Even with diligent follow-up, some clients remain unhappy. To turn their experience around, you'll need to address their concerns directly and empathetically. Try these strategies:

• Listen actively: Give them the space to express their frustrations fully without interruption.

• Offer tailored solutions: Propose specific actions that directly address their issues.

• Follow through promptly: Ensure any promises or solutions are implemented quickly and effectively.

How do you handle difficult client situations? Share your thoughts.