How can case managers be trained to improve patient outcomes with empathy?

Todo Treinamento que envolva QE (Quociente Emocional), exige que se tenham experiências práticas vivenciais, e nesse caso em específico, é fácil encontrar locais para que ocorram interações reais, como em asilos, em creches de crianças em idade de alfabetização, pois desta forma, o treinando, poderá se capacitar a praticar a "empatia" de forma real e inesquecível. Vale muito a experiência.

Necessário focar em treinamentos voltado às habilidades de comunicação, compreensão das necessidades individuais, e sensibilidade cultural. Incluir simulações de situações reais, workshops sobre escuta ativa e desenvolvimento de empatia, promovendo uma abordagem centrada no paciente. O treinamento precisa enfatizar a importância da conexão emocional e do respeito à diversidade, visando aprimorar o suporte emocional e a eficácia das intervenções para promover resultados positivos nos cuidados aos pacientes.

I have seen the dark side of empathy. The dark side of empathy are those that fake the empathy, that need others to water the plants in their own office. If this is the type of empathetic person you have, you've got serious problems coming. It doesn't take long for the porcelain to drop.

Podemos começar esse treinamento levando os gerentes a servir comunidades carentes de forma voluntária. Neste ambiente identificar as dificuldades apresentadas para o exercício do serviço e também nos relacionamentos. Identificar os que servem naturalmente, pois se tenho gerentes que se importam com os outros gratuitamente, já tenho o essencial para o restante do treinamento.

This must be an ongoing\continuous process. When nurses form a "clique" in a ward the patient comes second and the cliques out themselves first. This needs to be identified sooner than later. One private hospital known as the "pink hospital" had a ward where this occurred. What they were not expecting is a health care provider to be family of the patient, listen, and read the charts and time from chime to bedside assistance. The file was taken to the nursing manager who come into the ward, didn't say a word to the staff and interviewed all the patients in the ward. After that visit is where things changed, the clique was broken, and patients started coming first. Continuous assessment is needed.

Empathy is a crucial skill for healthcare professionals, and the LIVES training has been a game-changer for me. This training has enabled me to provide personalized and empathetic care to my patients, placing their needs at the forefront. By walking in their shoes, I have been able to connect with my patients on a deeper level, and this has been instrumental in providing them with the best possible care. The LIVES training has proven to be a valuable tool not just for me, but for hundreds of other healthcare professionals who strive to provide compassionate care to their patients.

Empathy is a pathway. Those that are empathetic to a patient's needs, the ability to listen, and being compassionate. These traits get excited through the corridors and invites new growth and employment opportunities.

How about a unique and different approach? Case managers can leverage generative AI tools to streamline administrative tasks, reducing burnout and freeing up more time for patient interaction. AI-driven documentation, appointment scheduling, and data analysis can significantly cut down administrative workload. With this efficiency, case managers have more opportunity to focus on understanding and empathizing with their patients, enhancing patient outcomes. Embracing AI tools not only improves operational efficiency but also enriches the quality of patient care through deeper empathetic engagement.