Rating: 0 out of 5 stars
0 ratings
Ebook87 pages1 hour
IT Outsourcing Part 2: Managing the Sourcing Contract
Rating: 0 out of 5 stars
()
About this ebook
IT Outsourcing Part 2: Managing the Sourcing Contract covers all the processes for managing the contract, from the transition phase through to normal operational service and contract termination.
Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in:
a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications);
b) an appropriate governance framework;
c) selecting the right individuals, with appropriate authority in key roles;
d) the appropriate use of external expert advice;
e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service;
f) effective relationship management, with mutual respect and good communications;
g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise.
This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Developed for IT practitioners as well as commercial and contract managers, this expert guide provides practical and concise advice on best practices in:
a) good contract development as the foundation for contract management (especially service quality, performance measurement and communications);
b) an appropriate governance framework;
c) selecting the right individuals, with appropriate authority in key roles;
d) the appropriate use of external expert advice;
e) continuity of people involved in the contract, right from the early stages of the RFP through transition to everyday operational service;
f) effective relationship management, with mutual respect and good communications;
g) a collaborative customer-driven business attitude based on mutual trust and understanding and flexibility in day-to-day administration of the contract, with willingness for a win-win approach when problems arise.
This title complements IT Outsourcing Part 1: Contracting the Partner and, together, these two guides provide readers with a comprehensive best practice approach to this important business discipline.
Related to IT Outsourcing Part 2
Related ebooks
COBIT® 5 - A Management Guide Cloud Computing for Business -The Open Group Guide Rating: 0 out of 5 stars0 ratingsIT Financial Management Rating: 0 out of 5 stars0 ratingsOpen Enterprise Security Architecture O-ESA Rating: 0 out of 5 stars0 ratingsSOA Source Book Rating: 0 out of 5 stars0 ratingsSix Sigma for IT Management - A Pocket Guide Rating: 0 out of 5 stars0 ratingsMetrics for IT Service Management Rating: 0 out of 5 stars0 ratingsInformation Security Management with ITIL® V3 Rating: 0 out of 5 stars0 ratingsOpen Information Security Management Maturity Model O-ISM3 Rating: 0 out of 5 stars0 ratingsService Automation Framework Rating: 0 out of 5 stars0 ratingsTRIM: The Rational IT model Rating: 0 out of 5 stars0 ratingsITSM Process Assessment Supporting ITIL (TIPA) Rating: 0 out of 5 stars0 ratingsImplementing IT Governance - A Pocket Guide Rating: 0 out of 5 stars0 ratingsCapacity Management - A Practitioner Guide Rating: 0 out of 5 stars0 ratingsBiSL® - A Framework for Business Information Management - 2nd edition Rating: 0 out of 5 stars0 ratingsSIAM: Principles and Practices for Service Integration and Management Rating: 0 out of 5 stars0 ratingsLean IT Partnering Rating: 0 out of 5 stars0 ratingsFoundations of ITIL® 2011 Edition Rating: 0 out of 5 stars0 ratingsThe Service Catalog Rating: 0 out of 5 stars0 ratingsService Agreements - A Management Guide Rating: 0 out of 5 stars0 ratingsThe ITIL Process Manual Rating: 5 out of 5 stars5/5ISO/IEC 20000 - An Introduction Rating: 0 out of 5 stars0 ratingsImplementing Information Security based on ISO 27001/ISO 27002 Rating: 0 out of 5 stars0 ratingsGet Ready for Cloud Computing - 2nd edition Rating: 0 out of 5 stars0 ratingsImplementing Metrics for IT Service Management Rating: 3 out of 5 stars3/5ISO/IEC 20000-1:2011 - A Pocket Guide Rating: 0 out of 5 stars0 ratingsImplementing IT Governance - A Practical Guide to Global Best Practices in IT Management Rating: 0 out of 5 stars0 ratingsIT-CMF – A Management Guide - Based on the IT Capability Maturity Framework™ (IT-CMF™) 2nd edition Rating: 0 out of 5 stars0 ratingsASL® 2 - A Framework for Application Management Rating: 0 out of 5 stars0 ratings
Teaching Methods & Materials For You
Grit: The Power of Passion and Perseverance Rating: 4 out of 5 stars4/5Never Split the Difference: Negotiating As If Your Life Depended On It Rating: 4 out of 5 stars4/5The 5 Love Languages of Children: The Secret to Loving Children Effectively Rating: 4 out of 5 stars4/5Lies My Teacher Told Me: Everything Your American History Textbook Got Wrong Rating: 4 out of 5 stars4/5Dumbing Us Down - 25th Anniversary Edition: The Hidden Curriculum of Compulsory Schooling Rating: 4 out of 5 stars4/5Weapons of Mass Instruction: A Schoolteacher's Journey Through the Dark World of Compulsory Schooling Rating: 4 out of 5 stars4/5On Writing Well, 30th Anniversary Edition: An Informal Guide to Writing Nonfiction Rating: 4 out of 5 stars4/5Personal Finance for Beginners - A Simple Guide to Take Control of Your Financial Situation Rating: 5 out of 5 stars5/5Jack Reacher Reading Order: The Complete Lee Child’s Reading List Of Jack Reacher Series Rating: 4 out of 5 stars4/5Principles: Life and Work Rating: 4 out of 5 stars4/5Inside American Education Rating: 4 out of 5 stars4/5Verbal Judo, Second Edition: The Gentle Art of Persuasion Rating: 4 out of 5 stars4/5Writing to Learn: How to Write - and Think - Clearly About Any Subject at All Rating: 4 out of 5 stars4/5Financial Feminist: Overcome the Patriarchy's Bullsh*t to Master Your Money and Build a Life You Love Rating: 4 out of 5 stars4/5Closing of the American Mind Rating: 4 out of 5 stars4/5Speed Reading: Learn to Read a 200+ Page Book in 1 Hour: Mind Hack, #1 Rating: 5 out of 5 stars5/5The Dance of Anger: A Woman's Guide to Changing the Patterns of Intimate Relationships Rating: 4 out of 5 stars4/5The Anxious Generation - Workbook Rating: 0 out of 5 stars0 ratingsHow to Take Smart Notes. One Simple Technique to Boost Writing, Learning and Thinking Rating: 4 out of 5 stars4/5Fluent in 3 Months: How Anyone at Any Age Can Learn to Speak Any Language from Anywhere in the World Rating: 3 out of 5 stars3/5Becoming Cliterate: Why Orgasm Equality Matters--And How to Get It Rating: 4 out of 5 stars4/5Learn French - Parallel Text - Easy Stories (English - French) Rating: 4 out of 5 stars4/5Battle for the American Mind: Uprooting a Century of Miseducation Rating: 4 out of 5 stars4/5How To Be Hilarious and Quick-Witted in Everyday Conversation Rating: 5 out of 5 stars5/5
Related podcast episodes
WBSP640: Grow Your Business by Understanding UKG Pro’s Capabilities, an Objective Panel Discussion 0% found this document usefulContract Management for the Real World – Dominique Kindt from WITH 0% found this document useful#72 - Managing SRE Toils Using AIOps and NoOps - Amrith Raj 0% found this document usefulBuilding Private 5G Networks 0% found this document usefulGitOps, Security and Modern CI/CD Pipelines 0% found this document usefulExploring AI, Automation, and Device Lifecycle Management in the Evolving RMM Landscape with Colin Britton 0% found this document usefulIoT, IIoT and Managing Edge Data 0% found this document usefulWBSP252: Grow Your Business by Learning the Importance of DevOps for Manufacturing OT Environments w/ Adam Gluck 0% found this document usefulTake Five #40 - Convergence of Networking and Security: Cloud: This episode was recorded on: 10/26/2022 Welcom… 0% found this document usefulBuilding Large AI Models 0% found this document usefulRitika talks about her roles at IBM and AI and services for clients. 0% found this document usefulReal-Time Data Cloud 0% found this document usefulEP 37: Using ChatGPT Across Different Functions of a Company 0% found this document usefulLeveraging FinOps to Scale a Startup 0% found this document usefulCloud Cost Intelligence 0% found this document useful
Related articles
Q&A: Why Hosted By 3CX May Just Be Perfect For You PC Pro MagazineUNLIMITED
Q&A: Why Hosted By 3CX May Just Be Perfect For You
Oct 8, 2020
4 min readSwitch From Zoom How To Run Your Own Videoconferencing Platform PC Pro MagazineUNLIMITED
Switch From Zoom How To Run Your Own Videoconferencing Platform
Sep 9, 2021
7 min read3CX Phone System V20 PC Pro MagazineUNLIMITED
3CX Phone System V20
May 9, 2024
PRICE Small Business, 10 users, £175 exc VAT per year from 3cx.com 3 CX is the place to go for the best IP PBX services, as its Phone System software offers an unbeatable range of call-handling features. Not content to rest on its laurels, 3CX has be
2 min readLogitech Rally Bar Mini PC Pro MagazineUNLIMITED
Logitech Rally Bar Mini
Dec 8, 2022
SCORE PRICE £1,913 exc VAT from meetingstore.co.uk The Rally Bar Mini is ideal for SMBs that want a professional meeting room solution that’s more discreet than Logitech’s mighty Rally Bar (see issue 328, p97). It will also appeal to tidy minds as it
2 min readAll Change – But Which Platform? Confronting Shift In The Telecom Sector The European Business ReviewUNLIMITED
All Change – But Which Platform? Confronting Shift In The Telecom Sector
Nov 25, 2021
Q Thank you for joining us today, Mr Peters! Would you mind giving us a little backstory on how your interest in telecommunications came about? A My college background (Fairfield University) was in physics and neuroscience, so my introduction to tel
8 min readOptimising the supply chain: THE VISIBLE EFFECT OF ELEMICA’S DIGITAL SUPPLY NETWORK The European Business ReviewUNLIMITED
Optimising the supply chain: THE VISIBLE EFFECT OF ELEMICA’S DIGITAL SUPPLY NETWORK
Jan 31, 2020
9 min readFive Technology Tips For Dark Factories Installation TechfastlyUNLIMITED
Five Technology Tips For Dark Factories Installation
Jun 1, 2021
6 min readManageEngine OpManager Professional 12.7 PC Pro MagazineUNLIMITED
ManageEngine OpManager Professional 12.7
Feb 8, 2024
2 min readEdge Computing Ecosystem Architecture, Use Cases, and Examples TechfastlyUNLIMITED
Edge Computing Ecosystem Architecture, Use Cases, and Examples
Jun 1, 2022
6 min readRobo-marshal Racecar EngineeringUNLIMITED
Robo-marshal
May 3, 2019
8 min readEdge Computing In Europe: A Key Driver Of Business Innovation The European Business ReviewUNLIMITED
Edge Computing In Europe: A Key Driver Of Business Innovation
Jan 26, 2024
1 83% of our survey respondents believe that edge computing will be essential to remaining competitive in the future but only 65% are using edge today. 2 Super Integrators — edge adopters that tie edge to business in transformation adoption — compris
8 min read2018 Annual Software Guide Facility ManagementUNLIMITED
2018 Annual Software Guide
Feb 25, 2018
The following pages feature the best and most relevant software products designed to improve the built environment, facilitate work and streamline processes. The guide is also an opportunity for software providers to present their corporate vision an
3 min readWatchGuard FireboxT40-W PC Pro MagazineUNLIMITED
WatchGuard FireboxT40-W
Mar 10, 2022
3 min readMining Actionable Information with Smart Capture The European Business ReviewUNLIMITED
Mining Actionable Information with Smart Capture
May 22, 2018
4 min readHow To Implement Edge Computing in Your Organization? TechfastlyUNLIMITED
How To Implement Edge Computing in Your Organization?
Jun 1, 2022
5 min readIn Sync With The Times NZBusiness and ManagementUNLIMITED
In Sync With The Times
Jul 21, 2021
2 min readThe Streaming Technology TechfastlyUNLIMITED
The Streaming Technology
May 1, 2022
7 min readAI, Digital Twins And IoT Facility ManagementUNLIMITED
AI, Digital Twins And IoT
Apr 11, 2018
4 min readWhat 5G Will Do For You MarketingUNLIMITED
What 5G Will Do For You
May 15, 2019
As innovation and disruption cycles continue to accelerate, it is more important than ever to understand the key trends, business models and technologies that are shaping our world. This year’s Mobile World Congress (MWC) in Barcelona program brought
4 min readBrilliant Business Comms At Zero Cost PC Pro MagazineUNLIMITED
Brilliant Business Comms At Zero Cost
May 9, 2024
4 min readFour Pathways To 'Future Ready' That Pay Off The European Business ReviewUNLIMITED
Four Pathways To 'Future Ready' That Pay Off
Apr 3, 2019
7 min readRemote Support Software 2023 PC Pro MagazineUNLIMITED
Remote Support Software 2023
Sep 7, 2023
3 min readCONNECTING THE UNCONNECTED IN THE AUTOMOTIVE INDUSTRY Four Ecosystems That Are Reshaping Automotive Industry Collaborations The European Business ReviewUNLIMITED
CONNECTING THE UNCONNECTED IN THE AUTOMOTIVE INDUSTRY Four Ecosystems That Are Reshaping Automotive Industry Collaborations
Feb 1, 2023
7 min readOptimal Productivity Tatler SingaporeUNLIMITED
Optimal Productivity
Sep 4, 2024
3 min readCloudy With No Chance Of Erp Architectural Review Asia PacificUNLIMITED
Cloudy With No Chance Of Erp
Nov 11, 2019
ERP (enterprise resource planning) was born around the time the first ‘[Something] for Dummies’ book was published*. It’s typically inflexible, uncompromising software designed for large businesses, like banks, large corporations, manufacturing and s
2 min readVoIP 2024 PC Pro MagazineUNLIMITED
VoIP 2024
May 9, 2024
4 min readAction Stations Facility ManagementUNLIMITED
Action Stations
Mar 28, 2019
If you are like me, getting into a lift doesn’t rate a second thought – except when something goes wrong. Consider these examples: • In 2010, a UK woman going about her normal day was crushed to death by a faulty lift at her gym.• The same year, the
3 min read3CX Phone System Pro 16 Update 8 PC Pro MagazineUNLIMITED
3CX Phone System Pro 16 Update 8
Jun 10, 2021
2 min read3CX Phone System Enterprise 18 PC Pro MagazineUNLIMITED
3CX Phone System Enterprise 18
May 7, 2022
2 min readDigital Trust Is On The Horizon The European Business ReviewUNLIMITED
Digital Trust Is On The Horizon
Mar 1, 2022
11 min read
Reviews for IT Outsourcing Part 2
Rating: 0 out of 5 stars
0 ratings
0 ratings0 reviews