Koala Health

Happy Holidays from our team (and our pets) to you and yours! As we wrap up another year, we’re feeling extra grateful for the incredible community that makes Koala so special. To the veterinarians, pet parents, and partners who make what we do possible— your support fuels our mission to provide compassionate care every day. Here’s to a joyful holiday season filled with belly rubs, tail wags, and a lot of love. We can’t wait to see what 2025 has in store. With love, gratitude, and treats (always treats!) – The Koala Family 

We’ve been hearing it loud and clear: Koala’s Customer Service team is top-notch! 🐾 Lately, we’ve received an influx of reviews from our clients highlighting the care, compassion, and expertise this team delivers every single day. We’re proud that our customer service is part of what sets Koala apart and makes it such a unique pet pharmacy experience. From answering questions to problem-solving with empathy, our CS team goes above and beyond to ensure pets and their people feel supported. They’re the heartbeat of Koala, and we are so proud of and grateful for their dedication. 💛 A huge THANK YOU to this incredible team for making such a positive impact—your work doesn’t go unnoticed! If you’ve had a great experience with our CS team, drop a shoutout in the comments below. #CustomerService #PetPharmacy #KoalaHealth

Happy Holidays from the Koala team at our Boston HQ! 🎅🐨🎄 #BostonHQ #Koala #HappyHolidays

Meet Kaitlyn McHorney, our incredible Marketing Specialist here at Koala! Kaitlyn joined the team because she was drawn to Koala's mission and goals, as well as the extraordinary care we show to our customers and their pets. "From the first interaction, customers can see that Koala cares more than an average company when it comes to pet meds," Kaitlyn shares. Kaitlyn’s favorite memory at Koala? Hearing directly from customers about how Koala has streamlined the process to make their lives easier and, more importantly, provided quality medications their pets depend on. It’s moments like these that highlight the impact of Koala’s mission. When it comes to her team, Kaitlyn describes the marketing department as adaptable, innovative, and goal-oriented—qualities that drive their success in delivering meaningful campaigns and initiatives. Outside of Koala, Kaitlyn’s world revolves around her two Australian Shepherds, Lulu and Boots. Lulu, the older one of the pair, recently celebrated her 2nd birthday. Boots will turn 2 next March! Kaitlyn wants to show Lulu and Boots all 50 states over the next few years. "They deserve to see the world!" We’re so lucky to have Kaitlyn on our team, and she makes us better by sharing her creativity and passion each and every day. Thank you, Kaitlyn, for all that you do for Koala and the Marketing Team! #EmployeeSpotlight #PetMedicine

POV: Your first Koala package just arrived at the door. Inside, you’ll find more than just what your pet needs but a special box packed with care. Each package is hand-filled by our team, complete with a handwritten note and a Koala bandana to welcome both you and your pet! It’s the start of a partnership in caring for your pet, and we’re so excited to be part of their journey. Welcome to the Koala family! 🐾 #PetCare #PetPharmacy #VeterinaryPartner

🐾 Koala Client Spotlight 🐾 Say hello to a new client of ours, a cute Corgi showing off her freshly brushed look and a stylish Koala bandana! Her human DMed us this sweet photo and couldn’t resist sharing. Thank you for letting Koala be part of your care journey. Have a pet moment to share? Tag us—we’d love to feature your pet in a spotlight! #KoalaHealth #ClientSpotlight #PetsOfLI

Happy International Day of Veterinary Medicine! Today, we’re celebrating the veterinarians and vet techs who go above and beyond to keep our pets healthy and happy. From routine care to standing with us through challenging moments, their expertise and dedication make a world of difference. At Koala, we’re proud to support these professionals as partners in pet health. To every vet and vet tech out there—thank you for everything you do. Your compassion and hard work never go unnoticed. 💙 Know a great vet or tech? Give them a shoutout in the comments below!

We’re back with another #petoftheweek spotlight... Meet Poppy, our cute client of the week! Poppy’s parents scored a great deal on her heartworm meds with Koala, and we’re thrilled to help keep this sweet pup healthy and happy. Thanks for letting us be part of your care, Poppy, and a big thank you to her parents for sending us this adorable photo and a sweet note! 🐕 Got a happy, healthy pet? Tag us—we love seeing your photos and knowing our work is making a difference! #Koala #PetsOfLinkedIn #CustomerServiceCounts

The holidays are one of the busiest times of the year, and our Koala team is hard at work behind the scenes to make sure every order is filled with care and delivered seamlessly. Whether they’re organizing shipments, communicating with veterinarians, or double-checking every detail, their dedication ensures our clients—and their pets—have everything they need this season. We’re so grateful for this amazing team who keeps things running smoothly during the holiday hustle. Their hard work and heart make all the difference, and we couldn’t do it without them. Let’s give them a big shoutout in the comments for going above and beyond to spread a little extra joy this season! #KoalaTeam #HolidaySeason #Gratitude

This Thanksgiving, we’re feeling especially grateful for the incredible Koala community that makes our mission possible! To our dedicated team—thank you for your hard work, compassion, and commitment to caring for pets and supporting pet parents every day. Your passion and expertise are at the heart of everything we do. To our vet partners—your trust and collaboration mean the world to us. Together, we’re making a difference in the lives of pets and their families, providing care that strengthens the bond between pets and their people. And of course, to our pet clients—thank you for being the reason we do what we do! Your stories and the joy you bring inspire us every day to be our very best. Wishing everyone a warm, happy, and healthy Thanksgiving! 🧡 #Thanksgiving #Gratitude #Veterinarians #PetsOfLinkedIn