Ao trabalhar com clientes internacionais, ajusto minha abordagem considerando as diferenças culturais, linguísticas e de comunicação. Faço uma pesquisa prévia para entender seus valores, costumes e expectativas, garantindo que minha interação seja respeitosa e alinhada às suas preferências. Adoto uma comunicação clara e adaptável, ajustando o tom e o formato conforme necessário, e demonstro flexibilidade em horários e métodos de trabalho. Além disso, busco construir um relacionamento baseado em confiança e compreensão mútua, garantindo que suas necessidades sejam atendidas de maneira personalizada e eficaz.

When working with international clients, it's crucial to adjust couple of approach to meet preferences. These strategies normally helps to foster successful business relationships. 1. Understand cultural differences to avoid misunderstandings and build stronger relationships. 2. Communicate clearly, preferrably the correct updates and concisely, avoiding jargon and idiomatic expressions. 3. Be flexible with time zones, scheduling meetings at convenient times. 4. Respect legal and regulatory requirements 5. Build personal connections by understanding preferences, interests, and communication styles.

Working with international clients requires a thoughtful approach, and I often apply the CAGE framework (Cultural, Administrative, Geographic, Economic) to navigate differences. I tailor communication styles to cultural norms, ensuring respect and clarity—for example, being formal and relationship-focused with Japanese clients but direct with German ones. I align with local regulations like GDPR, stay flexible with time zones, and adapt strategies to match economic conditions. For instance, while collaborating with Japanese partners on the TUM Business Game, I adjusted communication styles, managed time zone challenges, and ensured materials were culturally appropriate.

To effectively work with international clients, it's essential to understand and respect their cultural differences, communication styles, and preferences. Start by researching the client's region, values, and business etiquette to adapt your approach accordingly. Tailor communication methods, whether it's through email, phone calls, or video conferencing, based on their preferences. Be mindful of time zones and holidays when scheduling meetings. Additionally, adjust your offerings to align with local market trends and expectations. By demonstrating cultural awareness and flexibility, you can build stronger relationships and meet clients' unique needs effectively.

Travailler avec des clients internationaux exige une attention particulière : 1) A la langue : Apprendre quelques phrases dans la langue de l’interlocuteur peut aider à établir une première connexion positive. 2) A la culture : Se préparer avec des outils comme The Culture Factor (Hofstede) aide à comprendre les codes locaux. 3) A la gestion du temps : Respecter fuseaux horaires et jours fériés locaux facilite les échanges, mais il faut aussi tenir compte des différences culturelles sur la perception du temps! 4) Et enfin être flexible : Adapter son approche selon les signaux verbaux et non verbaux renforce la relation. Mon conseil : investissez dans la préparation pour établir des relations solides et respectueuses.

Understanding cultural nuances isn’t just about crossing borders—it’s about recognizing differences within them. For example, customer preferences in Quebec may differ from those in Western Canada, even though they’re part of the same country. This is where your on-the-ground teams become invaluable. Their local expertise can inform and strengthen your cultural competencies, ensuring your approach resonates with customers in every region. By listening, learning, and adapting, you can deliver a tailored customer experience that makes every interaction meaningful—no matter where they are.

I recommend analyzing and monitoring information on societal changes, market demands, and demographic trends, such as immigration, late retirees, etc. Additionally, studies, such as those developed by psychologist Geert Hofstede (RIP), are sources of information for understanding global changes, cultures, and societal perspectives (for our preparedness and readiness!). If you are not “prepared,” stick with your current approach: active listening and empathy, letting the customer lead the interaction, etc. These aspects will demonstrate a customer-centric approach, persona recognition, and courtesy, as well as get input to improve the customer delivery system. Allow customers to share their stories. I hope it helps. Best, Jáider

Ajusto mi enfoque en tres pilares: comprensión cultural, comunicación personalizada y flexibilidad. Primero, estudio las diferencias culturales de cada cliente, como estilos de comunicación y valores, para construir relaciones sólidas y evitar malentendidos. Segundo, adapto el lenguaje y el tono según las preferencias del cliente; algunos prefieren un enfoque formal, mientras que otros valoran un tono más directo. Por último, ajusto procesos y horarios para acomodar diferencias de zonas horarias y formas de trabajo. También soy receptivo a la retroalimentación para asegurar que las expectativas se cumplan o superen. Este enfoque me permite entregar resultados que satisfacen las necesidades únicas de cada cliente.

Etiquette and local preferences certainly matters but in customer service the helping friendly attitude matters most. Understanding client persona , stress level, task priortiy are important and the work flow can vary in individual cases. Active listening, empathy, assurance can make the most difficult client happy even if the case is escalated. Staying positive and proactive adaptability with difficult clients while being careful about personal deficiencies is also important.

Lo más importante al momento de trabajar con clientes internacionales es hacer un análisis profundo de la cultura del país. Cosas tan básicas como los atractivos turísticos , los platillos de comida, diferencia del lenguaje (si hablan de tu o usted) , la forma del trato si son cercanos o distantes, si les gusta el storytelling o que vayamos directamente al grano. Pensamos que vender es únicamente hablar de nuestro productos, pero lo que nos ayuda es generar conexiones genuinas con las personas que nos pueden comprar. Somos personas vendiéndole a personas.