Escute ativamente e compreenda a perspectiva do cliente: Dê espaço para que o cliente exponha o ponto de vista e as preocupações dele. Isso ajuda a entender onde ocorreu o mal-entendido e a mostrar que você valoriza a opinião dele. Após a solução, mantenha contato com o cliente para garantir que ele está satisfeito com o resultado. Esse acompanhamento demonstra comprometimento e fortalece o relacionamento.

A misunderstanding is an understanding but not in the right/expected direction. They are inevitable in a work environment. Resolving such, I usually apply this; identify the source of the misunderstanding, acknowledge the impact, apologize (makes the client at least calm), find a solution (maybe seek assistance from other officers or supervisor where need be), learn from this, communicate/give feedback to the client.

We often use a problem-solving method similar to the L.A.S.T (last) approach, tailored specifically for the restaurant industry: L - Listen : Listen to the customer without interrupting. Allow them to fully express their concerns to make sure they feel heard and understood. A - Apologize : Offer a sincere apology, acknowledging any misunderstanding that may have occurred, a genuine apology can help ease any tension. S - Solve the problem : Provide a prompt and effective solution by any action that helps restore the customer’s satisfaction. T - Thank : Thank the customer for their patience and understanding. Express gratitude to the customer for their patience and understanding regarding the misunderstanding.

Lo primero hablar despacito ,con un tono suave y escucharle. Los malentendidos son la pólvora de los problemas. Que la dirección de la conversación sea buscar una solución y no a los culpables. Pienso que existen problemas mucho mayores que un malentendido por ende debemos de ser tranquilos y calmados , fuera la reactividad. De esrw forma antes se solucionará. También cabe destacar que ocurren cosas a veces que requieren un corte de raíz.

Misunderstanding generally exist due to lack of communication or may be decision taken on one side focus However my understanding will be too listen all sides concern issues & then try to give logical understanding to each to little more biased to client

When misunderstandings occur, it’s important to address them calmly and with a solution-oriented mindset. First, listen carefully to the client’s concerns and fully understand their perspective. Acknowledge their feelings and clarify any confusion by explaining things clearly and respectfully. Use examples or visuals if needed to make your point more relatable. Apologize, if necessary, but focus on how you’ll fix the issue moving forward. Stay positive, offer constructive solutions, and ensure the client feels heard and valued. By handling the situation with empathy, transparency, and professionalism, you can resolve misunderstandings while strengthening the relationship.

First and foremost identify the problem. Typically this is either something that has been going on and it reached the boiling point or something was an immediate no no. Show empathy. Make sure the client hears that their concerns are being understood and assure that these will be resolved. If it's one thing the client wants is to remain your client. Especially if they have been your client for a while. Resolve any further issues and put notes or parameters in place so there will be no more misunderstandings.