JanYoungCX

CONTRARY TO WHAT 1000s ARE DOING: Filling in a resume template with everything you’ve done, uploading it to LinkedIn, and hitting 𝘴𝘦𝘯𝘥 on 100s of jobs, along with 1000s of other people 𝐰𝐢𝐥𝐥 𝐍𝐎𝐓 𝐠𝐞𝐭 𝐲𝐨𝐮 𝐢𝐧 𝐭𝐡𝐞 𝐭𝐨𝐩 1% 𝐨𝐟 𝐚𝐩𝐩𝐥𝐢𝐜𝐚𝐧𝐭𝐬. I know. It’s painful. You worked hard on your resume. I understand why you want to send it out to as many jobs as possible. You think, maybe if I send it out to 10 more, a hundred more… 👉 But if that worked, wouldn’t everyone have to send out their resume to 100s of jobs? 👉 Why do some people get jobs in 2 months and others still not have a job in 12 or 18 months? The answer is NOT the number of jobs you apply for. The answer is in 3 simple steps: 1\. 𝐘𝐨𝐮𝐫 𝐒𝐭𝐨𝐫𝐲: Identify your strengths, achievements, and your unique offer. 2\. 𝐘𝐨𝐮𝐫 𝐈𝐝𝐞𝐚𝐥 𝐂𝐨𝐦𝐩𝐚𝐧𝐲’𝐬 𝐒𝐭𝐨𝐫𝐲: Identify the industry, companies, and company size that is the match for your unique offer. 3\. 𝐁𝐮𝐢𝐥𝐝 𝐘𝐨𝐮𝐫 𝐑𝐞𝐬𝐮𝐦𝐞 & 𝐍𝐞𝐭𝐰𝐨𝐫𝐤: Your resume is your story cheat sheet, your PR “leave behind” page to share strategically as you connect with your people, including your hiring manager. Your hiring manager is looking for their perfect match. You may not think it, but you have that in common with them. 🤯 Because you should be looking for your perfect match too. That does NOT mean falling in love with every job opening that comes across your LinkedIn. It starts with you. 𝐘𝐨𝐮𝐫 𝐝𝐫𝐞𝐚𝐦 𝐣𝐨𝐛 𝐢𝐬 𝐨𝐮𝐭 𝐭𝐡𝐞𝐫𝐞. 𝘈𝘯𝘥 𝘵𝘩𝘦 𝘨𝘰𝘰𝘥 𝘯𝘦𝘸𝘴 𝘪𝘴, it’s not the same dream job as the person sitting next to you. 🚫 Stop competing with thousands of applicants. 🚀 Start being the top 1% of applicants. Come join us for a special CxXchange - StepUpXchange 𝐌𝐚𝐬𝐭𝐞𝐫𝐜𝐥𝐚𝐬𝐬: 𝐇𝐨𝐰 𝐭𝐨 𝐃𝐞𝐬𝐢𝐠𝐧 𝐘𝐨𝐮𝐫 𝐑𝐞𝐬𝐮𝐦𝐞 𝐭𝐨 𝐒𝐭𝐚𝐧𝐝 𝐎𝐮𝐭 𝐢𝐧 𝐭𝐡𝐞 𝐓𝐨𝐩 1% During this session: 👉 I’ll share how to build a resume that highlights your results - and gets results. 👉 We'll also look at targeting your dream job, matching your skills to prospective roles, highlighting your achievements, and communicating with conviction. Come join us to re-energize your resume, empower your job search, and craft your dream career! Will I see you there? Drop a 👋 if you’re coming & I'll share the details! #careers #jobsearch #customersuccess ➿ Stay in the loop! 🔔 Follow StepUpXchange, Jan Young, JanYoungCX, & CxXchange

👀 A peek behind the scenes of a very early stage founder... 🕛 It's midnight as I write this. 🕗 Don't worry, I'll schedule this for the morning! In our mad rush to bring you the StepUpXchange 𝐌𝐚𝐬𝐭𝐞𝐫𝐜𝐥𝐚𝐬𝐬, 𝐓𝐡𝐞 𝐔𝐥𝐭𝐢𝐦𝐚𝐭𝐞 𝐆𝐮𝐢𝐝𝐞 𝐭𝐨 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐂𝐒: 4 𝐏𝐢𝐥𝐥𝐚𝐫𝐬 𝐭𝐨 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 I quickly put up a page to share what Alex Turkovic and I are doing & why. But it didn't really get to the crux of it. It didn't share all of the pains and struggles that we'd heard from our Digital CS colleagues... ✔️ Confusion about utilizing your tech stack & when to introduce new tools ✔️ Dirty disorganized data preventing automation & personalization ✔️ Reactive projects instead of proactively driving adoption ✔️ Lack of alignment across teams & business objectives ✔️ Unorganized or lack of consumable content It didn't provide the context: 𝑾𝒉𝒚 𝑫𝒊𝒈𝒊𝒕𝒂𝒍? 🔥 SaaS Tech has gone through a 𝘵𝘦𝘤𝘵𝘰𝘯𝘪𝘤 𝘴𝘩𝘪𝘧𝘵 𝘧𝘳𝘰𝘮 𝘨𝘳𝘰𝘸𝘵𝘩 𝘢𝘵 𝘢𝘯𝘺 𝘤𝘰𝘴𝘵 towards profitability. 🤯 We're given the 𝐦𝐚𝐧𝐝𝐚𝐭𝐞 𝐭𝐨 𝐬𝐜𝐚𝐥𝐞 & 𝐝𝐨 𝐦𝐨𝐫𝐞 𝐰𝐢𝐭𝐡 𝐥𝐞𝐬𝐬, but we're still working through the 𝘵𝘦𝘤𝘩 𝘣𝘶𝘣𝘣𝘭𝘦 𝘩𝘢𝘯𝘨𝘰𝘷𝘦𝘳. 🖥️ AI & new tech is allowing for higher levels of productivity. 🐷 𝘉𝘶𝘵 𝘴𝘭𝘢𝘱𝘱𝘪𝘯𝘨 𝘭𝘪𝘱𝘴𝘵𝘪𝘤𝘬 𝘰𝘯 𝘢 𝘱𝘪𝘨 𝘸𝘰𝘯'𝘵 𝘧𝘪𝘹 𝘺𝘰𝘶𝘳 𝘶𝘯𝘥𝘦𝘳𝘭𝘺𝘪𝘯𝘨 𝘱𝘳𝘰𝘣𝘭𝘦𝘮𝘴. 💰 𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 𝐧𝐞𝐞𝐝𝐬 𝐚𝐧 𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 𝐩𝐥𝐚𝐧. 🤔 𝘓𝘦𝘨𝘢𝘤𝘺 𝘤𝘰𝘮𝘱𝘢𝘯𝘪𝘦𝘴 𝘳𝘪𝘴𝘬 𝘳𝘦𝘭𝘦𝘷𝘢𝘯𝘤𝘺, 𝘢𝘯𝘥 𝘰𝘶𝘳 𝘤𝘢𝘳𝘦𝘦𝘳𝘴 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦𝘮. 🚀 It's time we 𝐞𝐯𝐨𝐥𝐯𝐞 𝐚𝐧𝐝 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 𝐭𝐨 𝐫𝐞𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐢𝐳𝐞 & normalize good CX in digital! So I shared below some snap shots of what kept me up tonight. I tried to share more of WHAT & WHY we worked so hard for 10 months to bring a new approach to learning. 𝘞𝘩𝘺 it's project based. 𝘞𝘩𝘺 it's community based. 𝘞𝘩𝘺 it's a cohort of professionals working together. We're just getting started. We'd ❤️ your feedback! 👀 So take a look and let us know what you think! 🔗 Link in the comments. ➿ Stay in the loop! 🔔 Follow Jan, Alex, JanYoungCX, CxXchange, StepUpXchange & The Digital CX Podcast for all your updates! #leadershipdevelopment #digitalcs #scaledcs #careerdevelopment #ai

I LOVED my conversation with 🗺️ Todd Kirk in this #SaaStherapy podcast episode. We talked about all of the topics I'm most passionate about. We dig into: ⛏️ Why CS teams were cut when the SaaS tech downturn hit ⛏️ How CS leaders can become empowered in their business ⛏️ What's missing in our understanding of the impact of CS ⛏️ The crucial role that CS has in our customer's business ⛏️ How to measure and articulate your impact ⛏️ The role of change management 🔗 I'll share the links to the podcast and the resources that I mention in the comments - I have a free guide and a webinar on this topic coming up soon! 😂 Now, here's the funny thing about the podcast... If you listen to the end, you'll hear me mention my hero/ idol: Britt Andreatta, PhD She's an AMAZING author of 4 books, including 𝘞𝘪𝘳𝘦𝘥 𝘵𝘰 𝘙𝘦𝘴𝘪𝘴𝘵 - all about change management, and she helps non-scientist business folks like me understand the impact of neuroscience on business. If you know me at all, you know that I mention Britt Andreatta, PhD so often, I've probably built a neural pathway dedicated to her! BUT I was still recovering from Covid, and (𝘪𝘳𝘰𝘯𝘪𝘤𝘢𝘭𝘭𝘺) my brain was still pretty fuzzy. So when I called her "Andreatta Britt" it felt... OFF. I mention her as Andreatta Britt several times, and each time, it felt... OFF. So please look up Britt Andreatta, PhD and her books (not Andreatta Britt)! JanYoungCX BrainStorm Inc. #leadershipdevelopment #saasgrowth #languageofbusiness #exponentialleadership #customersuccess #customersuccessleaders #changemanagement

🚨 THIS IS BIG. REALLY BIG.🚨 ❓ Remember all those times you DM'd me asking if the CxXchange #SuccessHour session would be recorded? ❓ Remember all those times you sent me an email asking where to find the slides, the breakout notes, and the recording for the CxXchange #SuccessHour session? ❓ Remember all those times during CxXchange #SuccessHour when I said "We're CLOSE to HAVING our YOUTUBE & RESOURCES page up!" 🚀🚀 FINALLY!! THE DAY HAS COME! 🚀🚀 💥 OUR YOUTUBE PAGE IS UP!! 💥 OUR RESOURCES PAGE IS UP!! 👇 What you see below in the first image is our YouTube page. It is so NEW it isn't even indexed yet! You will need to look for the 🔗in the comments (𝘵𝘩𝘢𝘵 𝘓𝘪𝘯𝘬𝘦𝘥𝘐𝘯 𝘸𝘪𝘭𝘭 𝘩𝘪𝘥𝘦 𝘰𝘧 𝘤𝘰𝘶𝘳𝘴𝘦) and use it to go SUBSCRIBE. 𝐔𝐧𝐭𝐢𝐥 𝐰𝐞 𝐠𝐞𝐭 𝐦𝐨𝐫𝐞 𝐬𝐮𝐛𝐬𝐜𝐫𝐢𝐛𝐞𝐫𝐬, 𝐢𝐭 𝐜𝐚𝐧'𝐭 𝐛𝐞 𝐟𝐨𝐮𝐧𝐝 𝐛𝐲 𝐬𝐞𝐚𝐫𝐜𝐡𝐢𝐧𝐠 𝐟𝐨𝐫 CxXchange! 👇 The next 3 pictures show our RESOURCES page on our NEW website! ✅ You can SUBSCRIBE to our YouTube page there ✅ You can SEARCH for topics, titles, speakers, dates... ✅ You can ACCESS the slides & resources links, the breakout notes, and the session video-- (𝘫𝘶𝘴𝘵 𝘤𝘭𝘪𝘤𝘬 𝘰𝘯 𝘵𝘩𝘦 𝘴𝘦𝘴𝘴𝘪𝘰𝘯 𝘵𝘰 𝘴𝘦𝘦 𝘪𝘵 𝘢𝘭𝘭) NOTE: It's a little wonky still - you need to hit the ⬅️ to get back to the Resources page once you click into the session, But Hey! It's an ALL VOLUNTEER EFFORT, so it may not be perfect all at once... Speaking of... 𝐈𝐭 𝐭𝐚𝐤𝐞𝐬 𝐚 𝐯𝐢𝐥𝐥𝐚𝐠𝐞! 🧑🤝🧑🧑🤝🧑OUR INCREDIBLE VOLUNTEERS made this happen!! 🙏 Jason Marin LED the effort and put in COUNTLESS hours editing 57 VIDEOS, wrote video descriptions, + CxXchange Board duties! 🙏 Kathleen Fava has been writing video descriptions + New You Can Use 🙏 Nikki Holder, Lakshmi S., Ashwin Richard, Ashrutha (Ash) Ravimohan, Golriz Rezaei ALL tirelessly wrote video descriptions... 𝘈𝘕𝘋 𝘞𝘦 𝘢𝘳𝘦 𝘪𝘯 𝘵𝘩𝘦 𝘮𝘪𝘥𝘴𝘵 𝘰𝘧 𝘵𝘳𝘢𝘪𝘯𝘪𝘯𝘨 𝘶𝘱 𝘮𝘰𝘳𝘦 𝘷𝘰𝘭𝘶𝘯𝘵𝘦𝘦𝘳𝘴! 🙏 Video editing & AI descriptions: Dillon Young, Iman Edwards, Amanda Crookston, Lyndsey Astorga, Ashwin Richard 🙏 Website Maintenance & Gurus: Moriah Glasgow & Allyson O'Rourke And this is only a small part of what we have going on and all of the volunteers who make our community an INCREDIBLE place to be every day! If you're wondering out on what you're missing out on, the YouTube videos will give you an idea. But to really understand the MAGIC, you need to come and JOIN US! 🔗 Links in the comments. 👀 LOOK really hard! ➿ Stay in the loop! Follow us and join our slack community & LI group-- https://lnkd.in/gBGRXDVD JanYoungCX CxXchange #leadershipdevelopment #community #stepup

🚨 🚨 JanYoungCX is excited to announce that our Founder and Chief Customer Officer, Jan Young, MBA, CSPO, CSM will be speaking at Pavilion 𝐏𝐚𝐥𝐨𝐨𝐳𝐚 on 𝐉𝐮𝐧𝐞 26 𝐚𝐭 10𝐚𝐦 𝐏𝐓/ 1𝐩𝐦 𝐄𝐓 👉 Jan is passionate about helping CS LEADERS step up into their EXECUTIVE role as BUSINESS LEADERS-- so of course, the session topic will be 𝐅𝐫𝐨𝐦 𝐂𝐒 𝐋𝐞𝐚𝐝𝐞𝐫 𝐭𝐨 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐋𝐞𝐚𝐝𝐞𝐫! 💥 Pavilion 𝐏𝐚𝐥𝐨𝐨𝐳𝐚 is The Premier Virtual Learning Festival for Go-To-Market Leaders and executives like 🐰 Jen Igartua, CEO of GoNimbly, Kyle Coleman, CMO of Copy.ai , and John Henwood, VP of CS at Writer. Check out all of the incredible speakers coming up 𝐉𝐮𝐧𝐞 25-27𝐭𝐡! 🔗 Learn more about the speaker lineup and schedule via the link in the comments. Link in the comments-- 👀 See you there! ➿ Stay in the loop! Follow Jan and the communities she leads... JanYoungCX CxXchange SoCalCX #PavilionPalooza #leadershipdevelopment #saasgrowth

🔥 I was fired up when I sat down to chat with Dillon Young, Rob Zambito, and Jean-Pierre Frost on The Daily Standup with Lifetime Value! I'm really passionate about 𝐏𝐨𝐬𝐭 𝐒𝐚𝐥𝐞𝐬 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩. 👉 The way you get out of the Fire Drills Business is to STEP UP TO BUSINESS LEADERSHIP. ⏰ I think it's time that 𝐂𝐒 𝐋𝐞𝐚𝐝𝐞𝐫𝐬 start to think of themselves as 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐋𝐞𝐚𝐝𝐞𝐫𝐬. And if you're stuck in IMPOSTER SYNDROME, I want you to know this is ABSOLUTELY DOABLE. There are some tactical things you can do -- ✅ First: Pull together your Revenue and your Costs ✅ Calculate your contribution to the Bottom Line ✅ Understand your Investors' metrics ✅ Analyze your Cost of Revenue ✅ Analyze your Margins 🤯 You will be surprised. 🚀 When you know your numbers, it will change your mindset. Stop the Fire Drills. Come get FIRED UP! 🔗 Links to the podcast and to my free guide in the comments... JanYoungCX Lifetime Value Media #leadershipdevelopment #saasgrowth #postsalesrevenueleadership

Proud partner to ChurnZero and #CSMAppreciationWeek! Don't you want to add some shoutouts to the KudoBoard? Here's how: 𝐊𝐮𝐝𝐨𝐁𝐨𝐚𝐫𝐝 𝐈𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧𝐬 1. Visit our CSM Appreciation Week Board 2. Click the "Add to board" button 3. Pick an image, GIF or video from our library, or upload your own. 4. Write a note about why your selected recipient is awesome, tag it with their email and your email, and post it. We'll send them a notification. 5. View your final post in the “final board” located on the CSM Appreciation Week banner and use the sharing icon to share your post via LinkedIn. 𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐃𝐞𝐭𝐚𝐢𝐥𝐬 𝐆𝐢𝐯𝐞𝐚𝐰𝐚𝐲𝐬 • Every day, the creators of the top five Kudoboard posts win a CSM Appreciation Week T-shirt. • After each webinar, 20 random attendees will receive an email with a free CSM Appreciation Week T-shirt JanYoungCX

Customer Success has undergone a seismic shift in the post-ZIRP (Zero Interest Rate Policy) era. Many CS Leaders have moved towards owning revenue for the first time. For those who already owned revenue, there is increased pressure to step up and speak the revenue-focused language of their business. Join me for a power-packed webinar designed exclusively for forward thinking CS Leaders who want to master the language of profitability and own how your team contributes to the bottom line. In this dynamic session, you will learn: 🧩 How to decode investor metrics like EBITDA, LTV:CAC, and Rule of 40 to drive strategic decisions 👩🏻💻 Techniques to master customer margins and pinpoint growth opportunities for your business 💸 Proven strategies to become a revenue leader, regardless of your role in expansion or renewals 😇 This is a match made in heaven! This Webinar is being hosted by CS Angel, a community of powerhouse investors with Customer Success and Post Sales expertise. Big thanks to our sponsors at Grey Space Consulting for their support! Register for this free in the comments. About me: I'm the founder and CCO of JanYoungCX. I help CS Leaders step up and get a seat at the executive table. About Grey Space: Grey Space Consulting is an operations and CX consultancy that helps brands architect, implement, and optimize their ops and CX techstacks. From net new implementations to fine-tuning for established brands, Grey Space helps you get the most out of your support org, including faster and more accurate handling of tickets, better day-to-day team management, and data capture to help guide your important business decisions. #csangel #saasgrowth #leadershipdevelopment Jan Young, MBA, CSPO, CSM

📢 New Podcast Alert! Rebels of SaaS is true to my heart. It's time to kick the tires on everything we know about SaaS tech business and how we Go To Market. In this podcast, Dannah Vaughan and I discuss: How I built CxXchange community by accident, and my passion for community - including SoCalCX 👊 Breaking down silos in GTM alignment & changes in GTM 💰 Why CS Leaders need to become Post Sales Revenue Leaders 📈 The impact ZIRP has had on SaaS (what?) 💻 The impact of AI on SaaS, Customer Success & how we work Come be a REBEL with me! 🔗  Link to episode: https://lnkd.in/dqKmE4vP #podcast #saasgrowth ------------------------------------ 👋 Hi! I'm Jan, Founder & CCO of JanYoungCX ♻️ Pay it forward - Share this post with others! 🗣️ Join in the conversation - I ❤️to exchange ideas! 🔔 Follow me if you're interested in GTM Alignment, Customer Led Growth, Leadership Development, Emerging Tech, AI, & Customer Success