Charlestowne Hotels

At Charlestowne Hotels, we treat every hotel as its own unique brand, ensuring that each one shines in its own light while we work quietly behind the scenes. Michael Cady spoke with Hotel Business Magazine about our brand-building expertise, which ranges from work on nearly 50 independent properties to soft-branded hotels like The Memphian (Tribute Portfolio) and Hotel Marcel (Tapestry Collection by Hilton). https://lnkd.in/e22ia_Vz

At Charlestowne Hotels, we pride ourselves on developing creative programs for our properties inspired by each destination’s local flavor. At The Memphian Hotel, a Tribute Portfolio Hotel Hotel, the all-new Caviar Concierge has curated a stunning selection of handpicked caviar varieties that pair perfectly with the hotel’s top-shelf champagne offerings. The just-launched Caviar on Demand program is available daily and can be elevated with The Memphian’s intimate private tasting, where the Caviar Concierge guides guests through perfect pairings.   https://lnkd.in/eeRKAW4V

Hotels are continuously seeking innovative ways to stand out, particularly in college towns. Gareth Brown spoke with Hotel Dive about how Charlestowne develops immersive moments for guests, including the emergence of specialized amenities tailored for students and faculty, and employing students in guest-facing positions to create personal connections between visitors and staff.   https://lnkd.in/eNhjSYxi

It brings us immense pride to share that Vice President of Marketing, Jennifer Jost, has been voted a 40 Under 40 Award winner by Charleston Regional Business Journal. Honorees were specifically chosen based on their career achievements and philanthropic efforts in the community.    With a robust 12-year background in the hospitality industry and 15 years in marketing, Jennifer has carved out an impressive career path marked by innovation and leadership. Her 9 year journey at CH from Marketing Manager to VP of Marketing is a testament to her dedication and fresh perspective. Congratulations on this well-deserved honor, Jennifer!

It brings us immense pride to share Claire Caviglia, Director of Housekeeping, was recently recognized as one of Hotel Management's 2024 Thirty Under 30. Claire became the Director of Housekeeping for two of our Charleston properties – The Spectator Hotel and French Quarter Inn – in June 2023. She oversees housekeeping, turndown, and laundry services, fostering a positive work culture while balancing operational needs.    Congratulations to Claire for this recognition of her passion and excellence! We look forward to seeing your continued impact and success.   https://lnkd.in/geADb7nA

We’re proud to announce four Charlestowne properties have been honored in Condé Nast Traveler Readers' Choice Awards, in which readers rank hotels all over the world for their exceptional experiences in service, accommodations, and atmosphere. This year’s winners include:   Hotel Verdant: #12 in the Midwest Wild Rice Retreat: #14 Destination Spa in the U.S. French Quarter Inn: #8 Hotel in Charleston The Loutrel: #10 Hotel in Charleston   To have not one – but four – properties recognized in this year’s highly competitive Readers’ Choice serves as a reflection of the dedication and passion of our teams. It’s incredibly meaningful to see their hard work acknowledged on such a highly regarded level. Congratulations to our award winners! https://lnkd.in/eZVVK24c

It brings us immense pride to announce The Loutrel, The Collector, HarbourView Inn, and The Spectator Hotel have been recognized by The MICHELIN Guide Key Hotels for the United States. The Loutrel has earned a Two Key award, joining an elite group of just 70 hotels across the country. The Collector, HarbourView Inn, and The Spectator have each been awarded One Key, placing them among 200 of the most exceptional hotels in the United States.   This special recognition is a testament to the passion and dedication of our staff members who excel at curating personalized and memorable experiences for our guests. Congratulations!

Congratulations to Holiday Inn Express, Mt Pleasant, our Q2 recipient of the prestigious C.R.O.W.N. Award! The team made significant improvements over last quarter and had a perfect score on our financial benchmarks. The C.R.O.W.N. Award, which stands for Charlestowne’s Recognition of Winning Numbers, is our Company initiative to honor properties and their leaders for meeting key performance targets both quantitatively and qualitatively. We are incredibly proud of the achievements and efforts all of our team members made this quarter!

As we wrap up another remarkable General Managers Summit, held this year in the serene and historic setting of Kanuga in Hendersonville, NC, we are filled with gratitude, inspiration, and a renewed sense of purpose. Our time together was a powerful reminder of the legacy we are building—one that stretches far beyond the walls of our hotels and into the communities we serve. This week, we didn’t just gather to discuss business; we came together to engage deeply, challenge ourselves, and embrace the unfamiliar. From moments of quiet reflection to creative activities, it was clear that our team is dedicated not only to hospitality but to pushing the boundaries of what’s possible in our industry. The conversations were rich, the connections even deeper. We explored vital topics ensuring our properties remain relevant and competitive in a fast-changing environment. These are the cornerstones of the legacy we are shaping at Charlestowne. Together, we have the power to create lasting impact and redefine what it means to deliver unforgettable guest experiences. Here’s to carrying the spirit of this summit forward and continuing to raise the bar for hospitality, one unforgettable moment at a time. 

This week, Travel + Leisure Co. editor-in-chief, Jacqueline Gifford, visited the TODAY Show and named The The Memphian Hotel, a Tribute Portfolio Hotel Hotel as a top end-of-summer travel destination. Located in Memphis’ revitalized Overton Square, the Charlestowne-managed property is beloved for its maximalist interior design and zodiac-inspired rooftop bar, Tiger & Peacock. https://lnkd.in/eiqwJYpZ