What do you do if your emotional intelligence is lacking during difficult conversations and conflicts?

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Emotional intelligence (EI) is crucial for navigating difficult conversations and conflicts effectively. If you find yourself struggling with EI, it's essential to recognize that this is a common challenge and there are strategies to improve. EI involves the ability to understand and manage your own emotions, as well as the emotions of others. During challenging interactions, a high EI can help you to keep the conversation constructive, empathize with the other person, and ultimately find a resolution that works for everyone involved.

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