You're facing long customer wait times. How can you effectively set expectations and communicate proactively?
When faced with long customer wait times, it's essential to manage expectations and communicate proactively. Here's how to keep customers informed and satisfied:
- Clearly post expected wait times in visible areas and update these as needed.
- Use automated systems like texts or emails to keep customers updated on their status.
- Train staff to provide regular updates and manage queries with empathy and efficiency.
How do you handle extended wait times in your business? Looking forward to your strategies.
You're facing long customer wait times. How can you effectively set expectations and communicate proactively?
When faced with long customer wait times, it's essential to manage expectations and communicate proactively. Here's how to keep customers informed and satisfied:
- Clearly post expected wait times in visible areas and update these as needed.
- Use automated systems like texts or emails to keep customers updated on their status.
- Train staff to provide regular updates and manage queries with empathy and efficiency.
How do you handle extended wait times in your business? Looking forward to your strategies.