Blue Triangle

🔥 New FRICTIONLESS Newsletter: Sometimes the best innovation is... not innovating? This week, we're diving into: • How Rainbow Shops cut shipping losses by 75% with a surprisingly simple solution • Why you might want to stop innovating your checkout process (and what to do instead) • The latest in Core Web Vitals optimization with VitalScope 2.0 Featuring insights from Rainbow Shops' VP of Digital and E-commerce David Cost on building an Amazon-like checkout experience that actually converts, plus practical strategies for reducing friction in your digital experience. Perfect for: Digital leaders who want to drive conversions through simplified, customer-focused solutions rather than complex innovations. Read the full newsletter below. #eCommerce #DigitalExperience #CustomerExperience #Retail #Frictionless

🔥 "The best Product Managers are wrong all the time." Controversial? Maybe. True? Absolutely. Here's why being wrong might be your greatest superpower as a PM 👇 Nick Paladino and I are back at the Sweet Fish Creator House in this week’s episode of The Frictionless Experience where we break down some hard truths about product management, including: 💡Why listening to what customers DON'T say is more valuable than what they do. 💡 How to align product teams when everyone has their own "best practices" (Spoiler: It's not what you think). 💡 The counter-intuitive truth about who should REALLY be making product decisions. 💡 The #1 skill that separates great PMs from good ones BONUS: You'll hear my embarrassing story about how sunk cost fallacy made me order the same thing 4 times! 😅 Plus, we throw in some BBQ wisdom because great product management is a lot like smoking the perfect brisket... 🥩 Key takeaway: If you're always right as a PM, you're probably playing it too safe. 🎧 Full episode link in comments Who else has learned more from their "mistakes" than their successes? Share your story below! 👇 #Frictionless #ProductManagement #Leadership #Innovation #ProductStrategy #TechLeadership

In the latest episode of The Frictionless Experience, co-hosts Chuck Moxley and Nick Paladino take a bold stance: good product managers are wrong more often than they’re right—and that’s okay. Here’s what they unpack in this episode: -> Why the best PMs don’t rely on opinions but trust data, team insights, and customer behavior to guide decisions. -> The myths about product management that hold teams back, like the idea that “the customer is always right” or that PMs must make all the decisions. -> Real-world stories that highlight the value of staying humble and learning from mistakes (spoiler: Chuck’s holiday weekend shopping story is a must-hear). If you’ve ever felt the pressure to “get it right” every time as a product manager, this episode will change your perspective. Failure isn’t the enemy—it’s part of the process.

As David Cost put it on The Frictionless Experience podcast, “Turns out, checkout is not the place you want to innovate.” With Rainbow Shops’ shift to Shopify and Shop Pay, they’ve upped adoption from 20% to 33%. It’s simple: keep it smooth, keep it predictable, and, for the love of conversion rates, keep customers moving! For Rainbow shops, the influence came from using the expected checkout flow of Shopify. This improves the trust and confidence their customers had with Rainbow Shops just by having a familiar experience elsewhere on the web. In short - Shopify is bringing loyalty and trust to brands that haven't independently earned it. Cool concept. #The #Frictionless #Experience with Chuck Moxley

Today in FRICTIONLESS, our bi-weekly newsletter where #userexperience meets expert friction-fighting advice to turn digital challenges into business wins 👇 ✦ Is your team unknowingly sabotaging the customer experience? Break down silos with five strategies to create a smoother journey. Angel Singh, Petco’s VP of Customer Experience shares insights. ✦ How well do you really know your customers? Use data-driven personalization to go beyond assumptions. Petco shows how AI powers relevant, meaningful interactions. ✦ Gartner recognized Blue Triangle in its Magic Quadrant for Digital Experience Monitoring See how Blue Triangle helps brands pinpoint friction that impacts revenue. Subscribe now to never miss an issue of #Frictionless

Blue Triangle has been featured in the 2024 Gartner Magic Quadrant for #Digital #Experience #Monitoring. This recognition is a direct result of the hard work of our team and the support from our clients. Looking forward to what we’ll build together next! #CX #EX #DEM

This is my third B2B SaaS company eligible for a Forrester Wave or Gartner Magic Quadrant report, but the first that qualified and made it into a report. Blue Triangle is thrilled to be recognized in the 2024 Gartner Magic Quadrant for Digital Experience Monitoring. This isn’t just about hitting a benchmark. It’s about delivering unique value to enterprise digital product teams in optimizing their digital experiences. Thanks to our clients and team for making this possible. https://lnkd.in/gWJahZbw

We’re thrilled to be recognized in the 2024 Gartner Magic Quadrant for #Digital #Experience #Monitoring. This isn’t just about hitting a benchmark—it’s about the ongoing work we’re doing to support businesses in #optimizing their digital channels. A big thank you to our clients and team for making this possible. #DEM Blue Triangle #CX #EX https://lnkd.in/ehBE3hcX

I am thrilled to see Blue Triangle recognized in the 2024 Gartner Magic Quadrant for Digital Experience Monitoring. Blue Triangle is disrupting a mature market by linking sub-optimal user experiences directly to business outcomes. We empower decision-makers to assess friction, invest in fixing it, and measure the impact afterward. Our solution provides SRE and performance teams with precise, data-driven insights for optimizing the user experience at scale. Now, product and development managers don’t have to rely on subjective arguments to justify investing in user experience over their features backlog—clear business outcome metrics are available to support their case. "Blue Triangle is the tool that has really helped focus every conversation we have around the customer experience and what we're doing to make that experience frictionless," said Derek Gominger, COO of Global eCommerce for Lenovo. A heartfelt thank you to our clients for sharing testimonials about the value of our product, and to our team for their unwavering dedication and hard work.