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What’s the role of physical stores in retail? For Alexandre Falck, CEO of BUT Conforama, online and physical are intricately linked, not two separate channels. Read the full interview to learn more about omnichannel retail⬇️
Senior Partner @ McKinsey | Growth strategies, Digital Transformation, Performance Improvement in Consumer, Retail, Luxury, and Hospitality | Family-Owned Businesses initiative
As we get closer to publishing our inaugural report, ‘State of Retail 2024—Europe: Transition and transformation in nongrocery retail’, I’m excited to share another insightful CEO discussion from our series. This time I had the pleasure of sitting down with Alexandre Falck, Chairman and CEO of BUT Conforama, to discuss his approach to growing two of France’s largest traditional furniture companies. Under Alexandre’s leadership, BUT Conforama has developed a winning formula that includes an incomparable hyperproximity model, an efficient omnichannel sales and marketing strategy augmented by synergies, and diversified offerings. 👉 Click to learn more about BUT Conforama’s journey. #StateofRetail #McKinseyInsights #ConsumerBahavior #upskilling #transformation
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The United States has an ample small business engine. Micro-, small, and medium-size enterprises (MSMEs), defined as businesses employing up to 500 people, are a major foundation of economic activity, responsible for 58 percent of jobs and 39 percent of value added in the business economy. Learn more: mck.co/USsmallbusiness
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How are e-commerce leaders staying ahead? By making bold investments in generative AI and doubling down on digital channels like marketplaces and social commerce. Whether it's B2B or B2C, the path to profitability starts with a tech-first approach. Here's how leaders can embrace the future of e-commerce: https://mck.co/49eoHRG
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Welcome to McKinsey Amsterdam, where our colleagues have been helping clients across the public, private, and social sectors tackle their toughest challenges and drive change since 1964. And the office vibe here? It’s buzzing—literally—with a rooftop beehive for sustainability efforts and a Pride flag raised every year to celebrate Amsterdam Pride 🏳️🌈. Discover how you can make an impact in the Netherlands. https://mck.co/3Z48IAT #McKCareers
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The fashion industry is heading into a particularly tumultuous and uncertain 2025. The old playbook is no longer enough; a new formula for differentiation and growth is needed. Shoppers who were once overwhelmed by the endless selection at many online retailers are now frustrated by the difficulty of finding exactly what they want. AI-powered curation, content, and search are emerging as key tools to help customers discover brands and products more efficiently. https://mck.co/3Oedbfn
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What’s top of mind for nongrocery retail CEOs in Europe? Margin pressures and consumer downtrading, driven by rising costs and heightened price sensitivity, remain top concerns for CEOs in the coming year. Executives are prioritizing investments in omnichannel experiences to meet evolving consumer demands, as more than 70% of CEOs believe that by 2030 delivering a seamless omnichannel shopping experience will be the cornerstone for success. For more insights directly from CEOs, read our inaugural ‘State of Retail Europe’ report, published with EuroCommerce: https://mck.co/3CL4pmu #StateofRetail #RetailTrends
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