Retention Manager

Retention Manager

Location: dmg::media Headquarters, 9 Derry Street, Kensington, London, W8 5HY

Position: Full Time/Permanent

 

Package Description

Our benefits package increases the longer you’ve been with us. Here’s what to expect:

On joining

• 25 days’ holiday increasing by 1 per year up to a total of 30
• On joining you will be automatically enrolled onto the PensionSaver (Auto) Plan at the minimum level of 5% employee contribution, 3% Company contribution. You can opt in to our PensionSaver Plan at any time and receive matchingemployee/Company contributions of up to 6% in the first three years, rising to 10%thereafter. If you wish to opt out of the scheme entirely, please contact the DMGT benefits
• Life cover of 4x your basic salary.
• Private healthcare scheme (subject to P11D charge). You can opt to add your dependents through a monthly salary deduction.
• DMGT Discounts offers hundreds of discounts on online shopping, vouchers, reloadable cards, and access to their Wellbeing Hub
• Free mental health, legal and financial advice and assistance at any time for you and your family with our Employee Assistance Programme (EAP) with CIC
• Donate tax efficiently to charity with our Give As You Earn Programme
• Save thousands with fixed fee estate agency from Yopa and access our exclusive£100 discount
• Exercise at home at discounted rates with Les Mills
• Make your will online with Farewill and receive a discount of 20%
• Eat more for less with our discounted dining cards
• Help manage stress, develop healthy habits, and feel at your best with Leafyard
• Save up to up to 60% on refurbished phones, tablets, and computers with Mobile Advantage or even trade-in to generate cashback
• Buy a train season ticket and pay back monthly saving up to 20% of the cost of annual travel
• Save tax and NI on the cost of a new bike or equipment up to £6,000 with Cyclescheme and pay back through monthly salary deductions over 12 months
• Save up to 12% on the cost of tech equipment and home appliances from Curry’s or IKEA up to £3,500 with Techscheme and pay back through monthly salary deductions over 12 months
• Reimbursement of eye care test and glasses/contact lenses for VDU use.
• Join our Bupa discounted dental Insurance to spread the cost of dental treatments
• Join our Westfield Health Cash plan and claim back the cost of a range of dental and medical treatments
• Save tax efficiently from as little as £10 a month with a range of ISA’s and Savings plans with Cushon
• Critical Illness Insurance helps reduce the financial impact after being diagnosed with a critical illness.
• Huge savings on a gym membership at a choice of over 3,700 fitness facilities across the UK with GymFlex.
• Join our Millstream Travel Insurance and cover yourself for trips in the UK and abroad, all year round.
• Enjoy 25% off barista-made drinks, including coffee, tea, hot chocolate, and smoothies at thousands of coffee shops across the nation with Coffee Club.
• Cover your vehicle against breakdown with RAC.
• Partner Life Assurance gives you peace of mind that, should your partner pass awaywhilst you are employed, you will receive financial assistance.
• Onsite gym (Northcliffe House only)
• Onsite nurse and GP clinics
• Subsidised canteen

After successfully completing your probation period 

• TEDS Premier workplace nursery benefit scheme can reduce nursery fees by up to50% per annum and is HMRC-friendly.

After successfully completing your probation period and six months’ service 

• Save money by leasing a fully electric or hybrid car via salary sacrifice with Tusker

 

We will be happy to talk to you about the relevant pension arrangements and healthcare scheme at interview stage.

 

 

Job Introduction

We are seeking a proactive, data-oriented Retention Manager with strong Commercial acumen to join our Digital Subscription team. In this role, you will support the Head of Retention in defining and executing the subscriber Retention strategy. With experience in Subscription management, the Retention Manager will work closely with cross-functional teams to execute initiatives, manage stakeholders and drive subscription growth. They will be comfortable analysing retention data, and trends to identify risks and opportunities to create a roadmap of initiatives to effect Churn. This role requires a high level of organization, attention to detail, data literacy and a good understanding of subscription/recurring revenue business.

 

Main Responsibilities

Trading Performance management

• Manage and effect the churn and revenue growth based on performance trends and budget targets. Interrogating churn data to ensure our channels are optimized on an ongoing basis
• Lead in planning, developing, and executing retention initiatives across all channels. Owner of the initiative roadmap
• Support the Head of Retention to determine and implement the retention strategy

 Stakeholder Management and Cross-Functional Coordination

•  Build and maintain strong relationships with key stakeholders to influence and guide the delivery of retention initiatives.
• Act as a liaison between the subscription marketing team, Product, Analytics, CRM, and Customer services, ensuring alignment and smooth coordination for campaign and BAU execution.

Initiative/campaign management

• Ensure agreed initiatives are fully scoped and implemented, working with the respective stakeholders.
• Ensure that success criteria is agreed and monitored

 

Person Specification

 Experience

• Minimum 3 years of experience working within a subscriber retention environment
• Competent at scrutinizing and interpreting data

Skills and Competencies

• Data literate: Strong experience in manipulating and interpreting large datasets
• Communication: Ability to effectively communicate across a range of stakeholder groups
• Project & Time Management: Strong organisational skills with the ability to manage multiple projects and deadlines, prioritising tasks to ensure timely campaign execution.
• Creative Problem-Solving: Ability to develop innovative solutions to enhance campaign effectiveness, with brilliant attention to detail in every aspect of work.
• Stakeholder Management: Strong interpersonal skills for managing stakeholder relationships, maintaining clear communication, and ensuring expectations are met.

 

 

Our Commitment

We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability. 

We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.