Conviva

"If you walk into a retail store and no one greets you, you'll likely leave due to a poor experience. It's the same digitally," says our CEO Keith Zubchevich. Creating an exceptional customer experience is crucial for any business's success in today's digital age. Want to learn more about how to adopt experience-centric operations? Check out Keith's full interview with Alan Shimel on Techstrong TV 🎤 #digitalexperience #experiencecentric #TechStrongTV

🛍️ Retailers & eCommerce Innovators, we’re heading to NRF 2025! In today’s competitive marketplace, delivering seamless online shopping experiences isn’t just a goal—it’s your edge. Conviva’s platform empowers you to adopt Experience-Centric Operations (ECO), ensuring every customer journey—from browsing to checkout—is smooth, engaging, and efficient. Here’s how:  With full-census, real-time telemetry, we help you uncover hidden experience issues like slow load times, failed transactions, or navigation hiccups that can cost sales. Our solutions optimize customer experiences to drive higher engagement, improve conversion rates, and reduce operational costs—all while safeguarding your brand reputation. 📅 Want to learn how Conviva is revolutionizing eCommerce products and operations? Meet us at NRF, Retail’s big show, to see the future of digital shopping experiences in action. #NRF2025 #eCommerceInnovation #CustomerExperience 

🎉 Exciting news! Conviva is heading to CES 2025! In today’s attention-driven world, customer experience isn’t just a priority—it’s a strategic differentiator. That’s why Conviva’s platform empowers businesses to adopt Experience-Centric Operations (ECO), helping them uncover and resolve the quality-of-experience issues that often fly under the radar in applications and video streams. By leveraging full-census, real-time telemetry, we provide unmatched insights that unify user experiences with digital service performance. Whether it's enhancing engagement, boosting conversions, or ensuring customer satisfaction, Conviva ensures your digital operations never miss a beat—all while optimizing costs. Want to learn how we’re transforming the way companies connect their technical teams with customer experiences? Meet us at CES to see the future of seamless operations in action. 📅 Let’s connect at CES 2025! #CES2025 #ExperienceCentricOperations #CustomerExperience 

Most of today's existing observability tools force operations teams to become disconnected from what really matters to their business: user experience. To compete today, operations must evolve away from focusing on low-level system performance and towards higher-level user experience. By turning to Experience-Centric Operations, engineering teams will become more efficient, more connected to the business, and more cost effective. Discover more on how this approach can enhance business operations and monitor metrics in real-time. https://lnkd.in/gG3hDJXD #ExperienceCentricOps #UserExperience

Conviva's hackathon is underway across our Foster City, Beijing, and Bangalore offices this week! 💻⚡ Our talented teams are coming together to innovate, collaborate, and build groundbreaking solutions that push the possibilities of the Conviva Operational Data Platform to new heights. From creative prototypes for faster metric creation to cutting-edge improvements to streamline user onboarding, this is where Conviva's bold thinking and culture of innovation and teamwork shine. Here’s to a week of creativity, passion, and innovation across the globe. 🌏

In today's fast-paced digital landscape, many businesses still find themselves caught off-guard by customer issues on social media, from customer support calls, or through the CEO even when their tools say everything is fine. This is the pitfall of today's observability tools, which fail to bridge the "experience disconnect" between what operations teams monitor and what users are actually experience. This gap results in costly and resource-intensive debugging processes, and surprise escalations still occur daily, stealing expert engineers away from innovation for the business. It's time to pivot from legacy observability tools that focus solely on backend performance and begin prioritizing experience-centric unified monitoring and analytics that give your business real-time insight into your users' experiences and a competitive advantage. Check out the full blog by our Chief Product Officer, Aditya Ganjam, for more insights here: https://lnkd.in/gh6Bzima #DigitalExperience #PerformanceOptimization

The streaming industry had another ‘Olympics’ moment last night, highlighting the power of a great or poor user experience on a brand. Every company faces its own big moment, the ones with the highest visibility: Black Friday for e-commerce, the summer holiday season for travel. They also face the very same issues daily, the moments when brands are on the line. To win gold in all scenarios, businesses must understand and optimize true quality of experience, for all users, all devices, in real time. This is the experience from the customers’ perspective. It’s the key to maximizing sign-ups, conversions, revenue, and customer satisfaction, by addressing issues as they happen and before they trend on social media. Our co-founder and CPO Aditya Ganjam recently wrote about this in Forbes: https://lnkd.in/gwe9-Fia #ConvivaODP #streaming #data

Pausing from our daily focus, today, we honor and thank the men and women from our company, customers, and partners who have served in the US Military. Your courage and sacrifice inspire us. Happy Veterans Day!

Every brand in every industry has its own "Olympics" moment when the stakes, and often traffic & engagement, is the highest 📈 For retail, it's Black Friday. For online gambling, it's the Super Bowl. Borrowing lessons learned from NBC's smashing success broadcasting this summer's Paris Olympics, our co-founder and Chief Product Officer Aditya Ganjam lays out how businesses can prepare for their respective Olympics moment to meet audience expectations when it matters most. "By focusing on quality of experience—and capturing full-census telemetry by ingesting real-time event data from every user endpoint no matter the devices or operating system—then optimizing digital experience based on real-time analysis of this data, businesses can ensure they’re delivering the best possible experience during their high-stake digital 'Olympic' moments.", writes Aditya. Read more in Forbes: https://lnkd.in/gwe9-Fia #DigitalExperience #Streaming #DataDriven

We’re proud to share that Conviva’s CEO Keith Zubchevich is recognized on the Streaming Media 100 list by Streaming Media Magazine! 🎉 Congratulations to all who were named! See the full list here: https://lnkd.in/eHfmbRRC #StreamingMedia100 #streaming