It’s important to handle it with empathy and professionalism. If a client shares personal struggles, acknowledge their feelings. This is where active listening is crucial! It shows empathy and respect. You might say, “First and foremost thank you for sharing and trusting me with this valuable and vulnerable information. I’m sorry to hear that you’re going through this. I will do my best with my expertise to help ease and barriers during this time.” People invest in people that are relatable and they can trust. Products dont sell people and emotions do! - Marcus Peterson

When a client shares personal struggles in a business meeting, I navigate the situation by listening with empathy and understanding. I acknowledge their feelings without pushing for details, offering support where appropriate. It’s important to maintain professionalism while showing compassion, making sure the client feels heard and respected. Once the moment passes, I gently steer the conversation back to the business at hand.