J.D. Power

CDK Global is a leader in retail technology and helps dealers and auto manufacturers meet the needs of their customers. We thank them for being a continued supporter of the J.D. Power Auto Summit! Learn more about the event: https://hubs.la/Q030fK410 #AutoSummit2025 #AutoSummit #JDPower #CDK #Auto #Automotive

🛜 Heads up! Wireless internet is disrupting the industry with its affordability and unparalleled customer satisfaction! Find out how: https://hubs.la/Q0306YNL0 #Telecom #WirelessInternet #InternetProvider #InternetService

❄️ Holidays are here, but financial health concerns persist. How can banks step up? #DYK 44% of U.S. bank customers are financially vulnerable this season? Despite efforts like fee waivers and micro-loans, many feel unsupported. Banks have an opportunity to rebuild trust by clearly communicating support services and empowering customers. More insights: https://hubs.la/Q0306Yl50 #FinancialHealth #Banking #RetailBanking #FinancialServices

🚗 The J.D. Power-GlobalData Plc auto forecast for December is out. Let’s take a look at what’s in store as we close out the year! December new-vehicle retail sales are up 11.9% as consumer spending on new vehicles reaches an all-time high. For a deeper look at the latest automotive trends and forecasts, read the full report: https://hubs.la/Q0307yL40 #AutomotiveIndustry #AutoSales #AutoIndustry #AutoInsights

💡 Speaker spotlight: Kia America's vice president of sales & operations, Eric Watson, set to speak about Kia's journey and the government regulations, politics and economics that are driving Kia's business today. Register now for the J.D. Power 2025 Auto Summit so you don’t miss his must-see session: https://hubs.la/Q0302snk0 #AutoSummit2025 #AutomotiveIndustry #AutoIndustry #AutoEvent

I’ll be speaking with Eric Watson, vice president of sales operations at Kia America, in an OEM exclusive at the automotive retail event of the year right before the National Automobile Dealers Association (NADA) Show in New Orleans. Last year’s summit brought together 700+ industry minds, and I can’t wait to see what 2025 has in store for us all. Will you be a part of the conversation? Event info: bit.ly/41iLhGH

🚨 The wait is over—the Insurance Annual Report is here! 🚨 Based on feedback we gathered from more than 100,000 insurance customers this year, we’ve pulled together one key actionable insight from each of our syndicated studies to help you prepare to exceed customer expectations in the new year. Download your complimentary copy now to access the valuable learnings: https://hubs.la/Q0302rfd0 #Insurance #InsuranceInsights #InsuranceStatistics #InsuranceIndustry

In 2024, the average monthly residential electric bill surged to $182 nationwide—the highest ever recorded by J.D. Power—and customers aren’t happy. The J.D. Power U.S. 2024 Electric Utility Residential Customer Satisfaction Study reveals that overall satisfaction has declined for a fourth consecutive year, with the biggest decline occurring in billing and payment and customer care. More insights from the press release: https://hubs.la/Q02__CW-0 #ElectricUtility #Utilities #ElectricBill #Electricity

How can banks and credit card issuers better protect their customers from fraud while building trust and satisfaction? In this episode of the J.D. Power Financial Services Intelligence Update, Miles Tullo is joined by Jennifer White, the architect of the latest J.D. Power research on bank and credit card fraud. Jennifer shares: ✅ Key findings on fraud trends, including higher risks for younger consumers ✅ The importance of proactive measures and guided "security center" experiences ✅ How banks can strengthen customer trust through timely fraud notifications Read more about the study: https://hubs.la/Q02_-rT70 Watch the full video: https://hubs.la/Q02_-f5b0 #FinancialServices #CreditCard #Fraud

The U.S. Lags in Digital Wallet Adoption: What's Holding Us Back? Despite the early introduction of digital wallets, the U.S. payments market remains fragmented and far from mature. According to J.D. Power data, digital wallet usage has plateaued at around 50% among consumers, and only 57% of small and midsize merchants accept them. This is surprising because leading players like Apple Pay, Google Pay, and Samsung Pay offer functionality that spans web, mobile, and in-store channels. So, what’s holding back universal adoption and acceptance? As highlighted in the article, consumer concerns about security remain the biggest obstacle. This misperception underscores a critical opportunity: consumer education. Robust security is a core benefit of digital wallets, yet many consumers remain unaware. Why does this matter? Without greater consumer adoption, merchant acceptance will stagnate, and true universality—seamless, widespread use of digital wallets across all channels—will remain elusive. Thanks to Dale Laszig for including me in this thoughtful piece. Curious to hear your perspectives: what do you think is needed to overcome these hurdles? #DigitalWallets #Fintech #Payments #Ecommerce #Innovation