What do you do if your mobile app development clients are being difficult?

1 Clarify the project

Before you start working on any mobile app project, you need to have a clear and detailed agreement with your client. This should include the scope, specifications, deliverables, timeline, milestones, payment terms, and communication channels. You should also define the process and criteria for revisions, testing, approval, and deployment. Having a written contract or proposal can help you avoid confusion, disputes, and scope creep later on.

4 Set boundaries

While you want to please your mobile app development clients and deliver a great app, you also need to set and maintain some boundaries. You should not let your client micromanage, interfere, or dictate how you work, or expect you to work 24/7, or accept endless revisions or changes without compensation. You should also not tolerate any abusive, disrespectful, or unethical behavior from your client. You should assert your rights, responsibilities, and expertise as a mobile app developer, and be firm and polite in saying no or negotiating when necessary. Setting boundaries can help you protect your time, energy, and value as a mobile app developer.

5 Seek feedback

One of the ways to improve your relationship with your mobile app development clients is to seek feedback from them. You should ask them for their opinions, suggestions, and preferences on the app design, features, and performance. You should also invite them to test, review, and rate the app before and after launch. You should listen to their feedback, acknowledge their concerns, and address their issues. You should also thank them for their feedback, and show them how you have incorporated it or how you plan to improve the app based on it. Seeking feedback can help you show your client that you care about their satisfaction, and that you are open to learning and improving.

6 Resolve conflicts

Despite your best efforts, you may still face some conflicts with your mobile app development clients. They may be unhappy with the app, the process, or the outcome, or they may have some complaints, disputes, or claims. How do you resolve these conflicts without damaging your reputation or losing your client? You should approach the conflict calmly, respectfully, and professionally, and try to understand the root cause and the impact of the problem. You should also apologize for any mistakes, offer solutions, and compromise when possible. You should also document the conflict and the resolution, and follow up with your client to ensure that they are satisfied and that the issue is closed. Resolving conflicts can help you restore trust, harmony, and cooperation with your mobile app development clients.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?