Last updated on Nov 27, 2024

Dealing with a customer demanding an excessive discount, how do you navigate the situation effectively?

When a customer demands an excessive discount, it's crucial to handle the situation diplomatically yet firmly. Here's how you can effectively navigate this scenario:

Understand their needs: Ask questions to grasp why they want the discount and what they value most.

Offer alternatives: Propose other ways to add value, like bundling products or providing a smaller discount on future purchases.

Set clear boundaries: Kindly but firmly explain your pricing policies and the reasons behind them.

What strategies do you use when faced with such requests?

Retail Sales

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Last updated on Nov 27, 2024

Dealing with a customer demanding an excessive discount, how do you navigate the situation effectively?

When a customer demands an excessive discount, it's crucial to handle the situation diplomatically yet firmly. Here's how you can effectively navigate this scenario:

Understand their needs: Ask questions to grasp why they want the discount and what they value most.

Offer alternatives: Propose other ways to add value, like bundling products or providing a smaller discount on future purchases.

Set clear boundaries: Kindly but firmly explain your pricing policies and the reasons behind them.

What strategies do you use when faced with such requests?

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Dealing with a customer demanding an excessive discount, how do you navigate the situation effectively?

Retail Sales

Dealing with a customer demanding an excessive discount, how do you navigate the situation effectively?

Retail Sales

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Dealing with a customer demanding an excessive discount, how do you navigate the situation effectively?

Retail Sales

Dealing with a customer demanding an excessive discount, how do you navigate the situation effectively?

Retail Sales

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