OvationCXM

💡 AI in Banking: A Balancing Act Between Innovation & Risk 💡 What's next for AI use in banking? Our CEO and founder Alfred Kahn sat down for a Q&A on how #banks are navigating AI in customer experience. 👉🏽 His main point: banking is broad, so different segments are going to use AI differently. Chip shared some #predictions: • Top 5️⃣ - 6️⃣ banks: These industry leaders are pushing ahead with proprietary AI models, relying on substantial resources to innovate internally. Those they partner with will need to bring something distinctive to the table. • Mid-tier banks: Many are still figuring out compliance frameworks and needed guardrails. Use cases that use AI solutions to support internal teams rather than customer interactions offer value with less risk. • Community banks: The challenge here is balancing AI with the core value of community banks = personalization. It remains to be seen how they will view solutions like #chatbots, which offer potential for operational efficiency and support cost savings but may not provide the personalized touch they are known for. 🔍 Want to hear more from Chip on the evolving role of #AI in #banking? Watch the full interview here: https://lnkd.in/eXAy5uY5 #CustomerExperience #CommunityBanks #Financialservices #Innovation

“AI has taken all the oxygen out of the room, but digital transformation is about MUCH MORE than AI.” – Alfred (Chip) Kahn, OvationCXM CEO and founder 💥 There. We said it! 🤖 There is significant work still to be done to update systems and frameworks in order to fuel innovation and use AI. In his new interview, Chip discusses the pressing need for #banks to embrace digital transformation beyond #AI. From improving customer #onboarding to streamlining operations, he highlights how to drive efficiency and better outcomes. 🎬 Watch the full interview here: https://lnkd.in/eXAy5uY5 #DigitalTransformation #CustomerExperience #BankingInnovation #financialservices #CXM #OvationCXM

The answer to 👇🏼 question should be a resounding: YES! 👏🏻 Hear what OvationCXM's head of marketing, Sherri Schwartz, says about crafting unique communication specifically for existing customers in this podcast with WYTLABS! #CX #CXmanagement #customerjourneys #marketing #OvationCXM

Meet Sarah Grill, our amazing #CX Services Supervisor, in the latest Meet OvationCXM video! Find out: 1. Where she's in the world & why (hint - it's not the lower 48!) 2. How & why she regularly uses a sword 3. Her three hashtags 👇🏼 We're so grateful for Sarah and all of the OvationCXM rockstars! #OvationCXM #digitaltransformation #CX #rockstaremployee #MeetOvationCXM

Struggling to identify where your customer journeys thrive—or fall short? Our Customer Journey Mapping Checklist is your go-to resource to prepare for impactful mapping sessions. With this toolkit, you’ll: ✅ Visualize every step of your customer interactions ✅ Spot opportunities to enhance satisfaction and revenue ✅ Address pain points in operations, processes, and technology This detailed checklist helps you assess your current state and plan a more ideal, effective customer experience. It’s the first step toward #CX optimization that boosts efficiency and loyalty. 📥 Download your free checklist: https://lnkd.in/gcGEDiN5 #OvationCXM #digitaltransformation #CX #CXM #customerjourney #financialservices

Do you want to uncover hidden pain points and gain points in your customer's journeys? Our Customer Experience (CX) Audit helps companies optimize customer experience by asking the right questions. With a comprehensive 50-question framework, you'll get an in-depth snapshot of your: ✅ Journey operations ✅ Communication strategies ✅ Technology stack ✅ Business outcomes It’s the first step to turning insights into action and ensuring your customer experience drives efficiency and results. Ready to transform your #CX? Start your audit today: https://lnkd.in/gjvpkhAE

2025 is shaping up to be a pivotal year for #banks. Challenges like rising deposit costs, regulatory pressures and shrinking net interest margins are a big focus, but, Deloitte highlights a path forward: boosting non-interest income. How? • Bundling services with tiered pricing • Personalizing offers for customer segments • Leveraging diverse #data sources for more advanced segmentation But here’s the catch: these strategies demand unified customer interaction data. Without it, innovation becomes nearly impossible. Including the promise of #GenAI use cases that promise efficiency and lower costs. Our CEO, Alfred Kahn, shares his insights on what he expects for #banking in 2025. #OvationCXM #digitaltransformation #CX #CXM #customerjourney #financialservices #AI

The newest CXM Spotlight is live! Inside you'll find: ⭐️ Free #CX Audit ⭐️ Customer Journey Mapping Checklist ⭐️ Interview with KeyBank and IBM ⭐️ Meet OvationCXM's CTO Daniel Duerr & Implementation Solutions Lead Corbin Nicholson. Then, hit subscribe to get an alert when every issue comes out! #OvationCXM #customerjourney #orchestration #digitaltransformation #financialservices #payments

👉🏽58% of companies surveyed said lack of timely access to #data has led to inaccurate decision-making. 👉🏽 Businesses with a higher "data readiness" position are 52% more likely to have increased revenue this year. 👉🏽Just half of firms have access to real-time data on sales or their supply chain OvationCXM's platform is unique - we help companies manage customer interactions in real time across complex ecosystems. ⭐️ Let 2025 be the year that your company finally extracts the value and insights hidden in your customer data. ⭐️Let 2025 be the year you automate your operations to improve experiences, increase revenue growth, and reduce the burden of manual, bespoke processes. Ask us how 👇🏼 #OvationCXM #digitaltransformation #CX #CXM #customerjourney #financialservices

Get your #data house in order. That was one of six recommendations from panelists who spoke on redesigning work in the age of #AI at the Massachusetts Institute of Technology Digital Technology and Strategy conference. • Do you want to streamline service delivery? • Speed up customer onboarding? • Relieve redundant tasks from internal teams? • Automate processes and minimize manual work? • Help customers go from point A to point B with less frustration? All of those goals, which are ideal outcomes from digital transformation, require complete visibility and unification of customer interactions across teams, channels, and even outside organizations. CX in the age of AI requires centralization of all CX data. #OvationCXM #digitaltransformation #CX #CXM #customerjourney #financialservices