How can you improve strategic communication in remote work?

Para qualquer iniciativa de comunicação, defendo sempre o mesmo ponto de partida: definição do objetivo. O que eu espero com esta ação? O objetivo deve ser o norte para a definição da estratégia, impactando a escolha de público, canais, formatos, mensagens, linguagem etc.

Having met your colleagues face to face certainly does help when you work remotely. But after more than 20 years of doing it, I would say it's not essential and depends on how much you need to learn from work contacts. I'm an associate with WPNT, a US-based communications training consultancy and have worked closely with them for more than a decade, having only met one or two of my colleagues face to face. It's important to be trusted and so you have to hold up your end of the business, not room for many mistakes in remote working. But its perfectly possible to develop a great working relationship on the end of a Zoom call - and we do.

Before this work begins, the business and reputation goals need to be clear and communicated throughout the organization. Once all teams, including communications, understand the overall set of goals, then they can begin to work on their strategies to support them.

Improving strategic communication in remote work is essential for maintaining team alignment and productivity. Start by setting clear expectations so everyone knows their roles and responsibilities. Leveraging reliable tech tools ensures smooth communication without technical hiccups. Open feedback channels allow team members to voice concerns and offer suggestions. Additionally, offering training sessions on effective online communication can enhance clarity and reduce misunderstandings. Lastly, always document and share key decisions and updates so that everyone can easily reference them when needed. With these measures, even remote teams can communicate as effectively as if they were in the same room.

You gotta ask the big Ws – Why are you chatting up your audience, and who's on the receiving end? Think about your message's mission statement; it's like its secret superpower. How does it fit into your master plan? Identify your VIPs – the key stakeholders and decision-makers, and figure out what's in it for them. Are they email aficionados or social media savants? Knowing their info-preferences is like knowing whether to bring a sword or a shield to a knight fight. Get these answers right, and you're on your way to crafting messages that hit the bullseye every time!

All organizations should have effective and impactful internal communication tools. You must ingest in these tools as it can help ensure employees are communicated too in various mediums.

Simple, clear & transparent communications always helps the audience across all functions - please keep in mind not to use jargons or words which may be very restricted to a particular function like Operations or Technology. What, Why & How plus clearly defining the key takeaways, the action is crucial.

Design visual representations of everything - from timelines to process design, and from agendas to plans and use it consistently for any follow up. It helps to think of the task as if you were creating wayfinding in a huge building. You need to help directing the attention and consider people’s need to structure the houndreds of impressions that interfere on a screen.

I cannot agree more with the good practice and importance of being responsive. I have noticed how team members being responsive as an exception can hold back progress and dampen motivation, ultimately affecting the quality of work. Worse is being selectively responsive, e.g. responding only when something is needed, or only to higher ranking colleagues. Such behaviour can erode trust and respect.

Survey is a great way to collect feedback from the workforce specially in a remote set up. Also, what has worked really well with me is leveraging People Leaders to have a conversation with their team mates in their stand up or 1:1 discussions if they have understood the communication and capture insights. on what they feel on the ground.

Remote work becomes much easier when colleagues have met each other face to face. This doesn't mean you need a full hybrid model - but it does mean that investing in short but high quality off-site experiences (conferences, hackathons, open space events and workcations) can help accelerate and support remote work.

Enhance remote communication by integrating tech tools, setting clear expectations, and fostering virtual team bonds. Embrace feedback, invest in training, and respect cultural nuances. Streamline meetings, prioritize flexibility, and adapt for a connected remote team.

Strategic communication is your compass through the organizational wilderness, guiding messages that harmonize with your goals and values. In the realm of remote work, where teams span time zones and cultures, it's your North Star. Navigating the vast digital landscape, it not only addresses challenges but also unlocks the potential for global collaboration and innovation.

Building rapport and creating a trust culture is of the essence in remote collaboration. This is actually possible to establish in remote work if you create a safe and engaging environment. If I can tell someone something, I find all mediums work fine.

Mike Klein already put it perfectly: meeting in person is so important! Both to do it periodically in order to keep your team engaged but also specially for new hires, getting your remote-working teammates to know each other is extremely important to create the most efficient work cultures (this also applies for operations that cover multiple countries)

Looking at engagement opportunities for employees & the workforce on the ground to 'connect' and bring in a sense of 'belonging' is crucial specially post COVID-19 focussing on driving events based themes on culture & traditions.

Améliorer la communication stratégique dans le travail à distance est crucial pour assurer une collaboration efficace et maintenir la cohésion de l'équipe. Il faut utiliser des outils de communication appropriés comme les plateformes de communication adaptées au travail à distance telles que le slack, Microsoft teams ou zoom. Assurez-vous que toute l'équipe utilise les mêmes outils pour éviter la fragmentation de l'information. Il faut établir des canaux de communication clairs. La planification des réunions régulières pour discuter des progrès, défis et des objectifs à venir , utiliser des outils de collaboration en ligne et encourager la communication asynchrone tout en favorisant la transparence, établir les protocoles de communication

Reiterating and reinforcing culture is at the crux of making remote work effective. Open communication can happen only when there is trust, making tools/media completely inconsequential. If you trust, you can communicate and work together. If a culture of trust and respect has been established, and is consistent across th organisation, remote work can be as seamless as onsite or hybrid models.

First, it's important to establish clear channels for communication, such as using messaging apps like Slack or Microsoft Teams, and scheduling regular video meetings. This helps everyone stay connected and informed Secondly, be explicit about expectations and goals to ensure everyone is on the same page . It's also important to encourage open and transparent communication, so team members feel comfortable sharing their ideas and concerns. Lastly, providing feedback and recognition regularly can help boost morale and encourage better communication in the remote work setting