What do you do if your workload is overwhelming and resources are scarce?

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In technical support, it's not uncommon to face periods where the workload seems insurmountable and resources are thin on the ground. When you're in the trenches, trying to keep your head above water while juggling multiple tasks, it can feel like there's no end in sight. But don't despair; there are strategies you can employ to manage your workload more effectively, even when it feels like every ticket in the queue is marked 'urgent.'