Your team's tone clashes with client feedback. How can you align both for effective messaging?
Ever faced a messaging mismatch with clients? Dive in and share how you bridge the communication gap for harmony.
Your team's tone clashes with client feedback. How can you align both for effective messaging?
Ever faced a messaging mismatch with clients? Dive in and share how you bridge the communication gap for harmony.
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When your team's tone clashes with client feedback, the key is to find common ground. Start by listening closely to the client's preferences and understanding their brand voice. Then, adjust your tone to match what they want while keeping the messaging clear and engaging. It’s all about striking a balance between staying true to your team's creativity and delivering what the client needs for their audience. Open communication and flexibility can help align both sides for effective messaging.
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USE CHATGPT! HAHA. Well, this only works if the conversation is happening on a texting basis. But yes, AI tools have been a huge blessing when it comes to automating mundane tasks, such as writing professional mails or sending texts. Whenever I want to keep something professional, yet empathetic, or maybe stern, with a hint of authority (CHATGPT tweaks the tonality based on your prompt, I just write my heart out on ChatGPT, and ask it to rephrase it accordingly. Saves time and ensures to keep things professional.
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1. Active Listening: Listening carefully to comments helps you understand the needs of your audience and adjust the tone to be more empathetic. 2. Continuous Feedback: Fostering an environment where feedback can be given and received helps to identify areas for improvement and adjust the approach. 3. Defining a Common Tone: Working together to define a voice tone that reflects both our identity and the expectations of the audience is key. This helps create style guides. 4. Testing and Adjustments: Testing with different approaches and seeing how the audience responds helps to find the right balance. Remember that communication is a constantly evolving process, and being open to change can make a big difference.
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Vidushi Gaur
Social Media Content & Communication | E-commerce | Analysis, Audit & Optimization
(edited)I'd try to bring down both the sides to a common ground. But how? Let me put it here: - In order to negotiate with my team, I'll first try to understand the viewpoints of our client. - I will then rule out the things that are doable and can be taken care of in another round of revision. - I'll politely let my client be aware of the things that are beyond our scope of work. - I'll further make them understand the importance of sticking to the plan and the repercussions of last minute changes. - Lastly but most importantly, I'll listen to my team to make them feel heard and acknowledged, as well as, will communicate what is needed to be done. Because we have to work WITH the client and not AGAINST them.
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Being a Brand Manager, I have had my fair share of dealing with diverse clients while working with an equally diverse team. Feedback is always a great way to reach a shared vision. When it comes to a mismatch in opinions, it becomes imperative to detach oneself and look at the situation from the third person perspective. First, know what the client is expecting and has envisioned in terms of the output. Gauge what the team has created and why. Maybe there's a middle ground where both the ideas can co-exist. It requires constant communication. Neglecting the client or the team is never a way out. Being the POC, one needs to understand both the perspectives and convey to each party effectively.
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Bridge the gap by understanding the client’s desired tone, then adapt your team's style to match. Facilitate open communication, clarify expectations, and provide examples. Encourage collaboration, refining the message to meet client needs while maintaining your team's creativity.
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Whenever your team tone clashes with the client, active listening is an essential part of knowing the perspective of the client. Continuous feedback is crucial to comprehending the views. Communicate with your team to clear all doubts. A good leader takes care of his team with effective leadership lessons.
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When the team tone clashed find a common ground be a good listener understand the actual problem which is causing the clash and find a solution which is best for both
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The idea is to not take sides but drag both the Client's perspective and the team's idea to a point where we fulfill both of them. If both the ideas seems fine. Otherwise, ultimately the client's idea goes forward. One piece of advice, most of the time we have to let go of good ideas only because clients don't approve. It is what it is...
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