The Help Center lets you publish public articles and provide your customers with faster support. You can automatically suggest articles to answer common questions, and let your customers quickly help themselves before they chat. You can easily create articles, share them with customers as you chat, and gather feedback to help you improve your content.

Start by customizing your Help Center to match your brand.

You can also choose a language for your Help Center and add links to your website or social media accounts.

If you’d prefer to have your Help Center available at your own subdomain like “help.exampleapp.io”, you can set a custom domain.

Once you’ve got your Help Center set up, you should write your first article. If you’re not sure what to write about, check out our guide to writing help articles.

It’s easy to format your articles, and your draft articles will look exactly the same as when you push them live, so you'll know how your article looks before you publish it.

For articles to appear in your Help Center, you’ll need to add them to a collection. Collections help you keep your Help Center organized and make it easier for your customers to find the information they need.

The final step is to make your Help Center accessible to customers and available to search engines. Go to Settings > Help Center and set it Live from the dropdown menu at the top.