Dealing with a frustrated client due to project delays, how can you master the art of active listening?
When project delays provoke client irritation, mastering the art of active listening can turn tension into constructive dialogue. To navigate this challenge:
- Acknowledge their frustration. Reaffirm the client's concerns to show you understand their perspective.
- Reflect on key points. Summarize what the client has said to ensure clarity and show that you are engaged.
- Offer solutions, not excuses. Focus on actionable steps to move forward rather than dwelling on the delay.
How do you handle a frustrated client? Share your strategies for effective communication.
Dealing with a frustrated client due to project delays, how can you master the art of active listening?
When project delays provoke client irritation, mastering the art of active listening can turn tension into constructive dialogue. To navigate this challenge:
- Acknowledge their frustration. Reaffirm the client's concerns to show you understand their perspective.
- Reflect on key points. Summarize what the client has said to ensure clarity and show that you are engaged.
- Offer solutions, not excuses. Focus on actionable steps to move forward rather than dwelling on the delay.
How do you handle a frustrated client? Share your strategies for effective communication.