You would require a structured and collaborative approach, when resolving disputes over scope and deliverables in IT projects. You should review the original project documentation, including the statement of work (SOW) and contractual terms, to identify any ambiguities that might contribute to differing expectations. Open a transparent line of communication with the vendor, that pushes a non-adversarial environment where both parties can share their perspectives.

Review the initial contract and SOW, need to understand the gap between what delivered and what is the expectation. Need to plan the solution. Need to set sprints and milestone calls to meet the expectations progressively to achieve the expected deliverables. This way vendor disputes over scope and deliverables can be achieved

Review the contract, clarify expectations, and engage in open communication. Leverage documentation to support claims, negotiate compromises, and involve mediation if necessary to ensure a fair resolution...

On previous IT projects, I have effectively resolved vendor disputes over scope & deliverables by fostering open, transparent dialogue & leveraging clear, detailed contracts as a reference point. When disagreements arose, I organized discussions with all parties to align on project objectives & expectations, ensuring that both our team’s requirements & the vendor’s capabilities were fully understood. I addressed ambiguities by proposing practical compromises or adjustments, always prioritizing the project's success & maintaining professional relationships. My proactive, solutions-oriented approach consistently helped de-escalate tensions & keep the project on track.

Only use externals for things that are not core, grow up and build stuff internal. OWN your business. Don’t source from a place with a 180 degree different culture and mindset. Simple as that.

Disputes are part of Life! Key aspect is how to resolve. Solution remains in going back to basics, referring to the basic contractual agreements, deliverables, milestones. In case of oversight, interpretation issues - creating a WIN WIN situation aligning with the Final objective of value to Customer.

1. Start by Owning the Problem, Not the Blame: Start talk by saying: “We both have interests in making this project a success. Let’s rewrite the game plan together.” This shifts focus from past grievances to future alignment. 2. Use Scope Flexibility as a Negotiation Lever: Let them win some battles—but win the war. Compromise on minor scope items that are easier for the vendor to deliver. Then, channel your energy into negotiating what really matters—critical deliverables. 3. Communicate Pain Points Instead of Performance Gaps: Tell a story instead of citing metrics. For example, say, “Because we didn’t receive X, our end-users are facing downtime. Here’s how it’s affecting them.” This humanizes the problem and encourages empathy.

To resolve vendor disputes in IT projects, review the contract and SOW to clarify the agreed scope. Facilitate open communication to align on common goals. Use change management processes for scope adjustments and document all agreements. If needed, involve mediators or escalate to management to ensure a fair resolution.

Clarify Project Scope: This is done to ensure that both parties are on the same page when it comes to the following; what you want to achieve through the project, deadlines for all processes and who does what. Document Everything: Maintain records of agreements, changes, and timelines for future reference. Negotiate Compromises: Deliverables or timelines may be adjusted to find a middle ground. Involve Senior Management: If necessary, escalate the issue for efficient resolution. In a previous project, we handled a vendor delay by renegotiating timelines and enhancing communication, thus keeping the project on track.