How do you follow up on a complaint email if you don't get a response?

2 Refer to your previous email

The next step is to remind the customer service of your previous email and the details of your complaint. You can do this by forwarding your original email, or by summarizing it briefly in your follow-up message. Make sure you include relevant information, such as your order number, account number, or tracking number. You should also mention the date and time of your first email, and the expected response time, if any.

3 Be polite but firm

The third step is to express your dissatisfaction and frustration, but without being rude or aggressive. You can use polite phrases, such as "I'm sorry to bother you again", "I'm disappointed with your service", or "I'm still waiting for a resolution". You should also state clearly what you want them to do, such as refund your money, replace your product, or apologize for their mistake. You should also set a deadline for their response, and warn them of the consequences if they don't comply, such as leaving a negative review, reporting them to a consumer protection agency, or taking legal action.

5 Follow up again

The fifth step is to follow up again if you still don't get a response or a resolution. You can use the same steps as before, but you can also escalate your issue to a higher level of authority, such as a manager, a supervisor, or a director. You can also contact the customer service through multiple channels, such as email, phone, chat, and social media. You can also use public platforms, such as review sites, forums, or blogs, to share your experience and get attention from other customers or the media.

6 Know your rights

The final step is to know your rights as a consumer and how to enforce them. Depending on your location and the nature of your complaint, you might have legal options to pursue your claim. You can consult a lawyer, a consumer protection agency, or a regulatory body for advice and assistance. You can also file a complaint with the Better Business Bureau, the Federal Trade Commission, or other relevant organizations. Knowing your rights can help you protect yourself and get justice for your complaint.