Your client is struggling with virtual coaching technology. How can you help them adapt and succeed?
When your client is baffled by the bits and bytes of virtual coaching tools, guide them through with these strategies:
- Simplify tech choices. Stick to user-friendly platforms known for their intuitive interfaces.
- Offer step-by-step tutorials. Create guides or videos that walk them through each feature.
- Encourage practice sessions. Regular mock sessions can build confidence and competence.
Have you helped someone overcome technology challenges in coaching? Share your strategies.
Your client is struggling with virtual coaching technology. How can you help them adapt and succeed?
When your client is baffled by the bits and bytes of virtual coaching tools, guide them through with these strategies:
- Simplify tech choices. Stick to user-friendly platforms known for their intuitive interfaces.
- Offer step-by-step tutorials. Create guides or videos that walk them through each feature.
- Encourage practice sessions. Regular mock sessions can build confidence and competence.
Have you helped someone overcome technology challenges in coaching? Share your strategies.
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I disagree with this article completely. If the client is struggling this much, then virtual coaching is probably not the right solution for them. It is not effective, nor is it your job for you to spend this much time with a client who refuses to learn technology. You can point them to resources, but the bottom line is that if they won't take the time to figure it out, then they're not going to be very coachable and you'll just be spinning your wheels. Refund their money, and point them to a medium that will better support their needs. Or have them take a class and come back to you when they're ready.
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When a client struggles with virtual coaching tech, I start by breaking it down—walking them through the basics step-by-step and highlighting only the tools they need to succeed. I suggest practicing with low-stakes sessions, so they build confidence without the pressure. If the tech still feels overwhelming, I offer alternative formats or simplify the setup. I also remind them that it’s not about being a tech wizard; it’s about showing up and engaging in the process. Bit by bit, they realize it’s more manageable than they thought. “Mastering the tools is just the first step—success is all about how you use them.”
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I would identify any challenges or misunderstandings the client / mentee has with the virtual coaching tool. To address this, I would offer a walkthrough session to guide them ensuring they gain confidence and a clear understanding of how to use it effectively. I would explore whether the mentee has alternative tools they are more comfortable with and see if those alternatives could be viable options. This approach not only addresses their struggles but also demonstrates flexibility and a commitment to their success.
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Start by simplifying the technology experience for your client, offering step-by-step guidance on the tools they'll use. Provide practice sessions in a low-pressure environment and encourage questions to build confidence. Recommend user-friendly platforms and share resources like tutorials or FAQs. Emphasise the benefits of virtual coaching, such as flexibility and accessibility, while maintaining patience and reassurance, helping them see technology as an enabler rather than a barrier.
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The following techniques will be useful: provide a simple step-by-step guide or demo, recommend user-friendly tools, and offer hands-on practice sessions. Encourage clients to start with basic features and gradually explore advanced options. Be patient, address concerns proactively, and create a FAQ resource. Regular follow-ups and positive reinforcement can boost confidence and ensure smooth adaptation.
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