What do you do if your call center needs effective strategies to develop and nurture future leaders?

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In the fast-paced environment of a call center, developing future leaders is crucial for sustained success. As you face the challenge of nurturing leadership within your team, it's important to adopt strategies that can effectively identify and cultivate the potential within your agents. It's not just about finding those who can handle calls efficiently; it's about recognizing and empowering those who show the initiative, decision-making skills, and the ability to inspire others—qualities that are essential for leadership.