When a client’s request breaches industry standards, I take a diplomatic but firm approach. First, I educate the client about the importance of adhering to these standards, sharing real-world examples of how non-compliance can lead to security risks, legal issues, or costly setbacks. In one project, a client wanted to cut corners on data security, so I explained the potential regulatory fines they could face. I then offer alternative solutions that meet both their goals and industry norms, demonstrating that compliance doesn’t have to compromise innovation. If the client remains insistent, I’m prepared to respectfully decline to uphold professional ethics—long-term trust outweighs short-term gains.

Based on my experience, this type of request is quite normal and can be considered a customized approach tailored to the client’s needs. To evaluate the feasibility and implementation of the changes, it’s essential to discuss them with the stakeholders. During these discussions, we should explore the pros and cons, as well as examine how others in the industry are implementing and evolving with similar approaches. This process will also help us identify alternative solutions and open new pathways for innovation. Given the critical nature of these steps, it’s important to gain consensus from the client at each stage and ensure that all stakeholders are involved and aligned with the proposed direction

To handle client requests breaching industry standards, first understand their needs and explain the importance of compliance, highlighting risks like safety and legal issues. Propose compliant alternatives and document risks if they insist on non-standard changes, protecting your liability. Collaborate with internal experts for thorough analysis, and if necessary, firmly decline requests that compromise safety or integrity. Maintain open, professional communication to reinforce your commitment to quality and deliver a solution that aligns with their needs and industry standards.