"Honesty is the best policy." I would start by acknowledging the challenging issue and reassessing our resources to understand our current capabilities. Then, I would proactively initiate a conversation with the clients, actively listening to their concerns and needs. I would explain our constraints clearly and offer possible solutions. Additionally, I would propose alternatives, such as modifying the project scope to better align with our agency's capabilities. Explore the possibility of phased implementation or breaking the project into smaller, manageable parts, each aligning with our capabilities and client priorities. This open and honest communication can help manage client expectations and find a mutually agreeable solution.

When a client’s demands go beyond what your agency can handle, stay cool and focus on clear, honest communication. Start by really listening, like, actually trying to understand what they need. Repeat back what they say to show you’re getting it. Then, be upfront about what’s realistic without sounding defensive. If things get tense, keep your emotions in check and stick to the facts. Use words and a tone that keep the convo positive, not heated. Show you care by seeing things from their side and validating their concerns. It’s not about saying yes to everything, it’s about finding common ground without burning out.