Choosing the Right Product: Lessons from Shopping The other day I was browsing through apples at the farmer's market to make sure I found the perfect specimen! I checked each one for the right color and firmness (and for worm holes!) before placing them in my bag. I always take care to make sure it's the best one in the bunch! Thinking back on it reminded me that, just like finding the perfect apple, customers want to be matched with the right person for their needs. With Ignite’s AI + Human Call Routing, we make sure customers connect with the best agent right away. Just like picking the ripest apple, it makes the whole experience more satisfying! #CustomerSatisfaction #RightMatch #PerfectConnection
Ignite Media Solutions
Information Technology & Services
Harnessing the power of AI technology to improve ROI via Smart Routing & Quality Control Monitoring.
About us
Leveraging our extensive 16-year experience in the Contact Center arena, Ignite Media Solutions collaborates closely with your Quality & Compliance Supervisors, leveraging AI to Listen, Analyze, Enable, Enhance & Empower customer interactions. Our objective is to help ensure best-in-class exchanges while finding the authentic voice of your customers, thereby boosting productivity and maximizing ROI. Ignite Media Solutions equips you with state-of-the-art Natural Language tools designed to streamline call handling, ensuring utmost efficiency in accurate call routing, real-time feedback to assist training, and unparalleled customer responsiveness and satisfaction. Moreover, our comprehensive solution guarantees 100% compliance, mitigating any regulatory risks.
- Website
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http://www.ignite-tek.com
External link for Ignite Media Solutions
- Industry
- Information Technology & Services
- Company size
- 51-200 employees
- Type
- Privately Held
- Founded
- 2006
- Specialties
- Leverage social, email and call data to deliver business and marketing insights , Aggregated consumer specific feedback presented in an intuitive dashboard, and Automated speech recognition (ASR) / natural language understanding (NLU)
Locations
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Primary
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Employees at Ignite Media Solutions
Updates
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AI Call Monitoring by Ignite Media Solutions is revolutionizing customer insights. Get rapid feedback on training, compliance, and product choices without lifting a finger. With our plug-and-play setup, you’re just one step away from better ROI. #DataDrivenDecisions #AIInsights #IgniteYourGrowth
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At 5 PM, Sarah’s team finishes strong! Thanks to Ignite’s AI + Human call routing, callers spent less time on hold and more time getting real help. Productivity is up, customer complaints are down, and ROI is rising. Just another day with Ignite’s solutions! #CustomerHappiness #BetterBusiness #IgniteEfficiency
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My dog, Jessie, has been my sidekick for years—loyal, reliable, and always there when I need her, as i have been for her. Just last week, we went on an adventure hike. I slipped on a steep path, and there was Jessie, nudging, keeping a watchful eye, and sticking by my side until she was sure I was ok. That’s the loyalty I strive to bring to Ignite Media Solutions. With 100% Call Monitoring, we’re just as committed—catching every detail, ensuring customers are never left hanging. Like Jessie, we’re here to support and build trust. #CustomerLoyalty #AIMonitoring #TrustedService
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Focus Groups? We’re Focused on REAL Results! Minimize the need for surveys and focus groups with the data you already have with Ignite Media Solutions' AI Call Monitoring. We capture every detail, giving you the power to improve instantly. Plug it in, and watch your ROI skyrocket! #CallMonitoring #InstantResults #ImproveROI
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Ignite Media’s AI-driven call monitoring identifies problems, optimizes training, and fine-tunes product choices instantly. We monitor 100% of calls so you don’t have to spend the time or money to do so! Ready to ignite insights with zero hassle? #PlugAndPlay #InstantInsights #CustomerSuccess
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Happy Thanksgiving from Ignite Media Solutions! This Thanksgiving, we’re especially grateful for the incredible partnerships, innovative ideas, and unwavering trust that fuel our journey. From all of us at Ignite Media Solutions, we wish you and your loved ones a joyful, peaceful, and gratitude-filled holiday. Here’s to a season of connection, collaboration, and continued success. #Thanksgiving #Gratitude #BusinessThanks #IgniteMediaSolutions
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Guided by Data, Supported by Humans! Ignite Media Solutions' call routing combines data-driven tech with human understanding, making sure each customer lands with the correct person. More smiles, fewer transfers! #DataAndPeople #DirectRouting #HappyCallers
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Growing up on the bay taught me that navigating rough waters requires patience and skill. I apply that lesson every day in my business. With Ignite’s near real-time call insights, I can see where my team needs adjustments to keep us on course and improve ROI. It’s like reading the waves—knowing when to shift makes all the difference in reaching our goals. #SmartBusiness #RealTimeInsights #NavigatingSuccess
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Why chase feedback when our AI Call Monitoring has it all by analyzing all your exchanges? 100% call monitoring, faster insights, and a plug-and-play setup. Ignite Media lets you focus on solutions instead of surveys. Ignite success with AI! #IgniteMedia #AIForBusiness #NoMoreSurveys