Michael J Silva - Consulting

Health coaches, physical therapists, psychologists, personal trainers... we are all in this together! Know your lane, stay in it and collaborate with other professionals. You can build a great network to truly help your clients. Listen in to Omar and I talk about what we all have in common. https://lnkd.in/e49hQPsq

"Healthcare practice owners: Listen up. You’re wasting energy. Way too much energy. Every day, I hear the same complaints about insurance companies, shrinking reimbursements, limiting patient care, squeezing your profits. And yeah, it's true and it’s frustrating! But here’s the deal: spending your time and energy complaining about insurance companies is like standing in the rain and complaining you're getting wet. It’s outside your control. Now I know we can't all just sit idle, but use that energy wisely and advocate for our profession via platforms like the PTPAC & APTA Private Practice or other state-level associations. Lets spend some time and energy on what is in your control: Your business Your patients Your team Your culture Your value You can control the experience you deliver. You can control how you run your operations. You can innovate in how you attract and retain patients. You can find alternate revenue streams. You can create a practice that’s so damn good that people will pay cash for you and drive by 5 other PT practices to get there if they have to. If you get laser-focused on what’s in your control and maximize that you’ll be amazed at the impact you can make despite the obstacles and constraints. 💪 #physicaltherapy #healthcare #privatepractice #OwnYourBusiness

Contact vs. Connection Last week, I talked with a PT practice owner who mentioned, “Of course, I connect with my team. We have weekly meetings.” It struck me: how often do we assume that contact time equals connection time? Weekly check-ins filled with KPIs, schedules, and productivity discussions are essential for business. But here’s the thing – that’s contact, not connection. True connection is about showing up for your team as people, not just employees. It’s about getting past the metrics and understanding who they are, what drives them, and how they’re really doing. To all practice owners and managers out there, if you want ultimate staff satisfaction and improved culture then start here: ✅ Take a moment to ask about their weekend or how their kids are doing. ✅ Share a laugh, chat about their passions, and listen to their challenges. ✅ Let them know you’re invested in their success, not just the company’s. Building these genuine connections isn’t just about morale – it’s about creating a culture where everyone feels seen, valued, understood, and motivated to give their best. How do you foster real connections in your team? Share your approach or any insights in the comments! 👇

Can a physical therapy company be both "Business Smart" and "People Smart"? What I mean is, can a business have great backend processes, focus on the numbers, and have financial efficiencies and controls: "Business Smart"... while still serving their team and their clients in the highest regard. Allowing autonomy, creativity, connection, and great experiences: "People Smart"? "People Smart" practices can be financially successful and "Business Smart" practices can offer great experiences, BUT their priorities and driving energy are different and can be felt by their clients. Looking for your thoughts on this! This post was motivated by my favorite new book: "Unreasonable Hospitality" by Will Guidara

Put it in the calendar folks!

Quick Marketing Tip: People don't buy physical therapy! They buy the outcomes PT makes possible: Being able to do what they love, picking up their grandkids, running that marathon, sleeping through the night... People don't want physical therapy! They need it so they can do the things they WANT to live joyfully and thrive. People don't care about all your certifications and CEUs! They want to know you "got them", and that you are committed to helping them reach THEIR goals (not just the ones you put in the EMR). Look at your messaging...What are you selling?

Happy National Physical Therapy Month! I’m proud to call myself a PT, and so fortunate to help so many amazing people in my long (Ahemm...very long) clinical career. I am so excited to now support the incredible PTs and practice owners who help others move better and live stronger every day. Together, let's celebrate the transformative power of physical therapy and keep driving our industry forward with passion and purpose and not moving forward in fear and negativity! If you will be at PPS this week track me down and say hello, #PTMonth #PhysicalTherapy #Movemen #businesscoach #APTA #PPS

We are all going through things, we all have struggles, everyone is dealing with something. That guy who didn't hold the door for you at the coffee shop may have been so worried about his wife who is in the hospital battling cancer that he wasn't present enough to hold a door... we don't know. We as humans need more empathy, especially in healthcare. Those of us in healthcare who have a calling know this, but we sometimes need to be reminded. The stresses of providing care can sometimes overshadow what we are truly there to do. People come into your practice because they need help, people go to hospitals because they need help, they are not there because they want to be there and surely not because they just want to make your job harder. Remember, the patient with low back pain is most likely dealing with a lot more than just low back pain. This is a great video to remind us all of this. Thank you Naseem Chatiwala for sharing this with me. https://vimeo.com/95254011

Last night's Cocktails & Coaches was great. Lots of good conversations. I went on a passionate rant about how private practices were each unique and I used the comparison to belly buttons 😂 ! Came out of nowhere, not sure why, but I went with it. Private practices are like belly buttons... no two are the same and each one is unique to its owner. The owner of a practice is unique, as is the culture, energy, team, client base, referrals, the offerings. It all starts with the owner. What works for you may not work for others. What you need may not be what someone else needs. General cookie-cutter approaches to building your practice are not ideal. It may work while getting the basics in order, but do you know where you need the most help? Is it finding your mission & vision, identifying your ideal client, recruiting, retaining, leadership, running meetings, financials, SOPs, culture...? Think about what you are most uncomfortable with. What are you avoiding?  Do you keep focussing time and energy on what you do well and avoid what you don't do well? The magic happens in working on what you don't do well!