Faced with conflicting client events, I would: Assess Priority: Determine event significance based on client importance & deadlines. Communicate: Inform both clients about the conflict to manage expectations. Delegate: Assign tasks or events to trusted team members if possible. Time Management: Allot time efficiently to ensure both events receive attention. Reschedule: Negotiate new timings if an event can be moved without causing issues. Use project management tools: To track tasks & timelines. Prioritize urgent client needs & maintain a proactive approach to foresee & avoid potential conflicts. Balancing these steps allows for effective management of both client events, ensuring neither is neglected & maintaining strong client relations.

When you’ve got clashing client events, handling without drama means leaning into CALM’s basics. Start with listening, really hear them out, show you get it by rephrasing what they say. Then, be clear and cool about your own limits and what you can realistically do. Stay calm and keep tabs on your own stress so you don’t add tension to the mix. Pick your words carefully to keep things chill and know what topics might set people off. Finally, stay positive and open-minded; empathize with their side. CALM’s all about keeping things smooth, clear, and fair so everyone feels heard and respected, even when compromises are needed.