You're dealing with a difficult vendor. How can you turn the situation around?

1 Identify the problem

The first step is to clearly define the problem you're facing with the vendor. Is it a quality issue, a delivery issue, a communication issue, or something else? Try to be specific and objective, and avoid making assumptions or generalizations. For example, instead of saying "the vendor is always late", say "the vendor missed three deadlines in the last month". This will help you focus on the facts and the impact of the problem, rather than the emotions or opinions.

2 Analyze the causes

The next step is to analyze the possible causes of the problem. Why is the vendor behaving or performing in a way that is causing you trouble? Is it due to their lack of skills, resources, or motivation? Is it due to external factors, such as market conditions, supply chain disruptions, or regulatory changes? Is it due to a misunderstanding or misalignment of expectations, goals, or processes? Try to gather as much information and evidence as you can, and avoid jumping to conclusions or blaming the vendor without proof.

3 Generate solutions

The third step is to generate possible solutions to the problem. What can you do to address the causes and prevent the problem from recurring? What can the vendor do to improve their performance or behavior? What can you both do to enhance your collaboration and communication? Try to brainstorm as many ideas as you can, and evaluate them based on their feasibility, effectiveness, and potential consequences. Choose the best solution or a combination of solutions that will benefit both parties.

4 Implement the solution

The fourth step is to implement the solution you've chosen. This may involve negotiating with the vendor, setting new expectations, providing feedback, offering support, or making changes to your processes or contract. Make sure you communicate clearly and respectfully with the vendor, and explain the rationale and benefits of the solution. Also, make sure you document the agreement and the actions taken, and monitor the progress and results.

5 Review the outcome

The final step is to review the outcome of the solution. Did it solve the problem? Did it improve the vendor relationship? Did it have any unintended or negative effects? What did you learn from the experience? What can you do better next time? Try to reflect on the outcome and the process, and acknowledge the achievements and challenges. Also, appreciate and recognize the vendor's efforts and contributions, and celebrate the success.

By applying these critical thinking steps, you can turn a difficult vendor situation around and make it a win-win for both parties. You can also enhance your reputation, trust, and satisfaction as a customer, and foster a long-term and productive vendor partnership.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?