Director of HR Operations
Location: London and Leicester offices
Position: Permanent
Package Description
Our benefits package increases the longer you’ve been with us. Here’s what to expect:
- 25 days’ holiday (increasing by 1 per year up to a total of 30)
- Upon joining you will be automatically enrolled onto the Pension Plan at the minimum level of 5% employee contribution, 3% Company contribution.
- Life cover under the Pension Plan 4x your basic salary.
- DMGT Discounts (for discounts on online shopping, vouchers and reloadable cards)
- Subsidised canteen
- Onsite gym
- Onsite nurse and GP clinics
- Our Employee Assistance Programme
- Discounted dining cards
Plus many other benefits….
About Us
dmg media’s brands deliver highly engaging, trusted content to millions of loyal customers around the globe, 24-hours a day, seven days a week. The Mail brand reaches one in two Brits every month and is officially the best-read, most recognised, most engaged newsbrand in the country.*
Together, Daily Mail, The Mail on Sunday, MailOnline, Mail+, Metro, Metro.co.uk, i and inews.co.uk reach more than 10.1m people daily in the UK.*
*PAMCo H2 2023
**GA 2023 September
About the role
The role of the Director of HR Operations focuses specifically on optimising HR processes, systems, and initiatives within the organisation to ensure the efficient delivery of HR services and support the achievement of strategic HR objectives.
Main Responsibilities
Strategic Planning and Alignment:
- Collaborate with HR leadership and senior management to develop strategies and initiatives that align with the organisation's overall goals and objectives.
- Ensure that HR operational effectiveness initiatives support broader HR strategies such as talent management, performance, workforce planning, and employee engagement.
Process Improvement:
- Identify opportunities to streamline HR processes and procedures, reduce administrative burdens, and enhance the overall efficiency of HR operations.
- Lead process improvement projects using methodologies such as Lean Six Sigma or Agile, ensuring that changes are effectively implemented and sustained.
Technology Utilisation:
- Evaluate HR technology systems and tools to identify opportunities for automation, integration, or enhancement to streamline HR operations.
- Implement new HR technologies and systems to improve data accuracy, reporting capabilities, and employee self-service options.
Data Analysis and Reporting:
- Establish data-driven approaches to measure and analyse HR performance metrics, such as time-to-fill, turnover rates, and HR service delivery metrics.
- Develop and maintain HR dashboards and reports to provide insights into HR operational effectiveness and identify areas for improvement.
Employee Experience Enhancement:
- Identify opportunities to enhance the employee experience through improvements in HR processes, policies, and programs.
- Implement initiatives to improve communication, responsiveness, and accessibility of HR services to employees.
Compliance and Risk Management:
- Ensure that HR processes and procedures comply with relevant laws, regulations, and organisational policies.
- Develop and implement controls to mitigate risks related to data privacy, confidentiality, and compliance with employment laws.
Talent Acquisition and Onboarding Optimisation:
- Optimise recruitment and onboarding processes to attract top talent, reduce time-to-fill, and improve the new hire experience.
- Implement best practices for candidate sourcing, selection, and onboarding to ensure a positive and efficient recruitment process.
Vendor Management and Outsourcing Oversight:
- Manage relationships with HR vendors and service providers to ensure the effective delivery of outsourced HR services.
- Evaluate vendor performance, negotiate contracts, and monitor service level agreements to ensure compliance and value for money.
Continuous Improvement Culture:
- Promote a culture of continuous improvement within the HR function by encouraging innovation, feedback, and collaboration among HR staff.
- Regularly assess the effectiveness of HR initiatives and processes, solicit input from stakeholders, and make adjustments as needed to drive ongoing improvement.
Required Experience:
- Deep understanding of HR operational functions, policies, and procedures.
- Significant experience in HR operations, ideally from a media background.
- Proven track record of successfully managing HR shared services (including payroll).
- Experience in leading and developing HR teams to achieve operational excellence.
- Demonstrated success in managing large-scale HR projects, such as system implementations, process redesigns, or organisational transformations.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and provide strategic recommendations.
- Exceptional leadership and team management capabilities.
- Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Expertise in driving continuous improvement initiatives to enhance efficiency and employee experience.
- Some knowledge of current employment legislation and best practices.
- Innovative mindset with a passion for leveraging technology and automation in HR.
- Experience of Workday would be highly beneficial.
Flexibility
Our Headquarters are based in London (High Street Kensington) but the Shares Services team is based in Leicester. This position will require it to be based between the two offices.
Our Commitment
We are committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status, or disability.
We are Disability Confident Committed. Please let us know if you require any recruitment documentation in other formats or if you require reasonable adjustments to be made during the recruitment process. Please be assured that any such information will be held separately to your recruitment application and will not be considered as part of the selection process.
