NobelBiz®

𝗘𝗺𝗽𝗮𝘁𝗵𝘆 + 𝗖𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴: 𝗡𝗼𝗻-𝗡𝗲𝗴𝗼𝘁𝗶𝗮𝗯𝗹𝗲𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗔𝗜 𝗘𝗿𝗮🧠❤️ In a world where AI takes on the "low-hanging fruit," what’s left for us humans? The skills that truly set us apart: empathy and critical thinking. Corey Mustard, at Contact.io 2024, put it perfectly: “𝘈𝘴 𝘈𝘐 𝘩𝘢𝘯𝘥𝘭𝘦𝘴 𝘴𝘪𝘮𝘱𝘭𝘦𝘳 𝘵𝘢𝘴𝘬𝘴, 𝘵𝘩𝘦 𝘳𝘦𝘢𝘭 𝘷𝘢𝘭𝘶𝘦 𝘭𝘪𝘦𝘴 𝘪𝘯 𝘢𝘨𝘦𝘯𝘵𝘴 𝘸𝘩𝘰 𝘤𝘢𝘯 𝘵𝘩𝘪𝘯𝘬 𝘤𝘳𝘪𝘵𝘪𝘤𝘢𝘭𝘭𝘺, 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘦 𝘦𝘧𝘧𝘦𝘤𝘵𝘪𝘷𝘦𝘭𝘺, 𝘢𝘯𝘥 𝘵𝘳𝘶𝘭𝘺 𝘦𝘮𝘱𝘢𝘵𝘩𝘪𝘻𝘦. 𝘐𝘵’𝘴 𝘯𝘰 𝘭𝘰𝘯𝘨𝘦𝘳 𝘢𝘣𝘰𝘶𝘵 𝘴𝘤𝘳𝘪𝘱𝘵𝘴; 𝘪𝘵’𝘴 𝘢𝘣𝘰𝘶𝘵 𝘶𝘯𝘥𝘦𝘳𝘴𝘵𝘢𝘯𝘥𝘪𝘯𝘨 𝘯𝘶𝘢𝘯𝘤𝘦𝘴, 𝘤𝘰𝘯𝘵𝘦𝘹𝘵, 𝘢𝘯𝘥 𝘩𝘶𝘮𝘢𝘯 𝘦𝘮𝘰𝘵𝘪𝘰𝘯.” From teaching the basics of communication (hello, Gen Z 😉) to leveraging AI-powered insights for complex interactions, the future belongs to those who can bridge the gap between automation and authentic human connection. We were proud to be part of this dynamic conversation—reshaping how the industry sees the evolving role of agents in the AI era. What do you think? Are empathy and critical thinking the secret weapons we need moving forward? Let’s discuss! 👇 CC: Michael McGuire 🎯; Christian Montes #EmpathyInAction #CriticalThinking #AIAndHumans #ContactCenterFuture #Contactio2024 #CXLeadership

Every call tells a story, but are you listening to what your data is saying? 📞📊 Call center reporting is the backbone of modern customer service. It’s not just numbers on a screen—it's the key to unlocking customer satisfaction, agent performance, and operational excellence. At its core, it captures and analyzes data from every customer interaction—calls, emails, live chat, and even social media. With tools like those from NobelBiz, this process turns raw numbers into actionable insights that: -> Pinpoint areas for improvement -> Forecast trends -> Optimize the customer journey Want to turn your call center into a customer experience powerhouse? Let’s dive into what call center reporting can do 👉 https://bit.ly/48HVWe0 #callcenter #reporting

Missed our latest Gamechangers newsletter? This is your chance to catch up on the freshest insights and updates from the call center and CX industry. Don’t miss out—read it now! https://conta.cc/4iCqQuO

Join us for an engaging and forward-thinking webinar, “Contact Center Predictions 2025: Insights from 2024’s Lessons and Trends,” where we’ll dive into the critical takeaways from the past year and provide expert perspectives on the future of the contact center industry. From technological innovations to evolving customer expectations and operational strategies, this session is designed to empower your business with actionable insights to excel in 2025. Learn how to overcome challenges, seize opportunities, and stay ahead in the ever-changing contact center landscape. Hosted by Michael McGuire 🎯, this insightful discussion will feature special guests Christian Montes, Chief Revenue Officer at NobelBiz® , and Steven Michael Bederman, President of NobelBiz. Together, they’ll share predictions, trends, and strategies to help your contact center thrive. Sign up here 👇

NobelBiz® is hosting Contact Center Predictions 2025. Make sure to attend it on December 19.

𝗠𝗮𝘀𝘁𝗲𝗿𝗶𝗻𝗴 𝗖𝗵𝗮𝗻𝗴𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: 𝗣𝗿𝗲𝗽𝗮𝗿𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗧𝗲𝗮𝗺 𝗳𝗼𝗿 𝗔𝗜 𝗔𝗱𝗼𝗽𝘁𝗶𝗼𝗻 In the latest episode of First Contact: Stories of the Call Center, Colleen Beers shares powerful insights into navigating the challenges of adopting AI solutions. From addressing team concerns to setting clear KPIs, Colleen lays out a roadmap for success: ✅ Clear communication – Keep everyone informed and aligned. ✅ Early involvement – Bring frontline employees into the process from the start. ✅ Proper training – Empower your team to embrace AI with confidence. ✅ Realistic KPIs – Measure progress meaningfully to maximize impact. Listen to Colleen as she dives into how businesses can overcome fear, foster buy-in, and unlock the full potential of AI investments. 🎧 Catch the episode now: https://bit.ly/3Z5hpMr #AIAdoption #ChangeManagement #Leadership #CallCenterInsights #Podcast

Debt collection has long been a challenging process—inefficient, costly, and often frustrating for businesses and customers alike. But what if there was a smarter, more empathetic way to handle it? Enter AI-powered voicebots. These advanced conversational agents combine the power of Natural Language Processing (NLP), machine learning, and artificial intelligence to transform how businesses recover debts. Why It Matters: ✅ Efficiency & Scalability: Handle thousands of interactions 24/7 without breaking a sweat. ✅ Compliance & Accuracy: Stay on top of regulations while eliminating human errors. ✅ Enhanced Customer Experience: Offer judgment-free, personalized interactions tailored to customer preferences. ✅ Cost Savings: Automate repetitive tasks and focus your human team on high-value cases. As the global AI market continues to soar, companies that embrace AI-powered solutions today are building a more scalable, efficient, and customer-focused future. 🚀 Want to know how AI voicebots can revolutionize your operations? Read the full article now! https://bit.ly/3OQ0t6E #AI #DebtCollection #CustomerExperience #Automation #Innovation

Are you ready to future-proof your contact center strategy? 🚀 Join us for an exclusive webinar, “Contact Center Predictions 2025: Insights from 2024’s Lessons and Trends,” where industry leaders will unpack: 🔹 The top takeaways from 2024’s challenges and successes 🔹 Emerging technologies shaping the contact center landscape 🔹 Strategies to meet evolving customer expectations 🔹 Actionable insights to drive operational excellence in 2025 🎙 Our Expert Panelists: 👉 Michael McGuire - Chief Sales Officer, NobelBiz 👉 Christian Montes - Chief Revenue Officer, NobelBiz 👉 Steve Bederman - President, NobelBiz 📅 Date: 19 December, 2024 ⏰ Time: 13 PM EST / 10 AM PST 📍 Where: Linkedin Live Don’t miss this chance to gain exclusive insights from seasoned professionals. Register now and take the first step towards contact center success in 2025!

🔮 What is Call Center Forecasting & Why Does It Matter? 🔮 In today's fast-paced world, staying ahead of customer demand is critical. Accurate call center forecasting helps you achieve better customer experiences, optimize resources, and reduce costs. 🚀 In our latest article, we dive deep into: ✅ How forecasting enhances customer satisfaction by ensuring the right agents are available at the right time ✅ The key metrics to forecast (call volume, service levels, agent availability) ✅ How accurate forecasts lead to better strategic planning and smarter business decisions 📊 With more companies turning to AI-powered forecasting tools, 2025 is going to bring even greater opportunities to refine your call center operations. Don't miss out on how to stay ahead! 💡 💥 Read the full article to unlock all the tips and best practices: https://bit.ly/3VmWwdC Let’s start preparing for success in 2025! 📈 #CallCenter #Forecasting #CustomerExperience #AI #WorkforceManagement #BusinessGrowth

This year at Contact.io, our CRO, Christian Montes, shared groundbreaking insights on personalized AI and its transformative potential for customer interactions. Here’s what stood out: 🎙️ Does tone, accent, or even gender matter in customer interactions? Some companies are finding surprising success tailoring voices to customer preferences—like the Southern charm of a male or female voice boosting engagement. 💡 Personalization is no longer optional. Consumers expect businesses to know them, their history, and their preferences. Whether it’s tone, accent, or style of communication, AI can help deliver this at scale. 🚗 It’s like setting ride-share preferences for a chatty or quiet driver. Imagine applying this to customer service—whether through agents or bots—tailoring experiences to how customers like to engage. 🌟 What’s the key to standing out by 2030? It’s about using data to truly personalize customer interactions and differentiate your brand. Know your customer, align with their preferences, and watch your customer satisfaction soar. This isn’t just about technology; it’s about building connections that matter. Ready to embrace the AI revolution? #AIInCX #CustomerExperience #Personalization #ContactCenters #Innovation