eToro USA LLC is a money services business that offers cryptocurrency trading to United States customers. It is also registered with the Financial Crimes Enforcement Network as a money services business and has many state licenses as indicated below.
| State | License | Licensing Authority | Disclosure |
|---|---|---|---|
| Alabama | Money Transmission License (754) | Alabama Securities Commission RSA Dexter Avenue Building 445 Dexter Avenue, Suite 12000 Montgomery, AL 36104 Telephone: 1-800-222-1253 Email: asc@asc.alabama.gov Website: www.asc.alabama.gov |
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| Alaska | Money Transmitter License (AK-MT-011361) | State of Alaska
Division of Banking & Securities |
For Alaska Residents Only:
If your issue is unresolved by eToro USA LLC (1-888-271-8365), please submit formal complaints with the State of Alaska, Division of Banking & Securities. Formal complaints must be in writing, please download the form here: ComplaintForm Formal complaint forms may be submitted via:
If you have questions regarding formal complaints, please call 907-465-2521. Please note that this license does not cover the transmission of virtual currency. |
| Arizona | Money Transmitter License (1037715) | Arizona Department of Financial Institutions 2910 N. 44th Street, Suite 310 Phoenix, AZ 85018 |
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| Arkansas | Money Transmitter License (116264) | Arkansas Securities Department Heritage West Bldg., Suite 300 201 East Markham Street Little Rock, Arkansas 72201-1692 Telephone: 1-800-981-4429 Email: info@securities.arkansas.gov Website: www.securities.arkansas.gov | |
| Connecticut | Money Transmission License (MT-1769299) | Department of Banking Consumer Credit Division 260 Constitution Plaza Hartford, CT 06103-1800 Telephone: 1-800-831-7225 Email: banking.complaints@ct.gov Website: www.ct.gov/dob |
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| Delaware | Check Seller, Money Transmitter License (034700) | Office of the State Bank Commissioner 555 East Loockerman Street, Suite 21EAST Dover, DE 19901 Telephone: (302) 739-4235 Website: https://banking.delaware.gov/apply-for-a-license/sale-of-checks/ |
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| District of Columbia | Money Transmitter License (MTR1769299) | District of Columbia Securities & Banking, Banking Bureau 1050 First Street, NE, 801 Washington, D.C. 20002 Telephone: (202)727-8000 Email: disbcomplaints@dc.gov Website: https://disb.dc.gov/page/banking-bureau |
If you have a complaint, please contact eToro USA LLC at 1-888-271-8365 or https://etoroprod.wpengine.com/en-us/customer-service/. If you still have an unresolved complaint regarding eToro USA LLC’s money transmission activity, you may file it by contacting the Department at: District of Columbia Department of Insurance, Securities and Banking 1050 First St., NE, Suite 801 Washington, DC 20002 Phone: (202) 727-8000 Fax: (202) 354-1085 E-mail: disbcomplaints@dc.govConsumer Complaint Form Mail-in Version |
| Florida | Money Transmitter License (FT230000255) | Office of Financial Regulation 200 E. Gaines St. Tallahassee, FL 32399 Telephone: 1-850-487-9687 Website: www.flofr.com |
NOTICE: By the Florida Office of Financial Regulation
By granting eToro USA LLC a license, the Florida Office Of Financial Regulation is not endorsing the use of digital or virtual currencies. * U.S. currency is legal tender backed by the U.S. government. Potential users of digital or virtual currencies, including but not limited to Bitcoin, should be forewarned of a possible financial loss at the time that such currencies are exchanged for fiat currency due to an unfavorable exchange rate. A favorable exchange rate at the time of exchange can result in a tax liability. Please consult your tax advisor regarding any tax consequences associated with your holding or use of digital or virtual currencies. If you have a question or complaint, please contact eToro’s Customer Service Center at https://etoroprod.wpengine.com/en-us/customer-service/, by telephone at 1-888-271-8365, or visit our website at https://etoroprod.wpengine.com/en-us/. Florida residents may contact the Florida Office of Financial Regulation with any unresolved questions or complaints about eToro USA LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, telephone number: (800) 848-3792 (toll free). |
| Georgia | Seller of Payment Instruments License (64040) | Department of Banking and Finance 2990 Brandywine Road, Suite 200 Atlanta, Georgia 30341 Telephone: 1-888-986-1633 Website: http://www.dbf.georgia.gov | |
| Idaho | Money Transmitters License (MTL-237) | Idaho Department of Finance 800 Park Blvd., Suite 200 Boise, ID 83712 OR P.O. Box 83720 Boise, ID 83720-0031 Phone: 1-888-346-3378 E-Mail: securities@finance.idaho.gov Website: http://www.finance.idaho.gov |
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| Illinois | Money Transmitter License (MT.0000380) | Illinois Department of Financial and Professional Regulation 320 West Washington Street Springfield, IL 62786 Telephone: (888) 473-4858 (toll-free) Website: https://www.idfpr.com/ |
Illinois residents may contact the Illinois Department of Financial Institutions, Consumer Credit Section, with any unresolved questions or complaints about eToro USA LLC at (888) 473-4858 (toll-free). |
| Iowa | Money Services License (2018-0141) | Iowa Division of Banking 200 E. Grand Avenue, Suite 300 Des Moines, Iowa 50309 Telephone: 1-515-281-4014 Email: idobcomplaints@idob.state.ia.us Website: http://www.idob.state.ia.us | |
| Kansas | Money Transmitter License (MT.0000239) | Kansas Office of the State Bank Commissioner 700 SW Jackson St., Suite 300 Topeka, KS 66603 Telephone: (785) 380-3939 Website: http://www.osbckansas.org |
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| Kentucky | Money TransmitterLicense (SC819229) | Department of Financial Institutions Non-DepositoryDivision1025 Capital Center Drive, Suite 200 Frankfort, KY 40601Telephone: (800) 223-2579Email: kfi@ky.gov Website: https://kfi.ky.gov/ |
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| Louisiana | Virtual Currency Business Activity License (1769299) | Louisiana Office of Financial Institutions 8660 United Plaza Blvd, 2nd Floor Baton Rouge, LA 70809 Telephone: (225) 925-3828 Email: complaints@ofi.la.gov Website: http://www.ofi.state.la.us/ |
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| Maryland | Money Transmitter License (1769299) | Maryland Commissioner of Financial Regulation 500 N Calvert Street, Suite 402 Baltimore, Maryland 21202 Telephone: (410) 230-6155 Email: CSU.Complaints@maryland.gov Website: https://www.dllr.state.md.us/finance/ |
See disclosure below |
| Michigan | Money Transmitter License (MT0024795) | Department of Insurance and Financial Services 530 W. Allegan Street, 7th Floor Lansing, MI 48933 Telephone: (877) 999-6442 Email: DIFSComplaints@michigan.gov Website: http://www.michigan.gov/difs |
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| Minnesota | Money Transmitter License (MN-MT-1769299) | Department of Commerce Financial Institutions Division 85 7th Place East Suite 500 St. Paul, MN 55101 Telephone: 1-800-657-3602 Email: consumer.protection@state.mn.us Website: http://mn.gov/commerce |
If you have a complaint, please contact eToro USA LLC at 1-888-271-8365 or Customer Service Center. If you still have an unresolved complaint regarding eToro USA LLC’s money transmission activity, you may file it by contacting the Minnesota Department of Commerce. To make a complaint, please make a call contacting the following: Minnesota Department of Commerce 85 8th Place East, Suite 208 Saint Paul, MN 55101 (Local) 651-539-1500 (Complaints) 651-539-1600. Please note the following disclosures associated with virtual currency: Virtual currency is not legal tender in the United States, is not backed by the United States government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections. |
| Mississippi | Money Transmitter License | Department of Banking and Consumer Finance P.O. Box 12129 Jackson, Mississippi 39236-2129 Telephone: 1-800-844-2499 Email: Customer.Assistance@occ.treas.gov Website: http://www.dbcf.state.ms.us |
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| Nebraska | Money Transmitter License | Nebraska Department of Banking & Finance 1526 K Street, Suite 300 Lincoln, NE 68508-2732 Telephone: (402) 471-2171 or (877) 471-3445 Website: https://ndbf.nebraska.gov/ |
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| New Hampshire | Money Transmitter License (24248-MT) | Banking Department Consumer Credit Division 53 Regional Drive, Suite 200 Concord, NH 03301 Telephone: (603) 271-3561 Website: https://www.nh.gov/banking/index.htm |
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| New York | Money Transmitter License Virtual Currency License |
New York State Department of Financial Services 1 State Street New York, NY 10004-1511 Telephone: (800) 342-3736 Email: consumers@dfs.ny.gov Website: www.dfs.ny.gov/ |
See disclosure below |
| New Mexico | Money Transmitter License | New Mexico Regulation & Licensing Department Financial Institutions Division Toney Anaya Bldg., 2550 Cerrillos Road Santa Fe, NM 87505 |
If your issue is unresolved by eToro USA LLC (1-888-271-8365), please submit formal complaints with the New Mexico Regulation & Licensing Department, Financial Institutions Division. Formal complaints may be submitted via: 1. Website: www.rld.state.nm.us/financialinstitutions 2. Phone: 505-476-4885 3. Mail: New Mexico Regulation & Licensing Department Financial Institutions Division Toney Anaya Bldg., 2550 Cerrillos Road Santa Fe, NM 87505 |
| North Carolina | Money Transmitter License (182621) | North Carolina Commissioner of Banks 4309 Mail Service Center Raleigh, NC 27699-4309 Telephone: 919-733-3016 Website: http://www.nccob.gov |
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| North Dakota | Money Transmitter License (MT103394) | Department of Financial Institutions 2000 Schafer Street, Suite G Bismarck, ND 58501-1204 Telephone: 1-701-328-9933 Email: dfi@nd.gov Website: http://www.nd.gov/dfi |
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| Ohio | Money Transmitter License (OHMT153) | Department of Commerce Division of Financial Institutions 77 South High Street, 21st Floor Columbus, Ohio 43215-6120 Telephone: 1-866-278-0003 Email: web.dfi@com.ohio.gov Website: http://www.com.ohio.gov/fiin | |
| Oklahoma | Money Transmission License | Oklahoma State Banking Department 2900 North Lincoln Boulevard Oklahoma City, OK 73105 Telephone: (405) 521-2782 Fax: (405) 522-2993 Website: www.banking.ok.gov |
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| Oregon | Money Transmitter License (30223) | Department of Consumer and Business Services Division of Finance and Corporate Securities P.O. Box 14480, 350 Winter St. NE, Suite 410 Salem, Oregon 97309-0405 Telephone: 1-866-814-9710 Email: dcbs.dfcsmail@state.or.us Website: http://dfcs.oregon.gov |
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| Rhode Island | Rhode Island | Department of Business Regulation Division of Banking 1511 Pontiac Avenue, Bldg. 68-1 Cranston, Rhode Island 02920 Telephone: (401) 462-9503 Email: DBR.BankInquiry@dbr.ri.gov Website: http://www.dbr.ri.gov/divisions/banking/ |
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| South Carolina | Money Transmitter License (1769299) | South Carolina Office of the Attorney General Money Services Division 1000 Assembly Street, Room 519 Columbia, S.C. 29201 Telephone: (803) 734-4200 Email: scdca@scconsumer.gov Website: https://www.scag.gov/ |
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| South Dakota | Money Transmitter License (MT.2159) | South Dakota Department of Labor Regulation Division of Banking 217 W Missouri Ave Pierre, SD 57501 Telephone: 1-605-773-3421 Email: banking@state.sd.us Website: http://dlr.sd.gov/banking | |
| Tennessee | Money Transmitter License (1769299) | Tennessee Department of Financial Institutions Tennessee Tower 26th Floor 312 Rosa L. Parks Avenue Nashville, TN 37243 Telephone: (800) 778-4215 Email: tdfi.consumerresources@tn.gov Website: https://www.tn.gov/tdfi/mortgage-consumer-lending/money-transmitter.html |
Please note that this license and the required surety bond do not cover the transmission of virtual currency. eToro is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency.
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| Texas | Money Transmitter License (3181) | Department of Banking 2601 N. Lamar Blvd Austin, Texas 78705 Telephone: 1-877-276-5554 Email: consumer.complaints@dob.texas.gov Website: http://www.dob.texas.gov/ |
If you have a complaint, first contact the eToro USA LLC Customer Service Center, by telephone at 1-888-271-8365, or visit our website at https://etoroprod.wpengine.com/en-us/. If you still have an unresolved complaint regarding the Company’s money transmission or virtual currency activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free), www.dob.texas.gov. |
| Vermont | Money Transmitter License (100-126) | Department of Financial Regulation Banking Division 89 Main Street Montpelier, VT 05620-3101 Telephone: 1-888-568-4547 Email: dfr.bnkconsumer@state.vt.us Website: http://www.dfr.vermont.gov | |
| Virginia | Money Order Seller and Money Transmitter License (MO-479) | Bureau of Financial Institutions, State Corporation Commission 1300 East Main Street, 8th Floor Richmond, Virginia 23218-0640 Telephone: 1-800-552-7945 (Toll-Free) Email: bfiquestions@scc.virginia.gov Website: https://www.scc.virginia.gov/pages/Bureau-of-Financial-Institutions |
eToro USA LLC is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin). |
| Washington | Money Transmitter License (550-MT-115893) | Department of Financial Institutions Division of Consumer Services P.O. Box 41200 Olympia, Washington 98504-1200 Telephone: 1-877-746-4334 Website: http://www.dfi.wa.gov/ | You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) business days of receipt of a written request for refund unless any of the following occurs: (i) The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; (ii) Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; (iii) eToro has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or (iv) eToro is otherwise barred by law from making a refund. Fraudulent transactions may result in the loss of your money with no recourse. In addition, please note the following disclosures associated with transactions with virtual currency: •A schedule of all fees and charges can be found here: https://etoroprod.wpengine.com/en-us/customer-service/market-hours-fees/. All fees and charges are disclosed prior to completing your transaction, and the fees and charges are assessed at the time of the transaction. •Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not insured against theft or loss by the Federal Deposit Insurance Corporation or the Securities Investor Protection Corporation. •Transactions in virtual currency are irrevocable, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable. Additionally, the nature of virtual currency may lead to an increased risk of fraud or cyber attack, and the value of your virtual currency stored with eToro may be irretrievably stolen. •eToro is not liable for unauthorized, mistaken, or accidental transfers. If you mistakenly or accidentally transfer virtual currency, or if an unauthorized transfer occurs or you believe your account has been compromised, you must notify eToro immediately. If you have a complaint about this service, please contact eToro at https://etoroprod.wpengine.com/en-us/customer-service/ or, for any unresolved consumer complaints, please contact the Washington State Department of Financial Institutions, Division of Consumer Services using one of the following methods: 1. File a complaint online, mail or fax: http://www.dfi.wa.gov/cs/cscomplaintform.htm 2. Call: 1-877-RING DFI (1-877-746-4334) 3. Email: CSEnforceComplaints@dfi.wa.gov |
| West Virginia | Money Transmitter License (WVMT-1769299) | Division of Banking 1 Players Club Drive, Suite 300 Charleston, West Virginia 25311-1638 Telephone: 1-304-558-2294 Website: http://www.dfi.wv.gov |
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| Wyoming | Money Transmitter License (7331) | Wyoming Division of Banking Uniform Consumer Credit Code Hathaway Building, 2nd Floor 2300 Capitol Avenue Cheyenne, WY 82002 Telephone: (307) 777-7797 Email: wyomingdivisionofbanking@wyo.gov Website |
If you have a complaint, please contact eToro USA LLC at 1-888-271-8365 or the Customer Service Center. If you still have an unresolved complaint regarding eToro USA LLC’s money transmission activity, you may file a written complaint with the Wyoming Department of Banking. You may print out a copy of the complaint form or contact the Division of Banking and a form will be mailed to you. After completing the form, please mail it to:Wyoming Division of Banking Uniform Consumer Credit Code Hathaway Building, 2nd Floor 2300 Capitol Avenue Cheyenne, WY 82002 Telephone number: (307) 777-7797Consumer Complaint Form Mail-in Version |
FOR MARYLAND RESIDENTS ONLY
eToro USA LLC is licensed as a money transmitter by the Commissioner of Financial Regulation for the State of Maryland (NMLS #:1769299). Verification of the licensing status of eToro USA LLC may be obtained here. The Maryland Commissioner of Financial Regulation will accept all questions or complaints from Maryland residents regarding eToro USA LLC (NMLS #:1769299) at 1100 North Eutaw Street, Suite 611, Baltimore, MD 21201, Toll-Free Number 1-888-784-0136. Please note that the license issued to eToro USA LLC by the Maryland Department of Labor, Licensing and Regulation does not cover the exchange or transmission of virtual currency. The Maryland Department of Labor, Licensing and Regulation does not currently license or regulate services related to virtual currency including but not limited to transmission or exchange which may be conducted by eToro USA LLC.
FOR NEW YORK RESIDENTS ONLY
eToro NY LLC is licensed and regulated as a Money Transmitter and conducts business involving virtual currency by the New York Department of Financial Services. If you have a complaint, please first contact eToro NY LLC at (888) 271-8365 or Customer Service Center.
After first contacting eToro, if you still have an unresolved complaint regarding the company’s regulated activity, please direct your complaint to: New York Department of Financial Service
Consumer Assistance Unit NYS
Department of Financial Services
One Commerce Plaza Albany, NY 12257
Toll-Free Number: 1-877-226-5697
Please note the following disclosures associated with virtual currency:
- Virtual currency is not legal tender, is not backed by the government, and accounts and value balances are not subject to Federal Deposit Insurance Corporation or Securities Investor Protection Corporation protections;
- Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of virtual currency;
- Transactions in virtual currency may be irreversible, and, accordingly, losses due to fraudulent or accidental transactions may not be recoverable;
- Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that the customer initiates the transaction;
- The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the potential for permanent and total loss of value of a particular virtual currency should the market for that virtual currency disappear;
- There is no assurance that a person who accepts a virtual currency as payment today will continue to do so in the future;
- The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in significant loss over a short period of time;
- The nature of virtual currency may lead to an increased risk of fraud or cyber attack;
- The nature of virtual currency means that any technological difficulties experienced by eToro may prevent the access or use of a customer’s virtual currency; and
- Any bond or trust account maintained by eToro for the benefit of its customers may not be sufficient to cover all losses incurred by customers.
Additionally, the following further disclosures are applicable to eToro’s virtual currency customers:
- You may be liable for unauthorized virtual currency transactions occurring on your eToro Account. For more information regarding the circumstances under which you may be liable for unauthorized virtual currency transactions, please see Section 24 of the eToro Account Agreement.
- eToro does not currently support preauthorized virtual currency transfers.
- eToro may, from time to time, disclose information concerning your eToro Account to third parties. For more information regarding how eToro collects, uses, stores, shares and protects your information, please see the eToro Privacy Policy.
- eToro will not provide periodic account statements to you. However, your transaction history is always available on eToro. It is important for you to understand that it is your sole responsibility to review your transaction history and any notices. You also understand that for the purposes of review and acknowledgment, you agree to be deemed to have reviewed your transaction history and all notices on at least a monthly basis. Your transaction history contains all of your trading activity, including pending transactions, deposits and withdrawals, as well as your fiat currency and virtual currency balances; however, please note that nothing in your transaction history should be treated as a valuation.
- After each transaction has been placed, eToro will send you a receipt evidencing your transaction via email. Further evidence of your transactions will be available to you in your transaction history, as discussed above.
- eToro reserves the right to change these Terms at any time, with or without advance notice to you, as the case may be.