Share essential updates at critical points and send them to the right stakeholders to avoid spam, don't overshare as well, it can impact the confidence.

Identify Stakeholders Determine who needs updates—technical teams, management, external partners, or clients. Tailor your communication based on their involvement and technical understanding. Example: While technical teams may need granular updates, executives will prefer summaries focused on business impact. Highlight Impact and Mitigation Communicate the effects of the downtime, expected resolution times, and steps taken to prevent future occurrences. Example: "The system will be back online by 8 PM. We're implementing automated backup checks to avoid similar issues.

Most have covered the need to have transparency & provide regular updates. Assuming following is clearly defined: - Communication SPoC - Escalation path - Time upto which communication must be sent The following should be covered in the updates: - Tracking progress against MTTR - Are we in breach of any SLAs? - No. of customers/users impacted - What is the loss to business? If transactions are being staged somewhere, impact is low) - Do you need any help? - As an amendment to the report, attach the time log of events done & by whom From experience, the SPoC should not be the same as the DBA executing the recovery. Even providing updates is a distraction in such situations. All other things (RCA, etc) can come later.

First and foremost we need to have a clear activity plan in hand which explains step by step process that we are going to follow and the expected ETA for each tasks. Tasks must be clearly outlined and the resources for each tasks must be mentioned in the plan. Now share the plan with all the stakeholders so they know who is responsible for what . This also gives them an opportunity to look at timelines and avoids the unnecessary emails asking for updates. Whenever a certain task is done, an email should be sent out with all the stakeholders in loop ,which will brief about the task that was completed and the upcoming task which is going to start . Make sure internal team is on the same page with respect to the activity.

To keep stakeholders in the loop during data recovery, provide regular progress updates, real-time notifications, transparent communication, and post-recovery reviews to ensure clarity, manage expectations, and foster collaboration

Create a regular update schedule for the stakeholders. Even if no updates, keep provide progress update. Updates need to be articulated in understandable language All Incidents & resolutions need to be captured for post-recovery analysis Recovery time needs to be captured. This will help in finding the recovery trend. All the changes for procedures & configurations need to be captured. After the event, we need to share the final result of the exercise, which will depend on our objective. Post-recovery learning & actions need to be reviewed with stakeholders & remediate actions need to be captured.

Clear Initial Briefing: Start by explaining the situation, outlining the recovery plan, and setting realistic expectations about timelines and potential challenges. Frequent Progress Updates: Provide regular, brief updates to stakeholders, especially at major milestones. Tailored Communication: Adjust the technical level of the information based on the audience. Transparency in Issues: If issues arise, notify the stakeholders immediately, explain the impact, and share the mitigation strategy, so they are not caught off guard. Final Report and Learnings: Once recovery is completed, share a comprehensive report detailing the outcome, any issues faced, and steps for future prevention.

Communications is key. Detail the process you are undertaking and why. Also provide an estimated time for delivery. Keep all the stake-holders in the loop.

- Transparency in your communication: If delay occur, admit them openly and explain the cause. - post-recovery debrif Share the post-mortem report detailing the root cause, recovery process, and steps to prevent recurrence