You're a manager and you want to help your team members develop their careers. What's the first step?
As a call center manager, you have a responsibility to support your team members in their career development. You want them to grow, learn, and achieve their goals, both within and outside the call center. But where do you start? How do you help them identify their strengths, interests, and opportunities? How do you create a culture of learning and feedback in your team? In this article, we'll explore the first step you can take to help your team members develop their careers: conducting a career conversation.