Orellium Advisory Services reposted this
Reflecting on a year of leadership conversations. We’ve been fortunate to host leaders in their fields on our Orellium Future Strategy podcast over the past year—each bringing unique insights into the challenges and opportunities facing professional services. Looking back, a common theme emerged: the importance of the human. Whether it’s curiosity, authenticity, or human connection with clients, this thread runs through every conversation. In one of our first leadership conversations, Louanne M Buckley GCB.D - CMO ⁞ Growth ⁞ Digital captured this perfectly: “We spend more time looking at what competitors are doing rather than understanding what our clients actually want, need, and value.” Her words were a powerful reminder that client-centricity isn’t about assuming you know what your clients want—it’s about listening, asking the right questions, and understanding their world beyond the immediate transaction: “What you're not taking the time to do is understand their board mandate, the challenges they face, and how you can help them achieve their goals.” This focus on authentic client relationships, informed by insights and strengthened by human connection, is where real value is created. “AI augments the human—it doesn’t replace the human. The more insights and client knowledge you bring to the table, the more meaningful and authentic the conversation becomes.” Over the next two weeks, we'll share highlights from other episodes—exploring key themes, insights, and lessons from the remarkable leaders we’ve had the privilege to speak with. If you have not yet had the chance, have a listen to our conversation with Louanne wherever you listen to your podcasts, or access the podcast here: https://lnkd.in/eH8_pEqT