We Can’t Say It Enough! Your brand experience is the key to your success – and we’re here to help make every customer interaction a win. Together with our sister company, @PharmaCentra, we act as an extension of your team, delivering positive, consistent, and meaningful interactions that build trust and loyalty. We’ve said it before, and we’ll say it again: a great customer experience is a game-changer in the cannabis industry. Let us show you how we can amplify your brand. Ready to take the next step? Reach out to Dan Berman or Rica Askew for a conversation about how we can partner with you. 🌿 Or, visit our website CannabisBPO.com to learn more. Because when your customers feel connected, your business thrives. 💬 #CannabisIndustry #BrandExperience #CXMatters #CannabisSupport #CustomerSuccess #BusinessGrowth Kim Christmas Bill Hockensmith Saralyn Dague Kristen Rusch nakethia Banks-Smith Pauline Stewart Ashley Clark Iris Davenport
CannabisBPO
Advertising Services
Alpharetta, Georgia 1,759 followers
The cannabis industry's one-stop solution for quality customer engagement.
About us
CannabisBPO is a specialty provider of contact center services for the cannabis industry. We provide inbound and outbound contact center services in a 24/7 environment. Our core service channels are phone, chat, mail, email, text, and social media for sales, customer service, and technical support projects. Our goal is to help cannabis businesses drive sales and maintain the integrity of their brands. CannabisBPO was born from two long tenured sister companies, PharmaCentra LLC, and Concentra Solutions INC. PharmaCentra, a specialty BPO servicing the pharmaceutical, clinical, and healthcare fields and Concentra Solutions, a third party contact center quality assurance provider specializing in evaluating and coaching for performance improvement, compliance, and customer experience helped position CannabisBPO perfectly for the cannabis industry. Our commitment to helping our client’s achieve their goals is our core mission. Our unique blend of experience allows CannabisBPO to offer custom solutions that are tailored to each of our client’s individual needs. Every program is strategically designed to help you achieve your goals and track your progress. Contact us today and discover how we can help you drive revenue and reduce operational costs.
- Website
-
https://www.cannabisbpo.com
External link for CannabisBPO
- Industry
- Advertising Services
- Company size
- 501-1,000 employees
- Headquarters
- Alpharetta, Georgia
- Type
- Privately Held
- Founded
- 2018
- Specialties
- cannabis, Social Media, Chat, Text, Phone, Customer Service, Sales Support, Telesales, marketing, advertising, customer engagement, and Contact Center
Locations
-
Primary
555 North Point Center E, 4th Floor
Alpharetta, Georgia 30022, US
-
500 St George Street
Moncton, New Brunswick E1C 1Y3, CA
Employees at CannabisBPO
-
Dan Berman
-
Julian Cohen
C-suite innovation, insights, and brand executive
-
Rica Askew
Vice President of Sales and Marketing at PharmaCentra, Concentra Solutions, and CannabisBPO
-
Kim Christmas
Vice President of Human Resources & CCO at CannabisBPO | Concentra Solutions | PharmaCentra
Updates
-
As the cannabis industry continues to grow and evolve, it brings exciting opportunities and unique challenges. At CannabisBPO, we’re passionate about helping businesses like yours thrive in this dynamic space with personalized solutions designed for success: ✅ Exceptional Customer Support: Whether it’s product education, availability questions, or compliance inquiries, our expert call center team ensures your customers receive care that builds trust and loyalty. ✅ Empowering Patient Outreach: We specialize in connecting healthcare providers and patients with the knowledge they need to understand innovative medical cannabis products and their therapeutic benefits. ✅ Simplifying Regulations: Navigating the complexities of state-specific laws, including Delta-8 THC, doesn’t have to be overwhelming. We provide clarity and guidance to keep your stakeholders informed and compliant. Reach out to Dan Berman or Rica Askew for a conversation about how CannabisBPO can help. Explore more on our website: www.CannabisBPO.com. 🌱 Let’s grow together in this vibrant and transformative industry! #CannabisIndustry #CannabisBusiness #CannabisCommunity #MedicalCannabis #CannabisEducation Kim Christmas Bill Hockensmith Saralyn Dague Kristen Rusch nakethia Banks-Smith Pauline Stewart Ashley Clark Iris Davenport
-
We at CannabisBPO are especially thankful for our clients, partners, and dedicated team who make everything we do possible. 🍁 This Thanksgiving, we celebrate the growth of our industry and the connections we've built together. Your trust in us inspires our continued commitment to excellence and innovation. From all of us at CannabisBPO, we wish you a warm and joyful Thanksgiving filled with gratitude, good company, and great moments. 🦃✨ #Thanksgiving #CannabisBPO #Gratitude #Thankful #TogetherWeGrow
-
🌟 Proven Results That Deliver Value 🌟 At CannabisBPO, we pride ourselves on helping clients achieve measurable success. In a partnership with a MSO, we transformed their call center operations through: ✅ Employee rebadging for seamless transitions ✅ Streamlined processes to boost efficiency ✅ Quality coaching to enhance customer interactions The outcome? Reduced costs, improved customer satisfaction, and increased revenue per call. 💼📈 Want to elevate your customer service operations? Simply reach out to our CEO, Dan Berman, on LinkedIn to learn how CannabisBPO can support your business goals! #CannabisIndustry #CustomerExperience #CallCenterSolutions #BusinessEfficiency #CannabisBusiness Dan Berman Rica Askew Kim Christmas Bill Hockensmith Saralyn Dague Kristen Rusch nakethia Banks-Smith Pauline Stewart Ashley Clark Iris Davenport
-
CannabisBPO honors the brave men and women who have served in the military. We are grateful for their sacrifices and the lasting impact they have made on our nation. At CannabisBPO, we are proud to support veterans within the cannabis industry and beyond. Today, we celebrate their service and commitment. Thank you for everything you’ve done. #VeteransDay #VeteransInCannabis #Gratitude #CannabisBPO #HonoringOurHeroes Dan Berman Rica Askew Kim Christmas Bill Hockensmith Saralyn Dague Kristen Rusch nakethia Banks-Smith Pauline Stewart Ashley Clark Iris Davenport
-
We’re so grateful to have been part of the MJ Unpacked event in St. Louis this week! A special thanks to the MJ Unpacked team for organizing an event that fosters collaboration and innovation in the cannabis industry. Our CEO, Dan Berman, was honored to serve as a moderator and engage with brilliant minds who are driving this industry forward. The insights and connections we gained are invaluable, and we’re excited about the momentum this has sparked for CannabisBPO. Let’s keep the conversation going! Whether you missed Dan’s session or want to dive deeper, it’s never too late to reach out on Linked In. We’re always open to exploring how we can work together to create mutual benefits and continued growth. #CannabisIndustry #CannabisBusiness #CannabisCommunity #CannabisProfessionals #MJUnpacked Visit our website: https://lnkd.in/e_yH8Tf Dan Berman Rica Askew Kim Christmas Bill Hockensmith Saralyn Dague Kristen Rusch nakethia Banks-Smith Pauline Stewart Ashley Clark Iris Davenport
-
MJ Unpacked starts today! If you’re attending, don’t miss the chance to connect with CannabisBPO’s CEO, Dan Berman, on LinkedIn! Dan will be on-site and is excited to discuss innovative solutions to help drive success in the cannabis sector. Reminder: Dan will be speaking on November 6, 2024, from 10:50 to 11:30 am, with a session titled “Harness Consumer Data.” Don’t miss this valuable insight into leveraging data for growth! Reach out to Dan on LinkedIn to set up a time to chat or just say hello. Let’s make the most of MJ Unpacked together! 🚀 #MJUnpacked #CannabisBPO #CannabisIndustry #Networking #StLouis #CannabisEvent #MJUnpacked2024 Dan Berman Rica Askew Kim Christmas Bill Hockensmith Saralyn Dague Kristen Rusch nakethia Banks-Smith Pauline Stewart Ashley Clark Iris Davenport
-
📅 The countdown is on! Just a few days until CannabisBPO heads to MJ Unpacked in St. Louis, November 5-7. If you’re attending, reach out to our CEO, Dan Berman, on LinkedIn to set up a time to meet. Dan looks forward to discussing how CannabisBPO can support your business goals. On November 6, from 10:50 to 11:30 am, Dan will be moderating Harness Consumer Data at MJ Unpacked in St. Louis. The session will cover strategies and practical approaches to help businesses grow. It’s a great chance to hear directly from CannabisBPO—don’t miss it! #MJUnpacked #CannabisBPO #CannabisIndustry #Networking #StLouis #CannabisEvent #MJUnpacked2024 Dan Berman Rica Askew Kim Christmas Bill Hockensmith Saralyn Dague Kristen Rusch nakethia Banks-Smith Pauline Stewart Ashley Clark Iris Davenport
-
We’re easy to talk to! Message our CEO Dan Berman on LinkedIn—he’d love to chat about MJ Unpacked and how our specialized solutions can support your cannabis business. Catch Dan’s session, Harness Consumer Data, on November 6, from 10:50 to 11:30 am, at MJ Unpacked in St. Louis! He’ll dive into industry insights and discuss impactful strategies. Don’t miss this opportunity to learn from CannabisBPO. Let’s make the most of MJ Unpacked together! REGISTRATION INFO: https://lnkd.in/eqXy-8P4 📅 Event Date: November 5-7, 2024 📍 Location: St. Louis, MO See you there! #MJUnpacked #CannabisBPO #CannabisIndustry #Networking #StLouis #CannabisEvent #MJUnpacked2024 Dan Berman Rica Askew Kim Christmas Bill Hockensmith Saralyn Dague Kristen Rusch nakethia Banks-Smith Pauline Stewart Ashley Clark Iris Davenport
-
We’re just 15 days away from MJ Unpacked 2024 in St. Louis, and CannabisBPO couldn’t be more excited to engage with the brightest minds, forward-thinkers, and key players shaping the future of the cannabis industry. 🔍 Why MJ Unpacked? We’re passionate about advancing the cannabis industry, providing top-tier outsourced contact center solutions, and helping cannabis businesses thrive. Let’s talk compliance, customer care, and more! 👉 Will you be attending? Let’s connect! We’re ready to share insights and discover new opportunities together. 📅 Event Date: November 5-7, 2024 📍 Location: St. Louis, MO See you there! REGISTRATION INFO: https://lnkd.in/eqXy-8P4 #MJUnpacked #CannabisBPO #CannabisIndustry #Networking #StLouis #CannabisEvent #MJUnpacked2024