Content Guru

We’ve just launched our newsletter, CG Tips! 🚀 Subscribe to stay ahead in the world of #CX with expert insights, trends, and actionable tips. Check out our first edition on how AI is driving efficiency within the Contact Center. You don't want to miss it!

We are delighted to have won The ‘𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝗔𝘄𝗮𝗿𝗱’ at last night’s The Lloyds British Business Excellence Awards! 🏆🎉 With many of the UK’s best entrepreneurs in the building, we are honored to have won. With innovation as the driving force behind everything we do, our #AI solutions have made notable cost and time savings for our customers. 🤝 Thank you once again to Lloyds Bank and congratulations to all the other finalists and winners.⭐#BBEA24 #InnovationExcellence #LloydsBank

Time is money, and Biden’s initiative knows it! ⏰💸 Streamlining processes to save time and boost efficiency? That’s the kind of forward-thinking we need—it’s opening doors to better customer experiences and smarter workflows. Find out more ⬇️ Content Guru | Martin Taylor #CX #TimeIsMoney #CXRevolution #EfficiencyWins

🚀 Countdown Alert! The Call & Contact Centre Expo UK is less than three weeks away! Join us to see how our 𝘀𝘁𝗼𝗿𝗺® cloud #CX platform is redefining customer interactions with seamless plug-and-play #AI solutions, including our #exclusive “AI Broker” capabilities.🤖 Ready to transform your CX? Book a 1:1 session with us to learn how 𝘀𝘁𝗼𝗿𝗺 can empower your organization: https://okt.to/tceEVf 🎬 Catch a sneak peek below of last year’s highlights - and get a taste of what’s in store this year! 📹

As the #election unfolds, President Biden’s new "Time is Money" initiative aims to boost consumer protection through enhanced regulatory oversight. Our Deputy CEO, Martin Taylor, discussed with CX Today how this move will align US and European #CX standards and what it will mean for the industry - offering CX professionals insights on preparing for potential shifts in regulation: https://bit.ly/3NULHer

🗓️ Mark your calendars...this month is packed with exciting events! Find our team at: 🔹 Convenzis Group’s NHS Virtual Wards Summit - 7th 🔹 The Association of Police and Crime Commissioners and National Police Chiefs' Council Partnership Summit - 19th-20th     🔹 CX ASIA - 19th-22nd 🔹 The Social Housing Annual Conference - 20th 🔹 The Local Government Partnership Network (LGPN) - 21st-22nd 🔹 Futurescot's Digital Scotland - 26th 🔹 The Call & Contact Centre Expo UK - 27th-28th It’s a busy month for us globally and we’d love to connect with you! 🌍 📧 Planning to attend one of these events? Schedule a meeting by emailing Events@contentguru.com or drop by our booth to find out how we can support your organization. 🤝 We can’t wait to see you there! #NHS #VirtualWards #APCCNPCC #HousingConference #CXAsia #LGPN #DigitalScotland #CallandContactExpo

This week, our deputy CEO, Martin Taylor, joined a distinguished panel at AMIX Singapore to discuss 'How the UK is Building a Flourishing AI Habitat', as part of the Singapore Week of Innovation and Technology (SWITCH) event. 🌏 Hosted by the British High Commission, the panel featured insights from Thomas Tilley and Professor Julia Sutcliffe from the Department for Business and Trade and Professor Nick Jennings from Loughborough University. With #AI as our driving force, it was an exciting opportunity to exchange ideas on driving AI advancement globally! 🚀 #Innovation #DBT_SWITCH #SWITCH

We’ve been sharing insights on how #AI can transform your customer experience! 🏌️ At the ICMI Contact Center Expo, we drove conversations on how AI can boost #CX innovation. Martin Taylor also teed off his #SolutionSpotlight on how AI can seamlessly navigate customer journeys. 📍Meanwhile, at Customer Contact Week Nashville, we showcased solutions where AI intersects with modern #contactcenter processes, helping to streamline operations. If you want to ace your operational efficiency? Let’s connect! Explore our AI solutions here: https://okt.to/U0XiOW

Collaboration with our customers is at the heart of our innovation. 🚀 At our recent Product Advisory Group event at Edinburgh Zoo, we had the privilege of gathering valuable insights from our customers, helping to drive continuous improvement in our 𝘀𝘁𝗼𝗿𝗺® CKS module and #AI tools. 🐘 A huge thank you to everyone who participated! Your feedback is directly shaping the future of our product roadmap.

📰 News Alert! 🚨 Don’t miss Adrienne Fischer, Executive MBA from STCU, who will be speaking alongside Amanda Hauenstein on ‘Cultivating Courage: Transforming Contact Center Excellence with Continuous Improvement’ at ICMI's Contact Center Expo! Be sure to stop by! See below for more details or come chat with us at booth #504-505 :https://okt.to/I1kS6K