Microsoft Dynamics 365 Community

Did you miss last week's #ERP-focused #CommunityCall? We said goodbye to 2024 with an amazing session, featuring our co-hosts Vandana Sharma and Ana Inés Urrutia, Community managers Bret Fraser and Scott Dodds, and our special guests Marie Wiese and André Arnaud de Calavon. Marie shared her wisdom and insights on #ResponsibleAI and ERP, while André delivered thoughts for #ProcessMining and #D635. We are so honored to have them as the final guests of our year! Catch the entire call here today: https://lnkd.in/gc_4xSa8 You can find the #playlist with all the ERP Community Calls on our #Dynamics365Community YouTube channel: https://lnkd.in/gkNA_ih7 Make sure you don't miss the January 2025 edition! Add it to your calendar here: https://lnkd.in/gerFSjAK

📢 Calling Business Central customers in the United States! 📢 The #Dynamics365Community is excited to announce the Early Access Program for the Business Central Sales Order Agent, following Satya Nadella’s recent unveiling of autonomous AI agents in #Dynamics365! This exclusive opportunity is available to our US-based #BusinessCentral online customers and offers a first-hand look at how AI can transform your business operations. 🌎 Be among the first customers to experience the very first AI agent in Business Central, the agent built to automate the sales requests capturing process, saving you time and reducing manual tasks: https://aka.ms/bcAgents. If you are a Microsoft partner serving Business Central customers in the US, make sure to share this news to help them claim their seat. Read more and signup here: aka.ms/bcAgentsEarlyAccess

Holland America Line has revolutionized customer support by developing a virtual agent, “Anna,” using Microsoft #CopilotStudio. This digital concierge provides personalized, 24/7 assistance, helping customers and travel advisors with booking, adding services, and answering a wide range of questions. With Anna, customers are more likely to find the perfect cruise, enhancing their overall experience. The integration with various back-end systems ensures Anna delivers accurate and timely information, reducing call center volumes and improving operational efficiency. Discover how AI is transforming the cruising experience at Holland America Line! Read more here:

We know 2024 isn't quite over, but why not get 2025 off to a great start by joining one of our many #Dynamics365 Virtual Training Days? We have many great opportunities for you to grow your skills, learning how to boost sales performance with #Microsoft365 #Copilot and AI-powered business tools. Check out the entire lineup and kick off the #NewYear with training that takes you to the next level! "See" you there: https://lnkd.in/gPiCsa8H #Dynamics365Community #MsDyn365 #NewYearNewYou

Microsoft's Anne Krupke has been carefully crafting a series of presales pitch decks that alin with the #FastTrack #Dynamics365 Business Process Catalog. She recently shared the big news: the first five decks are now live on the #Dynamics365Partner Hub! It’s important to use a process-focused approach during both the #ERP sales cycle and implementation. This helps decision-makers understand how Microsoft supports their processes, leading to a smoother implementation. Check the links out today (acces requires a Partner Hub account): 🔗 Order to Cash: https://lnkd.in/gJTW59AB 🔗 Design to Retire: https://lnkd.in/gyQ3ZDyS 🔗 Inventory to Deliver: https://lnkd.in/gU57mizc 🔗 Plan to Produce: https://lnkd.in/grpMaM8P 🔗 Source to Pay: https://lnkd.in/gfF94PyP Huge thanks to Anne for her amazing work--and to the team working with her to deliver these to you! (Ragnar P, Ben Jeannot, Francois van Splunder, and Sam Schotte--thank you!)

Hong Kong Maxim's Group, a pioneer in specialty food and beverage services across Asia, has revolutionized its operations by integrating #Dynamics365 #Finance and #SupplyChainManagement. This strategic move has optimized their supply chain processes, automated store order fulfillment, and simplified month-end closing. Since becoming part of the global #Dynamics365Community, Maxim's Group is setting new standards for operational excellence and delivering exceptional value to its customers. Hear from Maxim Group's Norbert Tan, Keith Siu, and Louis Mah why they believe "Our Dynamics 365 initiative will enable us to respond swiftly to market dynamics while ensuring consistency in quality and service delivery." Read the full story today: https://lnkd.in/gU4RAMyQ #BusinessTransformation #SupplyChain #ERP #Dynamics365 #Innovation #Efficiency #MaximsGroup #Microsoft

Want to know "What's New" with #Dynamics365? We have an entire series dedicated to helping you discover the latest and greatest updates and features! Check out the entire playlist of these short and sweet videos covering everything from #Copilot to #CRM to #ERP, #Finance, #CustomerService, #Sales and more! Visit the #Dynamics365Community #YouTube channel and get caught up on #WhatsNew today:

💶 Italian neobank HYPE is committed to making banking so simple that customers never have to ask how to do it. To deliver that kind of simplicity, HYPE needed to equip its #customerservice workforce with easy-to-use tools and streamlined processes. 📈By integrating #Dynamics365 Customer Service and #Copilot, HYPE has completely transformed its customer interactions, achieving a 90% first call resolution rate and reducing human intervention by 70%. 💡Discover how HYPE is making banking simpler, faster, and more personalized than ever before. From automated customer service to real-time customer insights, this may be a game-changer for the finance industry. 👉 Read the full story here: https://lnkd.in/gYEAdzJA #Dynamics365Community #MsDyn365

Join Microsoft #SolutionArchitects Nicole Joyce and Ashley Desiongco for a LIVE #TechTalk next Wednesday, December 18 for one of two sessions covering the newest features for #Dynamics365 #SCM introduced in Wave 2 2024 (covering October 2024 through March 2025). This informative and engaging live talk from our #FastTrack team highlights everything new for Dynamics 365 #SupplyChainManagement. Don't miss your chance to hear it all first! Click here to find out more and add the morning or afternoon session to your calendar: https://lnkd.in/gFxgTZTt #Dynamics365Community #MsDyn365

🪁 Landscape Structures has been inspiring play and imagination for children around the world since 1971. With more than 80,000 play areas worldwide, they've brought countless dreams to life! ✨ But when it came to keeping pace with its growth while streamlining and automating processes, it needed to find a solution that would work. It wasn't play when trying to get its sales, manufacturing, and finance processes to work together. 🎉 We are thrilled to share how it embraced #Dynamics365 Finance, Sales, and Supply Chain Management to improve the flow of business and enhance data quality--transforming its operations, driving efficiency, and saving hundreds of hours in manual processes. 📱 Find out what Landscape Structure's Sheri Budde and Sally Prinsen have to say about the difference Dynamics 365 has made for them--and read the whole story today. We're glad to welcome them to the #Dynamics365Community playground! https://lnkd.in/dhiRjR8q What can #MsDyn365 do for you and your organization?