Alchemer

Ensure bright and merry feedback collection this holiday season. Learn how to create HIPAA- and FERPA-compliant surveys this #TipsTuesday: https://lnkd.in/gEsrECQF Educators, hospital administrators, and others will gain a lot by knowing how to create compliant surveys on the Alchemer platform. Happy Christmas Eve!

What we're reading: "Three steps to elevate your CX: The ultimate blueprint for financial services success" from Intelligent CIO https://lnkd.in/gWFZc8Pq This article outlines how banks and credit unions use customer experience (CX) to differentiate from their competitors. It's a great primer for anyone in #FinancialServices hoping to create a different experience for customers - in-branch and digitally. Alchemer's hot take: It's easier than ever to switch banks or credit unions. Smart financial institutions will implement changes to improve CX, knowing that it drives bottom-line value for the business.

Did you miss this morning's #CX webinar? No worries - you can still catch it on-demand: https://lnkd.in/gfSTr3rV Our thought leaders dive into 6 key CX challenges and how to overcome them, including unmanageable data, organizational silos, and the lack of real-time analysis. Watch today to kick off 2025 on the right foot!

Every journey begins with a single step! Where are you in your CX journey? 70% of organizations have room for opportunities for CX improvement and to establish the right practices in CX evolution. A solid foundation allows you to understand your customers and set a customer experience strategy. As you evolve, capture metrics and understand insights effectively, laying the groundwork for transformative experiences. https://lnkd.in/gMAB-Y72

Don't head out for holiday vacation just yet - you need something to read during your downtime. Learn how #MarketResearch gathers accurate, high-quality data crucial to your success. Our new e-guide reveals how to obtain the best possible data: https://lnkd.in/gV2gGQpZ In this guide, we’re giving you the powers to enhance the reliability of your market research data. What you’ll get: -Strategies for identifying the ideal respondents for your panel -Survey design tips to maximize meaningful feedback -Top tools to capture and hold your audience’s attention -Effective methods to address both unintentional and intentional misreporting

There's no more satisfying a review than when the customer says they can do everything they want with your software. G2 reviewer Paramesha H. says Alchemer is friendly for survey programmers, letting her produce any type of feedback survey that clients request. Thanks for using Alchemer! Leave your own G2 review today: https://lnkd.in/gJyWY8vb #AlchemerFans #RealReviews

Learn how #Marketing teams can improve their customer engagement rates with Alchemer.com/Digital. Over 12 million people rely on WeatherBug for accurate weather reporting to help plan their day. At this scale, achieving a consistently excellent mobile experience is no small feat. WeatherBug partnered with Alchemer Mobile to build a mobile feedback engine that was faster, adaptable, and bi-directional. By translating feedback into action, the WeatherBug team increased app store ratings and reviews, informed and prioritized product improvements, and encouraged their most enthusiastic customers to share—and amplify—their personal WeatherBug stories for use in new marketing campaigns. Read the full case study: https://lnkd.in/gSVcTErq

Alchemer is looking for a Technical Support Representative to become part of the backbone of our service and support team. What you will do: You will provide immediate and amazing service to our customers worldwide. You will champion customer happiness, satisfaction, and success through patience, understanding, and technical superpowers. How you will do it: -Enthusiastically support customers by phone, email, social media and other web-based tools. -Accurately identify, analyze, and resolve technical and non-technical issues in a timely manner. -Work in a team environment to achieve shared goals. -Promptly escalate more complex problems to appropriate internal resources. -Participate in enhancing the product from initial design through testing and delivery. We are looking to fill this role quickly with ideal start dates in late Dec/early Jan. Learn more about this growth role at a growing company here: https://lnkd.in/gFmpwVAX

We all love an underdog story, right? A new Instacart survey found that the LEAST liked holiday cookies included oatmeal raisin, molasses, peppermint or mint chocolate, meringues, and biscotti. https://lnkd.in/gRibsAGf But not everyone hates these types of holiday cookies, surely. Our #AlchemerFridaySurvey asks: Which of these "hated" cookies is your favorite? Vote for your favorite "least-favorite" holiday cookie here: https://lnkd.in/gzr-uzvW

We are honored to recognize Alchemer SVP Ryan Tamminga as a CX champion in the community via our friends at Chattermill: https://lnkd.in/d9QA5S-V From Chattermill: Ryan's focus on promoting the “why” behind customer experience metrics like CSAT and NPS is one of the reasons we’re so proud of our strategic partnership with Alchemer. Couldn't have said it better ourselves! Thanks for the mention.