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Incident affecting Gmail

Incident began at 2021-03-22 23:05 and ended at 2021-03-23 06:18 (times are in Coordinated Universal Time (UTC)).

Date Time Description
Apr 20, 2021 5:18 PM UTC An incident report has been posted here.
Mar 23, 2021 6:18 AM UTC The problem with Gmail has been resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Updating Android System WebView and Google Chrome via Google Play should now resolve the issue for all users.

  1. Navigate to Play Store app
  2. Search for Android System WebView (https://play.google.com/store/apps/details?id=com.google.android.webview)
  3. Select the "Update" option
  4. Repeat these steps for Google Chrome (https://play.google.com/store/apps/details?id=com.android.chrome)

For more information about updating Android apps please see: https://support.google.com/googleplay/answer/113412
Mar 23, 2021 6:00 AM UTC Our team is continuing to investigate this issue. We will provide an update by Mar 23, 2021, 8:15 AM UTC with more information about this problem. Thank you for your patience.

Affected users will be unable to access the Gmail app on Android. There are currently no issues impacting Google Workspace services.

Affected users can use the desktop Gmail Web interface instead of the Gmail Android app.
Mar 23, 2021 3:47 AM UTC Our team is continuing to investigate this issue. We will provide an update by Mar 23, 2021, 6:00 AM UTC with more information about this problem. Thank you for your patience.

Affected users will be unable to access the Gmail app on Android. There are currently no issues impacting Google Workspace services.

Affected users can use the desktop Gmail Web interface instead of the Gmail Android app.
Mar 23, 2021 2:22 AM UTC Our team is continuing to investigate this issue. We will provide an update by Mar 23, 2021, 4:00 AM UTC with more information about this problem. Thank you for your patience. The affected users are unable to access Gmail, but we've provided a workaround below.

Affected users will be unable to access the Gmail app on Android. There are currently no issues impacting Google Workspace services.

Affected users can use the desktop Gmail Web interface instead of the Gmail Android app.
Mar 22, 2021 11:56 PM UTC Our team is continuing to investigate this issue. We will provide an update by Mar 23, 2021, 12:56 AM UTC with more information about this problem. Thank you for your patience. The affected users are unable to access Gmail.

Affected users will be unable to access the Gmail app on Android. There are currently no issues impacting Google Workspace services.

Affected users can use the desktop Gmail Web interface instead of the Gmail Android app.
Mar 22, 2021 11:05 PM UTC We're aware of a problem with Gmail affecting a significant subset of users. We will provide an update by Mar 23, 2021, 12:05 AM UTC detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change. The affected users are unable to access Gmail.

Affected users are reporting the Gmail app on Android crashes.