What do you do if your emotional intelligence is lacking during difficult conversations and conflicts?
Emotional intelligence (EI) is crucial for navigating difficult conversations and conflicts effectively. If you find yourself struggling with EI, it's essential to recognize that this is a common challenge and there are strategies to improve. EI involves the ability to understand and manage your own emotions, as well as the emotions of others. During challenging interactions, a high EI can help you to keep the conversation constructive, empathize with the other person, and ultimately find a resolution that works for everyone involved.
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Dr. Hazel P. Berrard AmuahBilingual CEO|Cross Cultural Executive Coach|Chartered Insurer|HR|Author|Lecturer|Leadership|Business…
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