Here's how you can enhance problem-solving and conflict resolution through innovative negotiation.

Start with a focus on the other person. Listen to understand their interests, ask questions to learn about their concerns, and be curious to identify their priorities. While it will take time and it won't be easy, it will be worthwhile.

I was taught a long time ago to “play the ball and not the player”. What this means is that the focus is on solving the problem and not on blaming the person. It takes a person with high EQ to guide a discussion in a collaborative problem solving way where everyone walks out with their integrity intact.

La mejor forma de resolver estos conflictos es argumentando y usando los pasos para lograrlo. 1. Preguntar, entender mejor lo que la persona me está diciendo. 2. Escuchar sus objeciones y sentimientos 3. Ponerse en los zapatos de esta persona. Entenderla. 4. Argumentar 5 Cerrar: Preguntarle si mi mensaje le fue claro y si está dispuesto a continuar. Si te dice que no, volver al punto 1.

*Stay calm: It is essential to avoid making decisions or speaking when you are upset or frustrated. Taking time to calm down and think clearly is essential. *Active listening: Paying attention to what the other person is saying and trying to understand their point of view without interrupting or defending yourself are key actions for effective communication. *Assertive expression of emotions: Communicating how you feel respectfully and without blaming or accusing the other person is essential to avoid escalating the conflict. *Finding joint solutions: The goal should be to find a solution that meets the needs of both parties, which may require compromise and flexibility.

It is important not to fall into the trap of a Distributive Negotiation, which focuses solely on one topic, usually Price. This type of negotiation often results in a win-lose situation, where one party gains at the expense of the other. Instead, when there is friction in reaching an agreement, it is best to expand the discussion to include more topics. Consider discussing topics beyond just price, such as delivery time, payment options, or social impact, among others. The limit of topics is your creativity. This approach can add value to the negotiation and help both parties find common ground. By doing this Integrative approach, negotiation becomes more of a collaboration where both parties gain something rather than a power game.

When we are honest and focus on quality, we can be simpler in negotiations. We can open our cards more and reveal secrets. When both parties agree to win and not be left with situations that they want to bypass the other.

What matters most in a negotiation? Our mindset. First, we need to think we can find a solution that will satisfy all involved. If we believe we can, then we can. Second, we need to want a solution that is truly win-win. Initially, you may have no idea how you can find a win-win solution. What you need to know is that you will figure it out, together. A win-win is possible, if you believe it is. What makes me so sure? I have experienced and observed time and time again: when we know we will find a solution [even though we have no idea what it is], then we will find the solution, together.