Handling a flood of after-sales inquiries can be overwhelming, but effective delegation can streamline the process and ensure swift resolutions. Here are some strategies to help manage the load:

• Create a clear protocol: Develop a step-by-step guide for handling inquiries and ensure your team is familiar with it.

• Use customer service software: Tools like Zendesk or Freshdesk can help assign and track inquiries automatically.

• Empower your team: Train team members to handle specific types of inquiries, so they can resolve issues independently.

What strategies work best for you when managing after-sales inquiries? Share your insights.