BTS

Take a look at the new faces of BTS! 📹 We asked our new talents: What’s the best thing about working here? Their answers blew us away: 👉 A one-of-a-kind company culture you can feel every day. 👉 Growing professionally in a global organization. 👉 Learning from industry experts with years of experience. A big thank you to Silvia Hernández Sarmiento, Daniel Luna, Héctor Martínez, Mateo Coronel Kronfle, Iván Coloma Morte, Álex Castellano Plano, and Jaime Moranchel Pina for sharing their thoughts and being part of this incredible journey. As BTS continues to grow, we’re proud to embrace the energy and creativity of the next generation, helping us shape the future of our company and the industries we serve. Here’s to new ideas, new opportunities, and a bright future ahead! 🚀

Missed the BTS spotlight in Capacity Media? Here’s your chance to get inspired and stay informed by checking out Luis Benavente's compelling interview with Capacity Media. The conversation delves into how BTS is balancing innovation and staying true to its core strengths. Here's some key takeaways from the interview: ✔️ Reintegrating SONOC has accelerated innovation with the S1 unified platform, delivering advanced voice, cloud telephony, fraud prevention, and messaging solutions. ✔️ Collaboration between BTS and SONOC ensures swift transitions from business needs to production. ✔️ Strategic investments, like acquiring Kinecdid Network and partnering with LoopUp, enable BTS to explore new markets while staying focused on its strengths. ✔️ A business-driven approach, aligning technology with strategic growth to drive success. At BTS, we're proving that innovation and focus can go hand-in-hand. A special thank you to Capacity Media - a techoraco brand, Jamie Feek and Gareth Willmer for highlighting our journey and vision at BTS. Check out the full article in Capacity Media 👉 https://lnkd.in/dFc47XHX

¡Nos atamos las zapatillas y salimos a por todas! 🏃♀️🏃♂️ El #BTSteam unió fuerzas para enfrentarse a los 8km de la Carrera de Empresas organizada por ESIC University en Zaragoza. Ni el frío polar ❄️ ni los madrugones nos frenaron, porque si algo nos encanta son los retos… y más si son en buena compañía. 💪 Desde la línea de salida hasta la meta, demostramos que el espíritu de equipo siempre nos lleva lejos. ¡Enhorabuena a ESIC por montar un eventazo lleno de deporte, risas y buen rollo! Un gran aplauso para nuestros runners, que una vez mas han demostrado lo que significa ser verdaderos #teamplayers! ¿Listos para el próximo desafío? ¡Nosotros ya estamos calentando motores! “Play together, work together, succeed together – that’s the #BTSteam spirit. Play as a team, work as a team, succeed as a team – the #BTSteam!

¡Gracias a todos los que nos acompañaron en la inspiradora charla sobre el futuro del análisis de voz! El pasado 10 de diciembre, tuvimos el placer de compartir con los estudiantes de la Universidad de Zaragoza la presentación de Dayana Ribas, Directora Científica de BTS, sobre Into the Sound (ITS) la tecnología que desafía los métodos tradicionales de análisis de voz en contact centers. Agradecemos a todos los que se animaron a venir e hicieron que el evento fuera un éxito. ITS va más allá de las transcripciones convencionales, permitiendo un análisis más profundo de la calidad y el contexto del audio. 🗞️ Si no pudiste asistir o deseas saber más, consulta aquí: https://lnkd.in/d3q3BcvW

Luis Benavente highlights how BTS stays focused on its core business while evolving with the times. Read more: https://lnkd.in/dFc47XHX #innovation #technology #telecoms

What an incredible week at #ITWAsia2024! Our rockstar quartet seized the opportunity to connect with industry peers and stay ahead of the latest trends shaping the sector. In addition, we had the privilege of celebrating a special highlight: seeing Luis Benavente, CTO of our sister company BTS, featured on the cover of Capacity Media - a techoraco brand magazine— (Luis, save some autographs for us!) This event left us with great memories and inspiration for what’s to come🚀 #SandBTSteam

How do you innovate without losing sight of what you’re best at? That’s the challenge Luis Benavente tackled in his recent interview with Capacity Media - a techoraco brand. At BTS, we’ve struck our perfect balance: pursuing strategic growth while remaining laser-focused on our core voice business. Reintegrating SONOC has been key, allowing us to accelerate innovation with our S1 unified platform, which offers advanced solutions in voice, cloud telephony, fraud prevention, messaging, and more. “Having the BTS and SONOC teams working together again allows us to get from business needs to development and production fast, and means innovation is quick,” Luis shared. Smart investments, like acquiring Kinecdid Networks and partnering with LoopUp, let us explore new markets and services while doubling down on what we do best. As Luis puts it, “We try to be business-driven and then put the technology in to make it happen”. At BTS, we’re proving you can embrace the future without losing sight of your strengths—and we’re just getting started. Click here for the full article ➡️ https://lnkd.in/dFc47XHX

London, You Were Electric! ⚡ The Call & Contact Centre Expo UK 2024 was an incredible showcase of innovation, energy, and connection—and we were thrilled to be at the heart of it all! This week in London, we had the privilege of engaging with forward-thinking leaders and diving into the trends shaping the future of customer experience. A huge shoutout to everyone who stopped by to meet Pablo Fontán Villacampa and Alejandro Lapuente Melendo. The insightful conference sessions shed new light on the Microsoft Teams call center framework—a key area where LoopUp, our strategic partner, seamlessly integrates and manages its telephony solutions. We also took the chance to connect with the LoopUp team in London, marking an exciting new chapter in our partnership as we work together to revolutionize cloud telephony globally. Thank you to everyone who made this event a success! If we didn’t get the chance to connect, don’t hesitate to reach out—we’re excited to collaborate and help elevate your operations! #BTSteam #CallCentreEXPO

Catch key moments from our panel, "Messaging Market Today and Tomorrow: Capitalising on APIs,". During #America2024GCCM, Michel Faleni, our Global VP of Emerging Services,  took the stage alongside industry leaders to delve into innovative solutions shaping the future of the A2P SMS market. Special thanks to the Carrier Community for organizing such an impactful event!

Let’s dive into the Call & Contact Centre Expo UK! We’re excited to be part of the Call & Contact Centre Expo on 27-28 November at London's Excel! This is a fantastic opportunity to connect with industry leaders and discover the latest innovations in customer experience. Pablo Fontán Villacampa and Alejandro Lapuente Melendo will be on hand to discuss how our solutions—like Cloud Numbers—can enhance operational efficiency and provide the flexibility needed to adapt to evolving industry demands. At BTS, we offer technology built for growth. Our platform consolidates all solutions and processes in one place, using machine learning to recognize patterns, identify trends, and detect anomalies for 24/7 real-time monitoring, ensuring continuous optimization of your operations. ➡️ Attending the Call & Contact Centre Expo? Don’t miss the chance to connect with Pablo Fontán and Alejandro Lapuente to explore how we can help elevate your business. #BTSteam #CallCentreEXPO