Demonstrate your commitment to change by acting on the feedback you receive. Authenticity is shown through actions, not just words. Adjust your messaging and behavior to reflect stakeholder concerns and desires. Communicate the actions you have taken to and tie it back to your core values as an organization.

Step 1: Audit - Take a deep dive into your current messaging strategy and check if your offerings or products match that promise. Step 2: Listen and Learn - Be open to all kinds of feedback and go one step beyond in opening communication to understand where the mistrust is coming from. Step 3: Reflect and Recognise - Instead of being closed off to mistakes and missteps, understand where you went wrong and be transparent with your stakeholders about it. Step 4: Follow Through - Communicate your ways to amend your messaging and show commitment by sticking to those plans. Deliver on promises and remember to keep stakeholders informed.

Authenticity can come in many forms but if folks don't buy what you're saying, it is meaningless. A few ways to navigate trust gaps are to be open and honest with what you are trying to communicate. Sometimes that means you don't have all the answers. If that is the case, say so. Just as important though is to speak in actions and not platitudes. Share what you/organization are doing. Not just what you are "committed to do." The more direct, honest, and candid you can be, the better.

There’s no short-cut to building trust, but there are steps for cultivating positive working relationships with stakeholders. 1. Communicate in an open honest way, sharing factual information. 2. Demonstrate compassion by listening and seeking to understand other’s perspectives. 3. Work to identify common values and shared goals. In time, by following through on commitments, listening with empathy and focusing on collaboration instead of division, trust can be built among the most diverse stakeholders.

Recuperar a confiança começa com transparência total. Abra um diálogo honesto, reconhecendo as preocupações das partes interessadas sem tentar minimizar seus sentimentos. Compartilhe as razões por trás de suas decisões e mensagens, mostrando como elas foram pensadas em benefício mútuo. Demonstre compromisso com a verdade, oferecendo atualizações frequentes e sendo acessível para esclarecer dúvidas. A autenticidade é construída com ações consistentes, por isso, alinhe o discurso com atitudes reais, mostrando que suas intenções são genuínas e focadas no bem-estar de todos envolvidos.

La experiencia, y los malos ratos, hacen que la frase "más hechos, menos palabras" sea la que ayude no solo recuperar confianzas sino también fortalecerlas. ¡Practiquémosla!

Exhibit the same values which resonates your words so that authenticity is not doubted again. Communication backed by data analytics and research fosters commitment and trust.

To me, that indicates you've got the wrong messages. A key to message development is understanding your audience and then developing your strategy for addressing them, especially in persuasive speech. If you've done that due diligence, who your audience is, what they already know, what they might assume even if it's inaccurate, you go out prepared.