A student feels dismissed in higher education. How can you ensure their grievances are heard?

Make sure to repeat back what the student's concern is, so they know you've heard them. Be transparent about what you can and can't do to resolve the concern. Sometimes you'll want to empower students to solve the issue themselves or help you find a solution. Help them see the steps and walk them through it. When you've taken action, communicate back to the student as transparently as you can, to demonstrate their concerns have been addressed. Thank the student for having the courage to share their ideas.

Students hold a special place in higher education, and it is about time that higher education managers start treating them as "customers". When students are dismissed, there is a need for a dialogue to understand the reason for their dissatisfaction and to find a way forward. In such situations, there should be an opportunity for open and honest communication. If students can trust the system and are confident that their concerns will be addressed, they will be more willing to come forward and share their problems.

Il est important de pouvoir rassuré les étudiants concernés afin de les accompagner au mieux dans ce processus et instaurer un climat de confiance et d'écoute active.

Establishing open lines of communication is critical. Encouraging students to voice concerns through informal discussions with faculty or administrators fosters trust. By actively listening and responding to their feedback, institutions can address issues before they escalate.

It needs to be clarified what dismissed means. Clarify this and determine if there is a genuine grievance. There usually isn't. If there is, listen to what the student says and respond accordingly.

En mi opinión el diálogo es lo mejor escuchar y que te escuchen es lo ideal. Pero usar la forma y canal adecuado en la institución

A clear, accessible, and transparent formal complaint process ensures that students can raise grievances in a structured way. Institutions should guide students through the process, guaranteeing that their concerns are handled fairly and efficiently, with timely resolutions.

Apporter un soutien par les pairs est important pour nos étudiants et cela est rassurant pour les étudiants et les familles concernés.

Formal student advocacy groups or ombudspersons can act as intermediaries, helping students navigate institutional systems and ensuring their grievances are addressed. Advocacy services provide students with dedicated resources to ensure fair treatment and resolution of their concerns.

Si el diálogo no funciona habiendo usado el canal y personas adecuadas, creo que lo mejor es fundamentarla mediante el consejo estudiantil, de esta manera si es viable el reclamo tendrá el resultado esperado y además se creará un precedente para casos futuros, así puede ayudar a algún estudiante que pueda estar pasando por lo mismo

I currently work alongside a very unique university president at Mayville State University, who puts my "student engagement" efforts to shame. He actually knows families, scores, and even small issues. I've worked with a lot of great leaders, however, the ability to bond with families goes a lot farther than the viewbook saying that we do. Know something about your student. The hospitality industry does and we go nuts when a server suggests something they know we like. We all have the same technology. If we exert as those folk do, the students win and feel safe to explore and grow. That is why we entered this field. Education is transformational The GREATEST impact there is.

Engaging with students regularly through surveys, town halls, or advisory boards helps institutions stay attuned to emerging issues. Continuous engagement allows universities to proactively address student concerns, fostering an environment where students feel valued and heard.

We must not stop striving for improvement until the problem is completely resolved and can be considered closed. We need to maintain continuous communication and follow-up to ensure that the issue is resolved, while also leaving a positive impression of having received feedback and personalized attention.